Coach

Always a tremendous pleasure shopping here. Kinsey & Devon go above & beyond to execute personal service extraordinaire! Charming, helpful, accommodating, and genuinely interested in the person who is shopping! :-) love it at this Coach store!

I’m not known to be the extravagant lady. While I like things of champagne taste, as the saying goes, I enjoy such things on a beer budget. (Save more money for more fun… right?!?)
That said, I also know that sometimes it is worth to pay more for the quality. Coach is no exception.
My first Coach bag was a lovely gift, and I quickly discovered it was far superior in its craftsmanship quality to comparable companies, such as Kate Spade and Michael Kors. (Sorry…love your stuff too… but I speaketh the truth!)
As most know, men and women alike, a good quality bag is very important in day-​to-​day life, as it needs to withstand all sorts of rigorous use and environments. So I was on a mission to find the right crossbody bag for daily use… easy to clean, and ideal for long distance travels… not too big, but big enough to accommodate all my crap! Ha!
I eventually migrated over to Coach’s website, and quickly settled on a bag that’s presently on sale! Huzzah!
I called the customer service line, asked a bazillion questions, then found myself in front of this Coach store the following day. (Yes, this was, in fact, NOT intentional.)
«What the heck.», I thought. «Let’s see what they have to offer.» Immediately, I was warmly greeted, and expressed interest in the crossbody bag I had found online. The associate knew immediately what bag I was referring to as she confidently ushered me to the same style in store. The price I had noted online was also the same, and she advised all their products have a 60-​day return policy — sale items or not.
As previous reviews have stated, I never once felt pressured to buy this item, or any other, for that matter. The associate was very kind, helpful, and anything but pushy.
Once confirming I did want to purchase the bag, she quickly retrieved a new one from the back, rang up my transaction, all the while keeping her positive attitude and friendliness in check. THIS is customer service at its finest.
It’s 99.9% likely I will be back.

I won’t address the absurdity of paying $ 300 or more for a purse made in China, but sometimes you’re forced into doing things like this. Anyway, I went to this Coach store yesterday to buy a birthday present, and it was a good experience. The sales staff was great. They weren’t pushy and they didn’t try to talk me into buying crap that I didn’t come there for. They let me walk around and take everything in and make up my mind. Anyway, if you’re coming in here, you probably already know about the product and what you’re there to buy. I just thought the staff deserved a little recognition for not being as disagreeable as you might expect from such a brand.