Midas

I’ve had better service here, but if you’re looking to get in and out this is not the place. I made an appointment the day before, specifically asking them when a good time to come in would be. My car sat in the lot and did not even get looked at in the garage till I was there an hour. Then it took another hour to diagnose what was wrong. Had to order the parts for next day, which is expected, but 2 hours waiting, and nothing actually gets done…

This is the best auto mechanic experience I have had in the US of A. Period. If there was a Ten Star rating available, I would award it in a heartbeat. Here is why:
— I had gourmet coffee (Keurig) that hit the spot,
— sat in a really comfy chair in a perfectly temp-​controlled lounge,
— glanced through a few great magazines,
— watched some fantastic TV,
— did some decent work on my laptop with WiFi
— had a nice conversation with the Manager (Mike),
— saw some very courteous service mechanics work on my car,
— got all my work done with NO additional pressure for more (yes, you read that right — NONE!),
… and — to top it all — they offered to rotate my tires and balance them on a follow-​up visit for free because it was I (yes, mea culpa!) who forgot to bring in my special lug nut key to unlock the wheels.
The proof of the pudding? My car drives phenomenally now … to borrow Julia’s lines from Pretty Woman: It «corners like it’s on rails»!!
This place is simply A-​M-​A-​Z-​I-​N-​G! It restores your faith in mankind, humanity and the relative value of driving an older car!

I see mixed reviews here and chose not to take my vehicle there before the first phone call ended. I called asking for pricing on brakes and rotors, its what they do, right? First sign of trouble is when they say,“let you speak to my manager”. After 5 minutes of giving my contact information first and listening to the «full service» pitch, after stating that all I wanted was the price, it was still being fed to me. He wasn’t listening and kept doing his thing. I decided it wasn’t going well on the call and it seems others have had a predictably bad experience. He called me rude when I asked for the third time, that I just needed pricing on brakes and rotors. Dodged that bullet.

With two more follow up visits they made everything right with my brakes, and covered the additional repairs under warranty.
I appreciate the follow-​up to make everything to my satisfaction, I just wish it took fewer visits.

I went in to have my car inspected and the first words out of the man at the counter was, «you haven’t been here since your last inspection (last year), what’s up with that?» He continued to ask, «where do you get your oil changed?» I told him I have another place do it and that I’m happy with their service. I guess my point here is, this is not the best way to start a transaction.
About half way through, he came back in and mentioned that both passenger windows won’t open which will fail the inspection. I had speakers put in a little over three years ago and the company that put them in had disconnected the wires to those windows installing the speakers. I hadn’t noticed for a while after as I’m never in the back seat of my own car. When I did realize this, I didn’t bother going back to the company who did the installation as it was months later and that would undoubtedly be a challenge to prove at that point. I told the man at Midas this. Here’s the thing, Midas did my inspection last year as stated above and they never mentioned that this is an issue. They obviously passed me last year with the same two passenger windows not opening. I mentioned this to him and now he acted like he didn’t remember they did the inspection last year even though it was literally the first thing HE said to me when I came up to the counter. So, I pressed that fact further. I asked, «how come it passed last year but not this year on the same issue?» He said, «well, it’s really up to who does the inspection» (meaning, which technician at his Midas). How could that be? Isn’t there a uniform procedure? A checklist to be checked off? It shouldn’t be, that guy says this and that second guy says that. Anyway, passenger windows aren’t even part of the NH State inspection. They have zero relevance to what determines if a car passes or fails. I brought that up as well but he told me that this is incorrect. It’s not.
Below is a list of items which are included in the general inspection process:
Registration, plates, registration certificate and vehicle identification number.
Steering, front end and suspension.
Brakes, including parking brake.
Odometer and speedometer.
Electrical system, horn and defroster.
Lights and reflectors, including headlight aim.
Glass, glazing and mirrors.
Wipers.
Exhaust system.
On-​board diagnostics system.
Body, chassis and bumper height.
Fuel system.
Tires and wheels.
He also mentioned my front brake pads and rotors which I knew going in would need to be replaced. From there, he tells me I need my air filter replaced and that «he didn’t think it had ever been replaced since day one.» I told him it was replaced at my last oil change. It definitely didn’t need replacing.
Lastly, and this was the nail, he said I needed new wiper blades and that mine are streaking too much to pass. I told him I had bought the ones I own last year and that they are fine. I asked him to prove to me that they streak. I said, «go shoot some wiper fluid out and let me see this streaking.» He did and to nobody’s surprise, certainly not mine, there was no streaking. He said he would take blades off failed and move them to «recommended». Gee, thanks.
My front brakes and rotors are the only thing I legitimately needed replaced. There’s no need to pad an inspection with extra profit margin. I paid for the inspection ($ 25) only and will not be coming back.
As a conclusion, I had my brother install the front brake pads and rotors for nearly half the raw parts cost. Then, I went to another place to reinspect the car. Everything passed! No mention of passenger windows, the air filter or, the wiper blades. You be the judge. Also Midas, I am posting this to Facebook because in 2015, when you do this to people, people do THIS — to you.

Great service, turns out this place is the number 1 Midas in the country sales wise. I can see why. Very professional and friendly staff and they seemed very honest.

I took my car several times here. I was fully satisfied with the service done.

Michael does a very good job at managing this shop. My car is in there often and he has been great at getting the repairs I need at a low cost. The team always treats me like I am number one despite being one of many in the shop. As long as I live near this location I will keep bringing my car here.

The only shop I will take my car to for service. shop techs are very knowledgeable and professional. Shop manager is always courteous and extremely fair and will beat any other estimate! every service appointment is done prompt and in a timely fashion. thanks again!

Service is excellent. All of the employees are friendly and no one tries to sell you things you don’t need. I also like that the oil changes are cheaper than other places and they come with a free tire rotation, while other places charge up to $ 20.

I have been to this location twice and each time the service has been great. The staff is very knowledgable and they bring the customers out the bay while thee cars are in the lifts to show them what is going on and what they are replacing or fixing. This level of detail is great for building trust in a business where tr end user does not always feel the mechanic is on the up and up. The lobby area is clean but does lack WiFi for longer waits but the TV does help to pass the time.

Can you say RUDE!
walked in for a state inspection sticker on a Saturday morning at 7:45am. Granted, I was late by 15 minutes, but there were no other customers there. Mind you, it was very bitter cold out.
Walked in and the manager, Mike, started reprimanding me for only coming once a year. Telling me I should use him for more services, that he does not make any money of me and the only reason he can charge a low price for the inspection sticker is because of the money he makes off of customers for other services.
DUDE, ITS 7:45AM ON A COLD SATURDAY CAN YOU BACK OFF ME!
I was so taken aback by this it was the most ridiculous thing I have ever been a part of. He asked me 21 questions, where do you go, why do you not get services here, and on and on. The only good part was I have a newer car so the inspection took 20 minutes but I felt so miserable after the entire encounter that I walked across the street in the dead cold to Dunkin Donuts just so I did not have to be in the same room with the manager and deal with it. I will NEVER go back there again and I advise everyone else that reads my review to do that same. It is my choice not to have my servers done there. He could have approached it in a different way with me, but he was aggressive and rude. NO MANNERS!
I’d rather pay the extra $ 10 somewhere else and not have to be attacked by MANAGEMENT!

Watch out for this bunch of crooks, if you come see them for a regular oil change, the 20 point inspection is never done by this guys.

Friendly staff… free coffee/​soda, free wifi. Employees were really friendly, upbeat and explained the work performed. I would have given 5 stars but the pipe they put on seemed like it didn’t fit, had to cut existing pipe and they painted it to the same color.

Not only did these people throw some scare tactics and a $ 3000+ estimate at me, they beat the crap out of my front brake parts trying to get the tires off to do a brake inspection. I guess that’s one way to drive business. When I took the truck to my normal mechanic they told me the idiots from Midas left the bolts so loose on my front caliper that had I done a hard brake, I might have locked it up completely, losing a whole bunch of safety and possibly the rest of my wheel/​brake/​etc.
I highly discourage anyone from going to this location. They also made me wait way too long for a service (simple brake inspection) that I had made an appointment for. There was no excuse for this poor, shoddy, unsafe and greedy behavior. Don’t screw your customers trying to get them to give you their business. Reprehensible.

This is a great place! George is very helpful, knowledgeable, and friendly. I have had two things done here and I was more than satisfied with the service. All the staff are honest and helpful. Definitely make an appointment, even for an inspection, a couple days ahead to make sure they can help you in a timely manner.