Ferguson Bath, Kitchen, & Lighting Gallery

I have had a terrible experience with appliances and would advise others to stay away. I purchased high end: range, refrigerator, 2 dishwashers, 2 undercounter refrigerators, microwave, ice maker, 2 washer dryer pairs. The dual fuel range that was installed was PROPANE in a natural gas house. It took months for that repair (they only would agree to swap orifices — not the entire range) Now I realize that the range IS NOT LEVEL! Realized this when my thanksgiving turkey almost rolled out of the oven onto my feet. Safety issue here! Ferguson was paid to install — they just did a crap job of it! Could not get anyone to respond to my multiple phone calls — the receptionists are curt and dense, anyone else I talked to said they would «get back to me.» Yeah, right.
A phone call to the manufacturer (Wolf) was very helpful — I was put in touch with another local distributor for repairs. I wish I had gone to this distributor in the FIRST PLACE! The price on these high end appliances does not vary much, so shopping for price is not an issue here. Shopping for a good vendor/​consumer relationship is essential. You will NOT get that with Ferguson Nashville.

Buyer beware!!! They wrecked our new home right before the closing! I have to say this is the worst customer service/​delivery experience I have ever experienced. We spent a few hours at Ferguson on a Saturday picking out a washer and dryer and fridge using a builder’s credit. We had a $ 5000 credit with our builder to get appliances for our new home.
We did the final walk through on a Tues night and the house looked great with some touch-​ups to be done by the builder. The appliances were delivered that Wednesday morning and closing was to be that afternoon. Wednesday mid-​morning, I received a phone call from the builder that the delivery guys wrecked the house. There was a 2ft by 4ft black mark running along the foyer hallway. There was also a 2ft dented in section of drywall with several nail pops. They knocked the staircase railing off the wall and had dents/​scratches running up the entire staircase. The hardwood floor staircase landing was so scratched the builders hardwood floor guy had to resurface the wood. The washer door was dented and scratched and they shoved the washer in so hard that it popped the drain cover off the wall.
The builder is dealing with most of the clean up and will be billing Ferguson. We have called multiple times to discuss getting the washer door replaced and who needs to fix the drain cover. After the extent of the damage, you think someone would be calling to simply apologize for the inconvenience of delaying our move while the builder had painters and people resurfacing the floor. No one from Ferguson returns calls and the excuse is always «I promise the person you need to talk to will call you back.» It’s ¹⁰⁄₁₂ and the delivery was on ⁹⁄₂₃. Thanks Ferguson. I hope this review saves other consumers/​builders from the same mistake of shopping at Ferguson.

we have built a very nice house and the contractor recommended getting all of our lighting fixtures, faucets, sinks and appliances from ferguson. Let me tell you how horrible this is, the house was finished a year ago and I am still trying to talk to our customer service representative about replacing lights, when I say trying to talk to our customer service means that I call every day, I have left so many messages and I never hear back from her. I have called for 2 weeks now every day and I still have not heard back from her. They are just way too busy to care about any business, small or big project, they simply don’t care so please don’t waste your time, go somewhere where they care. I do not recommend this place to anyone.

This was a terrible experience. One salesman said they did sell kitchen countertops and would get back to us. When we didn’t hear from him in 5 days, we went to the store, and another saleswoman said the store didn’t do countertops at all.
We ordered a toilet and without asking us they decided to give us a plastic toilet top instead of the wooden one we ordered. They charged us for the wooden one. It turned out that they don’t actually have a wooden toilet seat. Only with a lot of insistence did they send us another more solid seat. Still not the color we wanted because it didn’t exist. If they’d told us of the problems up front we would have gone elsewhere.
Never again.
I begrudgingly had to give 1 star because Unilocal insists on at least 1 star. It really deserves no stars.

I walked around for at least 30 minutes and no one even acknowledged I was there. I ended up getting better help from Home Depot.

Never go back. I have built 3 houses in 2 different states and this place has by far the worst service !! Entered, walked straight to the desk. One person got up and turned away to busy herself with paperwork and the other person answered the phone, listened for a minute, then asked if I needed help. Why, yes I am here to pick 2 specific items and want to spend about $ 4000. The lady whose name I only know because I overheard the desk call her asked how she could help. I told her what type of room I had (modern) and what I needed. She showed me 2 items which were totally rustic. I pointed out some things I liked. Her answer. no we don’t have your size or
finish. Ok, so now I begin to look at lights. Once again she shows me an antler light ?? Really horns or some such thing. I turn to look at a$ 3500 light and she WAlKS away !! Never again.

Ferguson, the epitome of a love/​hate relationship.
Are they always busy? Yes.
Is their customer service lacking? Absolutely.
Are they expensive? Yes, they are.
But if you are remodeling a bathroom, and have some specific ideas on what you’d like, sometimes — this is your only choice.
Hubby and I recently renovated our master bath, and while we got the shower fixtures, vessel sink, and faucet elsewhere… evidently… no one else in the world uses a medicine cabinet anymore.
We looked high and low, and found tiny, cheap looking boxes — or were sent to websites touting European cabinets in the four digit price range.
Ferguson at least had several options to choose from… and while I never thought I’d need a $ 350 medicine cabinet, I now own one.
Did they mess up the order, and that two days out of Atlanta become a week and a half? Why, yes they did. But when it finally did arrive, it was correct and undamaged, so there’s that.
If we lived in a larger city, one might have choices and thus I could do a more in depth review and compare and contrast, but alas — we love Nashville so this is part of it.

Fancy products but terrible customer service. Ordered some shower fixtures from them and there was confusion with the order, but I decided to give them an extra chance because they were friendly and they have individual salesperson working us. So I thought I would give the young lady I had worked with another try when I needed a special toilet tank. As a repeat customer, I thought I would be taken care of just fine.
Wrong. It was a disaster. We were on a tight timeline for our renovation and this woman did not bother to update us until being hounded (she never seemed to be available). For weeks we kept finding out over and over again, that our order did not make it onto the truck for delivery to the store. Finally I gave up and ordered the same thing on the internet for $ 30 cheaper and it was delivered to my door in less that 48 hours.
Later, after several phone calls, she could not figure out how to credit my credit card for the cancelled order after assuring me it would be no problem. This is the first time in 15 years as an American Express customer that I had to challenge a charge to my account after my exhaustion following up with this woman and everyone else at Ferguson Fixtures.