Embassy Dental

Don’t go here! Extremely lazy, dentist only took X-​rays and did not physically look at my teeth at all. I have severe tooth pain but was told it’s fine. I will be going to another dentist and make a complaint with the insurance company as well.

The staff was pleasant and accommodating. The reason for my low rating is because of the scheduling and billing process.
You have to have 2 initial appointments just to get a cleaning– that’s not convenient at all.
My real frustration is with the billing. I was initially told that my procedures weren’t covered by my insurance. I had them double check and was then told that they would be covered 100%- that’s why I made the appointment. Then, only AFTER I had the procedure and even opted for additional services (because I was told that I wouldn’t have other charges), I was informed that my insurance doesn’t actually completely cover the particular fillings they provide.
I would expect to receive an accurate and honest estimate from a knowledgeable billing staff and I absolutely did not.

I had the same experience. I was thinking I was getting a teeth cleaning, but had to go through 2 hours of xrays, exams, etc… Then was told I would need over $ 3000 of work done! No thank you. Hope this helps others, seems like a little bit of a racket to me.

DO NOT GO HERE!!!
I am not the BEST about flossing, but I brush my teeth twice a day and use mouthwash. My teeth are white, and my gums are not reddened or tender. HOWEVER. As nice as the dental hygienist was, the lady who came in to measure my gums was HORRIBLE! She JAMMED the poker down into my teeth, which I am now convinced was a complete SCAM to try and convince me I needed an $ 800 cleaning IMMEDIATELY and THEN a $ 200 follow up plan!!! I said absolutely not! I have never smoked a cigarette in my life, and I know some teeth issues are below the surface but everything in my mouth looked and felt fine! I knew something was off, so I went to a different dentist for a second opinion. I got my gums measured PAIN FREE, and got the REGULAR cleaning! The people at the second place already KNEW why I was coming from Embassy because apparently they get a lot of patients like me! DO NOT GO HERE!!! THEY ARE A MONEY SUCKING SCAM!!!

Had to give one star because it won’t let me give none. I brought my 17 year old son here. He has really bad teeth and would never brush. They gave me a treatment plan that cost 16,000 yes 16,000! After insurance I owed 7,000. I brought him to his appointment they wanted 3,000 up front. They put him under then came out to me and said there was more work to be done and wanted more money right then and there. I started crying and had to call someone to borrow money. They then put fake temp crowns on him and sent me him home with a 900.00 balance. His so called temps fell out in a few weeks he now has no teeth on 5 of his teeth in front. They sent me to collection and he has no teeth. My poor son can’t eat real food or leave the house and deals with depression and we don’t know what to do! Please please stay away from this place! I worked in dentistry for 25 years no Dr I worked for would ever do something like this!
Remaining balance? I will pay remaining balance if you put good temps on my sons teeth.

Hygienist is VERY good, Dentist is fine, but front office staff is not very competent. I’ve yet to make an appointment that wasn’t rescheduled AT LEAST one time, sometimes three times. This last time they scheduled me for a day the office was CLOSED! Very inconvenient. And, yes, as mentioned by others, they have multiple times tried to schedule us where the cleaning was on a different day than the exam! Silly, waste of our time, and an excuse to collect more co-​payments, imho. And, yes, they’ll call to «remind» you of your appointment but usually it’s to tell you that they can’t «do» that day and could you come some other time? I’ve tried making the appointments six months out, as they push you to do, and I’ve also tried doing it at the «last minute.» No change in the end result of rescheduling. They claim it’s because they only have the one hygienist — solution: hire another and they can split the week so that you always have one on staff!
We have periodically changed our provider and seen other dentists when insurance allowed for it, but we’ve now been stuck with this group for years now… Other small complaints: incomplete receipts, co-​pay billed wrong, take a very long time to do simple computer tasks, dentists have come/​gone in pretty quick succession (although they SWEAR this will no longer be the case). Once again, time for me to be looking around for a new dentist, I think.
Pro: they do have a new dentist on staff who can do some work more complex than just fixing the standard cavity. If I ASK them to check on whether something is covered while I’m there at their office, they WILL do so, avoiding surprise costs.

Dr. Rose is here now. I just love him. He is always so nice and makes sure I am happy as I can be being in the dentist office anyway.

I absolutely love this Dentist’s office. Every employee and Dentist that I encounter is very friendly and helpful. The office also sends you reminder emails or calls you so that you won’t miss your appointment. A very helpful service for busy patients. I especially love how the patient chairs are massage chairs, and there are tropical pictures on the ceiling. A very nice touch. Most people dread going to the dentist, but with a wonderful practice like this one, there’s nothing to fear.

I will not go to this dentist again and I don’t recommend it to anyone either.
Here are the facts:
They do x-​rays and an exam the first visit, but not a cleaning, rather they do an «assessment» to determine what type of cleaning you need. They did full x-​rays without consulting me first. These x-​rays are not fully covered by my insurance and so I was billed later after I was told I did not owe anything for the visit.
The front office was completely inorganized and there was obvious tension between the two individuals working up there. I witnessed lots of eye rolls and bickering during my 20 minute wait (past my appointment time).
Once I was finally brought back to the exam room I sat there for quite a while before someone came to do the x-​rays. No one there works with any type of sense of urgency. As I was sitting alone in my exam room I heard multiple conversations from the employees standing in the halls about things that had nothing to do with business. One example was the x-​ray tech asking one of the dentists what was the weirdest thing he had ever eaten. Good question, is that really the best time to talk about it? No.
Unfortunately, they found cavities, but that is my own fault, not theirs. When determining the treatment plan they told me that it would be $ 795 to fix 3 cavities (2 were existing cavities that needed attention, and the other was a new cavity). This was after my insurance would pay their part. All I know is I paid much less for more work when I didn’t even have insurance.
Remember that no sense of urgency part? In order to do x-​rays, talk to a dentist, and have the hygenist look at my mouth all took a total of 2 and a half hours. I waited more than I had any contact with anyone. As a working professional, I do not have time for this and I don’t think anyone else does either.
So I am on the search for another new dentist…