Crosstown

I was supposed to receive a large package via Crosstown yesterday, but it never arrived. They gave me a four hour delivery window — I had to take a half day off of work. I called the office twice and they ensured me that my package would arrive that day, but it may be after the delivery window because they were having truck problems — great, now I have to use a full personal day. Well, I called this morning to follow up was placed on hold for 10 minutes. I hung up and called back and their only response was that it SHOULD be delivered today, but they don’t have a timeframe, and they’ll have to call me back. Their «hold message» claims they are courteous and professional, but I have yet to experience this. Now, I have to take 2^nd day off of work and cross my fingers that I receive my delivery. Never using their services again.