Lumber Liquidators

I had a customer that wanted new floors in her apartment. I recommended that she shop around and too even try Lumber liquidators. They were on a budget so I thought this would work for them. They found flooring that they liked and purchased it. As I was doing the install I picked up the flooring and also the molding, trans. boards, vapor shield and padding. They had everything I needed on sight. Everyone that I have dealt with has been very helpful.

I bought hardwood floor material from this store on the recommendation of my contractor. Material quality was extremely poor. In addition, he wouldn’t take excess material back because my contractor could not finish the job within 30 days (as per policy) since my contractor was hospitalized. The manager was extremely rude, he will not consider a genuine reason for taking excess material back to the store. Avoid this store.

We paid for 65 boxes of hardwood flooring but they sold us 56, telling us that they sold us 65. Instead of offering us good customer service and offering to give us the full quantity, they essentially told us too bad you already paid for it. Horrible dishonest people not to do business with unless you want to be cheated.

I expect that this business would treat its customers the same way it would treat a prospective employee.
With that in mind, don’t be surprised if they no-​show on an appt you’ve made with them.
Also, most of their hardwood is 2^nd-​run cheap crap that breaks up and creates more waste. You get what you pay for, and sometimes you get what you DON’T pay for.
It was briefly disappointing, but overall I couldn’t be happier to not be associated with this poorly run, inconsiderate business.

My husband and I had the floors in two rooms done with pre-​finished flooring. It’s gorgeous! The den was done in walnut and the kitchen was done in a lovely oak trying to match older existing flooring. The kitchen was done by the original owner, a «do it yourselfer» that put tiles over the existing linoleum floor (a no no). It took a bit of effort on the installer part but they removed both floors and put the new oak floor in. The rooms look amazing. It took two and a half days due to the kitchen floor removal.
The gentlemen installing the floors were very cautious of our home, covering furniture and putting paper over walking areas. We were very happy with the entire experience. The pre-​finished flooring is solid wood and comes in a number of woods and colors. We are looking into the less expensive laminate for the downstairs of our split entry. Time to get rid of the 1960’s orange and gold carpet. :-)

Nashua sells me 14 Boxes of taped up bamboo from 3 different lots and some shoe molding that was so twisted up their own installer didn’t want to use it. I waited 2 weeks for the install, then another week to try and find another box from the same lot so I could finish. No luck and I have 2 closets a totally different color than the rest of my floor. Then they wouldn’t allow any returns after 30 days. It wasn’t my choice to wait 30 days, I was trying to find the rest of the floor they sold me. The floor was as defective as the molding but even considering all the screw-​ups and delays from them and their installer they still wouldn’t take it back. Let me know if you want a picture of what Lumber liquidators calls «natural variation». If you are willing to pay extra for a company that stands behind their products or customer service, don’t bother here.