23Hundred at Berry Hill

I’ve lived at 23Hundred since October. I was worried after reading some of the reviews here, but so far my experience has been great. The staff is generally helpful, accommodating and prompt to handle maintenance issues, questions, etc.
The walls aren’t soundproof, but I’ve never been bothered or woken up by noise coming from inside the building. Outside is a different story, but again, that’s not the apartment’s problem. Granted, I don’t live near the pool, but it’s been closed since I moved in.
The most I’ve had to put up with is the (very early) construction site noise across the street, but that’s obviously not 23Hundred’s fault, nor is it permanent.
I’ve had a few maintenance-​related issues here and there, but none have been major and they’ve all been fixed/​resolved in a timely manner.
Parking hasn’t been an issue. Occasionally when I get back late I’ll have to park on a different level in the garage, but I’ve never been unable to find a parking spot.
The gym is superb and has saved me money by not paying for membership elsewhere. The common areas are nice, although I haven’t used them much since moving in.
I haven’t experienced the fire alarm… yet.
While it’s not the perfect apartment, I would feel comfortable recommending it to any of my friends.

Where to begin? This has been the worst living experience of my life. Hands down. Management does not care what’s so ever about your concerns. Every time you bring a complaint about the noise to them they say to call the security line. After I have called security on 9 different occasions over the same complaint I finally decided to call the cops. The police said they couldn’t do anything because it’s property policy for residents to go through security. Are you kidding me? So because some jack ass above me likes to count to four rhythmically on his drums at all hours of the night I have to suffer because the incompetent management and security won’t do anything about it. The pool parties on the weekends and the trash throughout the property make you think you’re living in a low rent hotel in Daytona during Spring Break. The cost to live here is not worth the headaches. I can’t wait to move out of this place.

I lived here for about 14 months and there are pros and cons.
Pros:
The location is great
Parking is included (and I could usually find a spot)
I always felt safe here
The amenities are nice (pool, lounges, workout room)
Cons:
This place advertises as «luxury» and they lure you in with that. In reality… It’s no different than any other commercial real estate company. They entice you in and once you’re under lease it’s the same old run around.
They don’t upkeep the building. They halls are disgusting. After a weekend the floors are filthy and covered with alcohol, food, bodily fluid (yuck). They should be cleaning the carpets more routinely and painting the walls to cover dents and scuffs — especially for the price you pay.
The office staff is hit or miss. They can be super friendly and accommodating or down right rude.
The fire alarm is no joke. Always at the most inconvenient times (2 am on Wednesday morning when it’s freezing outside) and the worst part is it takes so long for fire department to come because it happens so frequently. They always send out some sort of sass email after that’s like «we realize the fire alarm was an inconvenience but it’s for your own safety» — I believed that the first 15x but I’m no fool after the 16^th! ;)
It’s not the worst place to live but don’t expect to be treated like you’re anything special when you live there.

New management has really been receptive to fixing issues. Vast improvement from my past review. The office staff has been very pleasant to work with.

Everything people say on Unilocal about the fire alarms going off at random times of day & night are true. Everything people say on Unilocal about irresponsible dog owners are true. Everything people say on Unilocal about the new management being unprofessional & not helpful are true. Everything people say on Unilocal about the crappy construction & noise issues are true.
That all being said, as a recent dweller of that hell hole for 16 months, here’s something people should know before they sign a lease w/​these bloodsucking leaches–
1-​They reel you in w/​no deposit. They’ll tell you as you give them 30 days notice you are moving that «you only need to wipe down the counters & vacuum the floors». Then the week before you are scheduled to move, they will put an envelope in your door w/​a checklist of about 30 things you are responsible for doing before moving out & charges per item if they have to do it, such as lightbulb missing=$ 5, clean bathtub=$ 10, etc. Even being irritated, we did everything on their last minute, tedious list to avoid additional charges, took pictures of everything on their last minute clean up list & thought we were cleared of this insane place after their walk through gave us a thumbs up to pay final charges & leave them our keys. We payed, what they stated as our final bill the prorated 5 days of the month we lived there & they congratulated us on a clean move out. 2 weeks later, we get an emailed bill for $ 550 for replacing the carpet & are threatened w/​legal action if not payed w/​in 30 days & also threatened w/​ruining our credit. We are a recently divorced family w/​2 small kids that just bought our first home together & are getting on w/​our lives & now this nightmare?! Nowhere in the move out form was there mention of replacing the carpet or charging us to do so, only mention of us vacuuming it, which we did & have pictures to prove there were no stains. They state that there’s «wear & tear patterns». No shit! We lived there for 16 months, but we always took our shoes off to keep our place clean plus the quality of the carpet was horrendous & cheap to begin w/​! Beware that if it sounds too good to be true about no deposit while signing the lease, they will find a way to screw you after you move out & bully you w/​threats of credit action & legal fees.
2-​If you enjoy getting your boxes delivered to you from online orders, live somewhere else. I had several boxes stolen from my front door during our stay here. Despite requesting to the online companies I bought from to require signatures or leave w/​front office if I wasn’t available (which I work from home & stay at home w/​my toddler most of the time), the office even lost or gave my boxes to the wrong people. This happened approximately 10 times & only once did a neighbor bring me a box that they said they received by accident. A few times the online companies, such as Zappos, resent my items, free of charge to me since I was a loyal customer, but most of the time, I was screwed by the shady office people & my neighbors.
3-​If working locks to the outside are important to you & your safety, look for another place to call home because this place is not safe. The locks to the outside & garage (which is way to easy for someone to follow a car in the gated garage w/​out a FOB) do not work more often then they do work. Plus, people are constantly propping doors open for their friends or because they are too lazy to bring their keys while walking their dogs & strangers are always lurking the halls. The gate to the garage is broken open a few times a month, allowing anyone to access the garage. Not a safe place!
4-​We lived on the 2^nd floor, chose a pool view over a loud, busy, noisy street view & yes, the parties on the weekends from May-​September are outrageous, but the worst part is not the noise, but the trash left everywhere from the weekends & the blaring pool lights that are on all night, you can not escape them through blinds & curtains alone! Our friends that live down the hall covered their windows w/​flattened boxes, then duct taped the edges around the windows of their bedroom window & that’s the only thing that worked for either of us. If you want natural sunlight in your room & live on the pool side, be prepared to feel like you are sleeping in an interrogation room 24 – 7.
Bottom line, this place is horribly run, built, maintained & they lack serious integrity, including most residents here. I would refer my worst enemies here to live, but that’s it, any decent person needs to run away from this place & never live here.

To update on my previous review… the new management actually might be worse than the old management! Very rude, unprofessional, won’t assist you with your issues, and they blatantly lie to you. We tried to break our lease early (that’s how much we hate it here) and even after speaking with the new management about our upsets and aggravations living here, they still wouldn’t budge without us giving them 60 days notice. The new building manager promised us things would change, that whatever the old management did, they definitely wouldn’t do (yeah right!) For example, we had stated how the old management/​maintenance would enter our apartment without our permission and that is something we were not ok with. She promised us that that would no longer happen… and what happened last week? They entered without our permission to change air filters and inspect.
I won’t mention any names, but one particular lady working in the office is ridiculously rude. Nothing is ever her fault and she won’t do anything to make you feel like the situation was resolved. I basically had to tell myself to not bother arguing with her, because she’ll never admit she was rude or did anything wrong!
And the fire alarms? Still a huge problem. They still will randomly go off at all hours of the night about once a month! My poor cats are always traumatized because they are so ridiculously loud. If you have pets or children, I’d be worried that their ears would be damaged!
We are literally jumping for joy because our lease is up in July, finally! The past 18 months at 23Hundred have felt like a living hell. RUN, RUN FAR FAR AWAY FROM 23HUNDRED!

The location is great. But It’s just not worth the money… I’ve been here for about a year. I’m currently looking for a new apartment so I don’t have to renew. It looks pretty on the outside, new construction and granite counter tops, new carpets and floors etc. But the complex is not built to solid. I live on the first floor. In every apt I lived in I have always lived on the first floor so I know it can be a little noisy. These have to be the thinnest walls I have ever lived in. I hear EVERY noise from every direction outside of my apartment. From walking around (the floors creak) to conversations (the sound travels through the vents) I can even hear people walking past my apartment on the outside the (the windows don’t block out any outside noise)
The pool is out of control in the summer time. You don’t even want to bother going in due to the crowd. It has the feel of a college dorm party. There is sometimes trash and bottles left on the grounds. Although the new management does a better job of keeping the grounds up than the old.
Parking is included in the rent, however there are no assigned spots. But being that I work overnight 3^rd shift by the time I come home all of the spots are usually filled. Speaking of the 3^rd shift… I sleep during daytime hours. I’ve lost count how many times fire alarms have woken me up. Or went off as I was showering getting ready for work.
Bottom line this place is advertised as a luxury apartment. But it’s just not worth the money. I would suggest to those looking to more here to pay a little more and live in real luxury complex or save some money and live a little further out of the city and get more bang for your buck.

RUNNNN! DON’T LIVE HERE!!!
1.) Dog poop & urine in the hallways. Pet owners feel its fair game if it’s in the hallway… the staff can pick it up… but the staff doesn’t for 1 – 2 days time sometimes. So the rest of us have to suffer to the people who don’t even deserve to own an animal if they aren’t willing to clean up after it. Hallways always smell like kitty litter or dog poop, and watch where you step.
2.) Fire Alarms. MY GOSH. Seriously, get it together. 1 – 2 times a month the fire alarms are going off and it takes 45 minutes for them to get them turned off… for some reason its always at the worst time too, while your in the shower, piercing loud– your scrabbling to get dry and dressed before you loose your hearing. Or at 2am in the morning, & in the dead cold of winter or right when you come home with a car full of cold groceries that are about to spoil in the heat. Pretty sure I have ear damage from the volume of the fire alarms in my apartment unit. So unnecessary and not right. It is set way too high inside the units. If you have children or dogs this could seriously damage there hearing. be warned.
3.) Noise. We live on the Franklin Pike side of the complex, 2^nd floor. The windows are not sound proof at all, we can hear every car, pass, honk, even the people walking on the side walk– word for word– their conversations. The windows are that thin. The noise from the traffic travels especially through the air vents. This place was poorly constructed. Don’t live on franklin pike side or by the pool, but more importantly – just don’t live here.
4.) No storage space. We live in a one bedroom. there isn’t a laundry room and your closets aren’t big enough to accommodate laundry baskets, or even a regular sized vacuum cleaner. So be willing to bear it all in a pile on the floor somewhere in the tiny formatted apartment.
5.) fixtures are crap & cheap. My sink is wobbling in its place? sounds weird, right? its coming unglued from the granite. The fake woods floors started peeling up in many places and we had to ask maintenance to glue it back down free of charge. Walls are painted so thin everything shows up on them. After a month of living in our apartment all the light bulbs went dead, and we were informed we had to buy our own to replace them. Its track lighting and the one thing they didn’t go cheap on they make you pay for… the bulbs are like $ 10-​$ 15 each! There are 9 to light up your kitchen and living room. Thats like $ 100 for bulbs! Your apartment will seem like its so cheaply made its falling apart at the seems.
6.) Staff for the leasing office is slow and don’t know how to do anything. We had a dog for a month before giving it away to a friend. Asked in person and emailed them multiple times to STOP charging us the monthly pet fee… We told them they could even come in our apartment at any time and see for themselves there is no pet anymore. 8 months later, they are still charging us a pet fee after even talking to them in person multiple times. The staff just says, «I don’t know if I can do that i’ll have to look into it and get back to you» «I got your email, I will ask our management corp if we can do that» The staff is unprofessional and obviously unqualified. Staff also said we could paint walls in our apartment, but the contract says we can’t? Get it together 23 Hundred.
7.) Creeps on the road & sidewalk watch you work out in the fishbowl work out room. Its so uncomfortable, i don’t work out in there anymore.
8.) Pool is overcrowded during pool season, so it was impossible to use that as well.
We move out in 2 days, and because of that we couldn’t be happier! I’m sure they will charge us for a million things that couldn’t stand gentle daily wear and tear. Our carpets were decent at least, and we have kept them clean. P. S we’re taking our light bulbs with us. It has been a money guzzler living here, and not worth a cent.

I’ve lived here for over a year now and would not recommend anyone moving in.
What people are saying about the fire alarms going off all the time, and the volume they are set at, I hope no one has young children, they could do permanent damange. And guess what time they go off? In the middle of winter at midnight, and management takes 45 minutes to get the false alarm sorted out, meanwhile, we’re freezing outside.
The pool parties during summer are out of control, loud music blasting from the apartment levels, people throwing things, screaming, insanity. You’ll have to leave the aparments every weekend to get some peace.
Unlike other people, I had no problem with the management company from last year (Matrix), I found them helpful and pleasant people and they fixed problems within 24 hours. The new management company, Sentinel, are horrible people. They are rude, aggressive and threaten legal action to long-​time tenants. What a pleasant thing to deal with when you come home from work. Having lived in the apartments a year, and through all of the construction without complaint (!), they tell me two weeks before my lease is up that I have 3 options, sign for another year and pay a $ 50 per month increase, sign for 6 months and pay $ 100 increase, or go month to month (something I’ve earned) for a $ 200 increase in rent! They refused to give me a copy of my new lease, once I was bullied into signing it, and told me I could view it at any time, in the office, under supervision.
Happy days.

The amenities and units are not my complaint about living here. The new management is extremely unprofessional and rude. I signed my lease with the original management, and the new management messed up my lease expiration dates in their system and tried to find me in default of the lease when in fact I was not, and they were actually in default of the lease. After putting this behind me and deciding to renew my lease, the new management was extremely unaccommodating on basic requests for information for the lease renewal process as well as general service requests such as apartment maintenance (I went about 5 days with a broken AC unit) and repairing my key fob for parking deck and building access.
Sentinel Corp (the new owners) essentially try to blame anything and everything on Matrix Residential (the prior owners) and even though some of the personnel is the same, they disclaim liability from the actions they took as Matrix employees and from the leases they are bound to per their purchase of the building from Matrix. It is not only unprofessional but extremely disappointing considering how much the rent is for not even being in downtown, midtown, or the Gulch. If you are looking for an apartment that is modern and fun, this is the place — they’ll get you to sign your lease in a second. But once you do sign, be prepared to have to fight for your basic rights that you are given in the lease, because they are going to try to cite «Fair Housing Laws» (which none of the employees actually even understands) and tell you that you do not have those rights.

Way happy to have chose this complex. The people are cool. The free Starbucks coffee bar is amazing and the office group is always nice and funny! If you’re looking for an affordable yet higher end apartment home, 23 hundred is an amazing choice.
I also love that parking is included. You aren’t given a specific spot, but there’s never been problems for me. The only thing I would change is keeping the lounges open ²⁴⁄₇.

I would not — by any means — recommend living here. Management does NOTHING. They recently transferred owners, and the situation is even worse. We have mold everywhere in our apartment and we’ve filled out numerous requests and went down to the office and still nothing. The fire alarm goes off constantly and it is to the point where residents just Stay inside and don’t even care — which is a scary thought if there really was an emergency. The place is filled with college kids, the parking garage is covered with trash and there are constantly accidents, and during the recent ice storm ice wasn’t even put out on the uncovered parts. The pool in the summer is similar to spring break and the majority of the people don’t even live here. For the outrageous rent this place charges, it is NOT worth it to live in a dirty college dorm with zero management.

New Managment new owners. Awesome service. Super helpful. Thank god those other people from matrix property Managment got fired.

You may be captivated by the coolness factor of this complex as was I but let me share with you all the reasons NOT to live here. For a complex calling itself «Luxury» it is far from it. Paper thin walls and floors. I hear talking and low volume music from above, below, and beside. Single pane windows. Why does this matter? Franklin Pike is a VERY busy road. So much road noise, good luck trying to catch a nap in the middle of the day. Then there is the night noise… multiple trains throughout the night blowing horns, the dumpsters at the businesses across the street and around the building get emptied between 2−4am…You hear every beer bottle inside getting emptied. Oh Yeah, and there is a tiny, but very loud heavy metal bar across the street called Daisy Dukes open 6 nights a week. Its so loud inside that often people walk in and out and stand outside. Everytime the door opens, the music rattles the windows.
There is never parking on your assigned floor and the people that live here drive through the garage like its a race. Someone is going to get seriously hurt. Its not a matter of how, but when. What else… the security gates for the garage are always open so what’s the point? If a package gets dropped off at the office, you won’t know unless you track it.
By the way, the ownership of the building just changed hands and I’d hoped it would be for the better… nope…Have lost the convenience to pay online so have to write a check and deliver it when someone is in the office 9 – 6. And cant get a call back from anyone including the new manager. So when you bring up that you’ve read some not so great reviews and they try to tell you it was the old management, call bullshit. Its worse now than the previous one.
Oh and do take note of the soon to come construction right next door. PS-​they start working and drilling etc at 6:15am including Saturdays!!!
So now you’ve been warned.

i love living here!
i do not live near the pool so the noise is not an issue for me, but i see people complaining about it all the time on the message boards. part of me understands and part of me feels like you knew what you were getting into when you picked that apartment. with the proximity to vandy and belmont, there are a lot of students here. the amenities are meant to be enjoyed and you can’t blame people for getting loose at the pool on weekends…
i love the staff at 23 hundred and am surprised to see negative comments — they have all been nothing short of amazing to me. i moved here and didn’t know a soul and they made me feel very welcome. people complained about no mirrors in the parking garage, so they got mirrors. people wanted bike racks, so they got bike racks. i feel like they’re always listening to people and doing all they can to make the residents happy.
the amenities in the building are absolutely beautiful. fire pits, waterfalls, lounges galore — i spend a lot of time hanging out in the public areas.
parking can be tight on your specific level on weeknights but i can always find a spot on the street or up top. no one ever promised you a front row spot in the parking garage.
you are a $ 7-​$ 10 lyft ride to anywhere you want to go in the city. location is great. neighborhood is growing everyday. couldn’t have picked a better first apartment in nashville!

I can not wait to move out, which is sad because I love the location and I love the idea of a «urban living community.» But the mgmt here has seemed to forget that adults actually live here and this isn’t a college dorm room… which it feels like often.
My dog cut her foot on a piece of giant broken glass while on premise, right outside the door of the building. I reported it immediately and they refused to pay for the vet bill. They’re still «looking into it».
The noise at the pool is horrible. Drunk frat bros blasting ironic hip hop at 10am. It would be easy to blame the individual, but the apartment encourages. «Pool Parties.» Well… at least people are getting jiggy with it.
They lied about what amenities I’d be receiving when I signed the lease, like they told me internet was included… which is a half truth. Internet is only at the pool. Shame on me for not reading the fine print, shame on them for alluding.
Watch out for construction nails just laying around in the garage… many a flat tire has happened.
Haven’t responded to my request to a backed up sink. Finally spent my own money and fixed it myself.
Tenants don’t pick up dog s***. It’s getting disgusting around the premise.
Fire alarms will go off every month or so. No fires in sight… lasts for hours. Wakes up the whole neighborhood… last one was at 1am and the alarm lasted an hour.
Sometimes the doors just don’t work… you’ll be stuck outside or forced to find a new way in.
Construction never ends. All of a sudden you’ll wake up and a worker will be on your deck painting. Never a warning.
It’s overpriced.
Needless to say… it’s not ideal. Live elsewhere.

When I began looking to move out of the suburbs and closer to downtown Nashville, TN I thought 23hundred was going to be the perfect place.
Even though most of it was still under construction at the time I signed my lease, I was under the impression from both the image and pricing represented it would be a community of mostly respectable, young professionals like myself. I was also under the impression it would be a complex with a management team who would help to ensure that it was a nice place to live.
I’m going to start off with the positive aspects at 23hundred. 23hundred is a great place to live from a visual standpoint. Coming from a design standpoint, this place is the place to live. The finishes in my unit are great and the landscaped grounds are excellent. Maintenance is also outstanding here and deserve to be commended. Every time I’ve filled out a maintenance request via the community portal, they’ve sent someone out and had the issue corrected within mere hours. They also send out surveys asking how everything went and if my issue was addressed.
I am sad to say the negatives far out way the positives at 23hundred. First, management at 23hundred doesn’t do a thing about anything. I’ve repeatedly been told they would address my concerns and follow up and have yet to received a call or email from anyone at the office. Second, the parking garage is a nightmare. Yes, it’s small and everyone should drive carefully, but management haven’t done a thing to address the issues of safety. Many residents, including myself, have addressed management concerning the accidents we’ve had/​almost had in the parking garage and the damage done to our cars without ever receiving a reply on how this ongoing issue is being addressed. Third, the pool/​grill area is an absolute nightmare. To start with the pool is not regulated in any way. It has been a nightmare since it opened a couple of months ago. Dogs, glass bottles/​containers and absurdly loud noise has been an ongoing issue. The pool was initially opened without any rules or regulations. From the time it opened it has been a complete zoo. Tenants prop the «secured» doors leading off the streets open so that there many friends can enjoy an amenity I pay for and can’t even use because it’s so crowded. On the weekends it’s so loud and crowded with non residents I feel like I’m on a beach in Florida during spring break. Each weekend tenants bring multiple karaōke machines and mics blasting them with offensive music. This past weekend the songs being played used very foul and racist words not suitable in a public setting. I called management and of course nothing was done. It’s ridiculous, management lives on site and still lets tenants put other tenants at risk by allowing them to repeatedly bring glass and pets pool/​grill side. I’ve personally seen dogs swimming in the pool and trying to get food off of the grill.
If you are looking for a place to party this is definitely the place for you, but, if you are looking for a respectable place to live, I would consider looking elsewhere.

Nice place with a friendly staff from my experience.

We were so excited to live at 23hundred. Finally, a nice, new apartment with all the amenities we could ask for in a great location at a reasonable price. We leased our unit well in advance of our anticipated move – months in advance.
When we met with the leasing agent we were given an April expected move-​in date – after it was supposed to be ready to give them wiggle room with the construction, though he said they would probably not need any extra days. Come mid-​March, we decided to check in to see how everything was going and ask about the process for picking up our keys. We were 1 month from the move-​in date at this point. My boyfriend and I both emailed the leasing office, to no response. Finally we wrote on their Facebook wall and asked them to get back to us. An agent then called to let us know that due to construction delays the apartment wasn’t going to be ready. We aren’t talking a week late. It wasn’t going to be ready until June! Over a month delay. I understand delays happen, but if they were delayed by over a month they should have known well before we reached out to them. I think being months behind on something is probably pretty obvious…
They gave us a few options. We could a.) rent a larger unit at a higher price and move in on our anticipated date; b.) move into a smaller unit; c.) wait until June to move into our original unit; or d.) get a refund and find somewhere else to live. The smaller apartment was too small for all our things, and I was not comfortable paying over $ 200 more for a larger place that we did not need. Waiting until June was not an option because our old places had rented already… just a day prior to 23hundred letting us know. They waited almost 2 days to notify us. I asked the building manager if she thought it would really be ready by June 5 (the new date she gave me) but she said that we should actually plan on mid-June…so why tell us June 5^th? So misleading.
I asked for a compromise – to move in to the larger unit at the higher price for 1 month until our place was ready. Not unreasonable, I thought. I was shot down, even though they had done this previously with other tenants. The building manager said that the owner did not allow this anymore – that we were welcome to rent the larger, more expensive unit, but that we would be stuck with it for a year and did not have the option to move to our original unit when it was ready.
I am/​was completely upset at their refusal to compromise. I don’t think our request was out of line. I know others who have been given the same liberty at other apartments. Also, we had to hound them to call us back. The only way they were responsive was when I left a comment on the Facebook wall, where others could see. They also deleted my post off Facebook, which angered me further. As someone who makes a living in social media management, I can tell you this is poor practice and a big no-​no. Hiding a negative comment to preserve their image is misleading to other possible future residents.
Needless to say this experience made me not want to lease with them, so we ended up getting the refund and finding another (better) place to live. It took a few weeks to get the refund but it was mostly hassle-​free. It’s a shame because we had even referred friends who were very interested in living there, but after our experience they reconsidered.