Hart Ace Hardware

Worst customer service I’ve experienced in a long, long time. I drove all the way across town because they carry the kind of paint I wanted. However, I could NOT get help in the paint department if my life depended on it. I asked TWICE about getting help and was rudely told they were «too busy» and «short-​staffed» both times. That’s interesting, because another customer was getting help in the paint department the WHOLE 15 – 20 we waited. And that employee didn’t even acknowledge us or tell us he’d be with us after or anything.
Yuck. This place sucks.

There’s a lot to like about this store. They have adequate staff, so you can always find things in a hurry, and their selection is large enough so they nearly always have what you need on the shelf. If they didn’t have their television tuned to Fox «News» all the time I’d do all of my shopping there.

Good for getting keys made. They could at least look to answer the phone. I called them while waiting and one of the guys in perhaps his mid to late 20s just stood there looking out over the merchandise. The older gentleman was really helpful and apologetic about the long wait.

Been coming here since I was a kid. It’s changed a lot, but I’m always asked if I need help when I come in. They are pricier, but sometimes you don’t have time to drive to Lowe’s or Home Depot. They repair lamps, too!

Being a female is always a challenge at the local hardware store. Either you don’t know exactly where to find things or the clerks treat you like you have no business being there without a penis. Well, I think I experienced the latter yesterday but it was such a quickie, I didn’t even notice.
I needed spray paint for my graffiti side job. Not really. Actually I was working on my Halloween costume. Perhaps that was my strike one. The parking lot was pretty empty for a Saturday but it is football season so I suppose I understand. A man greeted me before my foot could touch the carpet mat on the inside of the door. He asked what I was looking for and I told him I was painting a straw hat. Again, strike two. He led me to the spray paint section and pointed out a few products. I quickly reviewed with him the difference between gloss, semi-​gloss and flat. Strike three? I wanted to be sure that my Mary Poppin’s hat would have the right look. It matters people!
After some price comparisons, I headed back towards the counter where this same man met me to ring up my order. I was in there for literally 5 minutes max. So points for speedy service. As far as organization goes, I hope that my husband doesn’t feel the same way I felt when I drag him to Michael’s craft store. The layout just seemed so crammed and nearly caused a panic. But, like any man-​cave a flat screen was mounted to an end cap near the register so that no kickoff would be missed. Can’t beat that sort of dedication!

Other than its location, I can think of nothing to recommend here. The merchandise is sparse and what there is seems to be haphazardly thrown around without any real rhyme or reason. One can wander around the store endlessly without having a salesperson stop and ask to help.
I like Ace Hardware — it feels more personal than the bog boxes, but this onbe is a poor example of the chain.

Ace Hardware is a nation chain of hardware stores. I came to this particular location because they carry a fantastic brand of indoor paint called Aura, which has great colors for a pretty good price. Although I came in for paint, I ended up staying and looking around at some of tools and garden stuff that they have. The selection was really good and the staff was very attentive. Imagine walking into a big chain hardware store and having not one, but two people ask you if you need any help! It happened to me, first time ever! Needless to say, this is a great hardware store.