Don Kennedy Roofing Co

I called Don Kennedy roofing two weeks before Thanksgiving. They explained to me that they would be at the house the week of December 14. I called Monday the 14^th and asked when they thought they would be out. They said due to the rain it would be Thursday or Friday, they would give me a 24 hour notice call. No call on Thursday no call on Friday. I called Friday evening and ask when they thought they would be coming they said next week. Two guys finally showed up to replace the flashing on Christmas Eve and returned at 7 AM on Saturday morning to finish the flashing. I was told someone would be here on Monday to replace the shingles… I am still waiting!!! I was told this was a day and a half job, we are now into three weeks.

They came out to take a look at my home roof when I bought my current home. Very helpful, I needed no repairs and they did not try and upsell me. Much appreciated.

Terrible customer service! Called to have them check leak in roof. Took off work for our appointment but they never showed up! When they showed up for second appointment we were told we had to pay a $ 150 service visit fee. We thought it was a warranty call. I called office to complain but no one would return my call. I will never recommend this company again!

Quick efficient service. I called by 10am and had the service man at the house by 8:15am the next morning. Tommy J. Was extremely calm and polite when answering my many questions over and over. If I don’t understand it, we can’t move on. I was very well pleased with the work completed and there may be something out there that was cheaper but I’m terrified of heights so there is no way I’m getting up there to check.
Work will be check the next time it rains

Disappointed. .I called for quote on a property we were in the process of buying, first available slot for an estimator was almost a week out.
The place needs a roof so I booked the slot. On the day of inspection & quote I drove from Nashville to the property (about 45 min) and I got a call 45 Min before the appointment time that the estimator did not want to make the drive because it was raining in Nashville. Note it was not raining at the property and not scheduled to rain till late evening… His «next available» was another week out.
Forget these guys. After a week of waiting for an appointment I get a call 45 Min before the time slot.
How inconsiderate, just cost them the job.

For the longest time I avoided ‘large’ contracting services assuming their crews were of a lesser capability. Silly me. I called Don Kennedy almost 2 years ago to evaluate a leaking chimney chase on a terrifyingly steep pitched roof. This nice fellow Damien stops by scoots up the roof on a foam cushion, and puts together an extensive estimate in short order. I sit on that quote FOR A YEAR. I call them back belatedly, due to my procrastination. Expecting to have to go through the entire estimate quote process, I was floored to hear that they would be ready to go to work in less than a week, no revised quote necessary. The job was extremely complicated requiring multiple visits, fabrication of a copper hood, and a second contractor to do some siding work. When these folks were done, I could not have imagined the phenomenal level of craftsmanship, courtesy, and speed considering the situation. All excess material waste was hauled off, hell, they even swept the driveway! Highly recommended for their low key professionalism and value.

You can get it good, fast, or cheap. You get only 2 options. Don Kennedy roofing has been good and fast. They have been consistently 20−30% above the best prices I can find, but their work on new roof installs and repairs seems to have stood the test of time.
I don’t use them any more as due to what I do I need cheap and good and can trade off fast. For my 3 experiences with them, they were a good company. Not quite 4 stars, but close.