Joanne Tassoni

When we first interviewed Joanne for the opportunity to sell our home I was cautioned about her lack of experience as well as taking the time to interview other agents before signing with one. I should have listened but was in a rush to get my house on the market and move into a new area for my children, I focused on her education and also the fact she said she was an entrepreneur. I should have listened to my other half. We were told her photographer would come over to take pictures of the home, well the «photographer» was her sister with a SRL camera. Almost all of the pictures which were put up on Zillow were either altered by me or added by me because the quality of the original images were off center, included people, etc. and were not very aesthetically pleasing.
Lack of communication, re-​activeness and eventually unprofessionalism were all traits which were displayed by Joanne during both the transaction of selling our home as well as purchasing a new home. I told her many times to communicate with us her actions (even if there was nothing to report) so we knew things were moving forward. I also told her to be proactive in getting the other party to meet committed deadlines, of which they asked for extension (s) on each and every task. Joanne’s response was you need to trust them, they are trying their best. You don’t trust someone you have never met, this was a business deal and nothing more than that. If the other party signs up for something hold them to it, do not have faith they will complete the task on hand, manage and pressure them until they show you they are competent. I stressed this many times with Joanne but it never sunk in. If you reading this think I was being hard on her, I was; because both transactions were worth over ½ million dollars and I have a wife and two little children, it is my responsibility to offer them the smoothest transition possible.
Originally our closing date was to be Nov. 10^th. Due to the new TRIAD implantation we were asked for a 10 day extension to add as a buffer for any unknown issues, we accepted the new closing date of 11÷20÷15. I began planning for the move, rented a storage unit, U-​Haul truck, hotel room, moving crew, etc. I held off on putting money down on all these necessities until after I approached Joanne with a firm closing date. Many times I approached her via text, email and verbal communication asking if there was any possibility the closing would be pushed out. Time and time again each answer was (which I still have in writing) «We will close on time», «Trust /​have faith in me.» I asked again; should I hold off on the items listed above because if it gets pushed out I will have added expenses which I don’t need. Again, «We will close on time.» was the response.
We did not close on time, we were to close on a Friday morning on the home I sold and close on the home I was purchasing Friday afternoon. These closing were pushed out to the following Monday, we found out the closing were not going to happen that Friday late afternoon. This in turn required me to get a hotel for another 3 days, U-​Haul for 3 days, storage for another month (min rent time), An additional day of Day care costs, reschedule of movers, etc. all in all approx. $ 1,000 added cost (We were reimbursed $ 625 of that by the buyer’s agent). All these push outs were blamed on TRIAD, which is nothing more than an excuse. I know this because I was also subjected to the new TRIAD laws, I did not drag my feet, I was proactive in ensuring all items were completed and all potential issues which could cause a delay were addressed. All areas I asked Joanne to be diligent in, all requests were answered with «They are doing their best.» Well maybe they were but sometimes somebody’s best effort is not good enough.
I thought twice about posting this honest review of Joanne and ultimately decided to because when you the reader are deciding on placing such an important decision and a lot of money on the line, it is your right to have a full understanding of who you are signing with. I have retained all communication between Joanne and I in-​case any of my statements above are refuted, I can prove them to be true.
Finally, our «house warming gift» from Joanne was a bottle of barefoot wine (Merlot) for my wife and a pack of Marlboro cigarettes for me; both purchased at a convenience store. I honestly laughed when my wife showed me (she doesn’t drink Merlot)… It was the perfect ending of a horrible relationship.
My advice to a potential client of hers? Interview several others first. I believe the stress caused by this line of work is above her.