Heritage Medical Associates

After having been a patient for 5 years and never having a past due bill or missed appointment, I was charged a $ 25 fee for a missed appointment that I had called to cancel a month in advance. I spent way too much time trying to fight it and being bounced back and forth between the billing department and my doctor’s office staff, and in the end decided to give up on the headache and pay the $ 25 no-​show fee for an appointment I actually canceled well in advance. Really unhappy with the way this turned out, and shocked at their willingness to hassle a very reliable long-​time patient over $ 25.

This review is based on the office staff, not the actual doctor visit — unfortunately.
I was referred by two friends that I trust a lot to Dr. Leslie Franklin when I moved here. I followed up and called to make an appointment and was told her new patient exams were booking a couple months out, and since I was new to the area with two glowing referrals and no pressing health issues I said I would wait. I was then basically vetted as a patient as they took down all of my information (insurance, personal history, etc — the type of stuff you fill out after you get the appointment) and told I would need to wait for a confirmation that I would be «accepted» as a patient. My husband is a practicing doctor, he’s never heard of such a «patient selecting» process and was actually quite shocked that someone could legally do that. I thought it was odd as that has never happened to me previously, but I wanted to see the doctor that my friends recommended so I dismissed my ill feelings. Well two weeks later I got a call I had been approved (yay!) and that I could book my appointment. It was a voice message and I’m a busy mom so I just put it off since I knew how far out appointments were anyway. The days turned into weeks, and then those turned into a couple months… I finally called back wanting to schedule my appointment thinking it would be fine since I went through the process. No answer. Left a voice message, and then waited… and waited… A week went by and I called back. I was immediately placed on a long hold while they looked for my paperwork, which was never found — and now Dr. Franklin wasn’t accepting new patients (of course! Ha!). The receptionist couldn’t have been less helpful or empathetic. No referral info, no suggestions, just a dial tone. Clearly this practice needs some better help and training in patient care. Sad too because now my friends feel bad they ever referred me and won’t refer anyone else — three opinions of the practice tarnished in one swoop! I’m just wondering where all my personal information is floating around now. That is just scary to think about!

I am changing my doctor as soon as possible. The sad part is, my doctor is really good as well as the nurses who usually take care of me. However, they just can never get it right when it comes to getting us in on time.
I’m usually here 15 minutes before my appointment but I end up waiting 30 – 45 minutes past my appointment.
I also have shots I need to take and they told me that I can just come in and I wouldn’t have to wait for that. No need for an appointment. I had to wait for 45 minutes.
The people are soooo nice but it’s either they’re understaffed or mismanaged. They have so many patients so it takes so long to be seen. It’s very frustrating. I’m specifically referring to suite 200.
Again, the nurses and doctors are very good. The medical assistants who take your appointment are such nice ladies. But it shouldn’t take this long.
Review update:
I’m here for a dermatologist and my appointment was at 3:20. It’s now 4pm and I’m still waiting for my appointment.

After relocating to Nashville last year, I randomly picked a female physician at this clinic through my insurance. I wasn’t thrilled with her, and for such a personal specialty, was hoping to switch this year for my next appointment. When I called to request a different physician, the staff member asked why I was switching. Caught off guard, I said that I was a new patient last year and didn’t care for my physician. She said that before she could schedule me, she had to send an email to my ‘current’ physician stating why I wanted to switch, and another email to my potential new physician. Once approved by both, she would call me back and schedule my appointment. For starters, healthcare is MY choice, and I should be allowed to switch providers simply out of personal choice. I shouldn’t have to get approval or wait for communication, regardless of whether or not I’m in the same office. I’ve been to other healthcare providers that have no issue when a patient chooses to see one of their colleagues. I will be switching practices to a more team friendly environment.

Dr. Joy Cox and Amber are amazing! I would highly recommend them to any one looking for a new doc.

My doctor is here. Parking is decent (in a garage). Wait times are good when I go (and by good I mean 15 – 20 minutes).

My family practitioner is at the Green Hills location but I always end up at the 22^nd Ave location for specialists. Its super convenient to have such a large network of doctors. The staff is friendly and the wait is surprisingly short. I will never have a reason to stray away from Heritage when it comes to my health!

This is a very efficient group. I have diabetes. It can be a very hard disease to treat. I see three doctors, medical, diabetic and eyes. All medical notes are shared via an excellent counter system. I feel safe. I work with this group in the hospital. Let me tell you it is exciting watching them save patients. Thanks HMG. Your outstanding.

This location of Heritage Medical Associates is pretty durn convenient for me as it is just a few blocks from my home and near many of my stomping grounds.
Parking is a breeze too with a parking lot across the street and plenty of off-​street available too.
This medical building houses professionals ranging from Internal Medicine and Pediatrics to Neurology and Skin Spa.
I happen to love my doctor and look forward to my visits here!
Unilocal365#17

Despite the wait HMC has the friendliest staff and doctors. I love my new doctor (I never thought I would say that)! Its a great place to stay healthy!

Super friendly. Great doctors. Good location. Wait times reasonable.