Gateway Hills Health Club

I have been coming to this gym for the past 4 years and will no longer attend classes after my current pass expires. I will elaborate further but the main reasons are classes are not as advertised, (the schedule keeps changing and classes are dropped ex. No more hot Pilates which is the main reason I joined) and they cannot keep quality instructors. This gym caters mainly to people who work there and can take classes during lunch breaks. The classes used to be AMAZING (Maya was an incredible instructor who taught Pilates and everyone loved her classes as you could see from the shoulder to shoulder crammed studio, then after she left Kristen Morrison taught some of the best barre and sweat and Pilates classes I have ever taken!) I got into the best shape of my life after just having a kid! Now, after having my second child I was hoping for the same thing. Kristen no longer works there– they just can’t seem to keep great talent! And I’ve learned the hard way that the class is only as good as it’s instructor. they also do not offer hot Pilates anymore even though it is advertised all over their website that they do! Such a disappointment I will be looking for a new gym. Does anyone know where Kristen works currently??!

I’m a current member and I don’t intend to extend my membership any further. Worst customer service; even beats one of those nationwide chain gym that everyone hates. Call anytime in the business hours, no one picks up the call. Leave a message, no reply. Ridiculous annual fee, on top of the already high monthly fee. I joined the gym because of its 24 hour gym hour policy and relatively clean gym but the gym’s customer service and high fees easily defeats that advantage. It also seems to lose all the good trainers

Love this gym. have been a member for a year… especially clean and the owners put a lot of time and thought in the gym and keeping up with everything…
Love the TRX classes with Chelsey… the best.
Just need a yoga class that is not heated…
You will love it there.

I would love to give this place a 4 or 5 star, however recent events have led me to rethink my review. This gym has done a lot for me, but I recently found out that one of my favorite staff members was no longer an employee at Gateway Hills Health Club. I’m very disappointed and upset about this poor business/​management decision. Kristen was the only reason I signed up to be a member at this gym. Kristen WAS the GYM! She was one of the best fitness trainer I’ve ever worked with. Her S.W.E.A.T. and barre classes are exceptional! She knows how to motivate you and make you work for it. Who can really make you laugh during a hard a** workout like her? NO ONE! She makes you want to come back for more pain. She cares so much about her clients and their goals. She was more or less my «gym mom». She not only cares about you on a fitness level but a personal level as well. She was there day in and day out. Every time I come in, I see her and she makes me smile! That is what makes a 5-​star trainer. If you google best fitness instructor, her name should be the first to come up. Sadly the gym will never be the same without her. I don’t think I will ever have as much fun in S.W.E.A.T. class as I did in hers. Kristen is S.W.E.A.T. class. It will be sad not seeing her face on a daily basis.

I’ve been going to this gym for over 5 years since my office is in the same building and my company pays the membership. That is the only reason I have been sporadically going. I feel the owner needs improvement in customer service and people skills to start. If you forget your mat, he charges $ 5. I’ve requested a stair mill type cardio machine for over 2 years and the owner said we got the machine. When I literally ran down to the center, he pointed to the set of stairs in the building. Very patronizing. I see they have mechanical surf boards instead! Demand must be high for those vs. the stepper. i just found out Kristen was let go, I had to write this review.

I too am SHOCKED that Kristen was let go at gateway??? DONT GET IT!!! Been training privately with Kristen since i joined back in nov. ex…Love.love loved our training sessions… one of the best trainers i have ever trained with… and the added classes she trained made exercise FUN! She cared so much sbout each and every member and will be a Huge loss for Gateway in my opinion!!!
Sarah B.

I am SICK TO MY STOMACH to learn that Kristen Morrison is no longer employed by Gateway Hills. The owner should be ashamed given the connections she has made with the members. Kristen was the definition of quality instructors who cared so much about her members. There is nobody like her and wherever she goes, I guarantee her friends will follow.

I’m *really* surprised at the bad reviews. Then again, one of them is complaining about a billing issue and the other hasn’t even used the gym as a member.
Quite frankly… this is a fantastic gym. You have 24 hour access which means all you have to do is tap a little RFID tag at the door and you’re in. They now open the doors during regular business hours so if you’re coming in just for a class you’ll have no issues going inside.
The actual gym area is extremely clean and has just about everything you could ever need. Treadmills and Arc Trainers make up the cardio section (and there are enough that you can always hop on even during peak times). The combination is enough to handle the vast majority of your endurance training needs.
They also have a full assortment of resistance training equipment (core, back, pecs, abs, lats, etc.) and even better… they have plenty of neatly organized dumbells and free weights (including a really well design squat rack). So rest assured, you can do your squats, bench presses, curls, and cleans. They don’t currently have rubberized weights for deadlifts but as long as you don’t drop the bar you should be fine.
For a little bit extra, they have a complete boxing room with speed bags and punching bags. They also have a spinning studio with brand new machines.
tl;dr
This place is AWESOME, is open 24 hrs, and has just about everything you could ever want in a gym. They’re relatively new but they’ve ironed out most of the kinks by now.