Fireside Inn & Suites

We chose Fireside Inn in Nashua, NH for the convenient location near my husband’s work conference & the fact that they allowed dogs. We were first put in a room (149) that smelled like something had died. Literally. This was an interior room, so no way to open a window and get fresh air in. The hallway smelled like cat urine.
We were then switched to a room (145) that was better, but still had a weird scent, and was still in the interior wing of the hotel so no window to the outside. These rooms were not sound proof so you could hear every person walking through the hallway. We thought we could deal with it until we realized the door didn’t lock on our way out to dinner. When we requested a refund they said they were unable to make a refund due to using an online provider. It took them over an hour to figure out what to do with us. Fix the door, not fix the door, put us in a room where pets aren’t allowed or not? I wanted out but we couldn’t get a refund or find another available hotel room so we were stuck!
They moved us again this time to room 103, and even helped us move. It’s the least they could do! By now, this is the 3^rd room in two nights. We were not pleased! The final room was fine, larger (handicap accessible) and didn’t have a weird smell, and had a window to the outside. The ceiling in the bathroom had water spots and looked grimy. The shower head was half the height of a normal shower head (again due to handicap accessible, which we did not need), causing my husband to hit his head on a shelf in the shower. Worst hotel experience ever. Sure it was a great location, but there won’t be a next time for us!

Accidentally left a sweater hanging in the closet. When I called to get it back, the manager of housekeeping claimed it was by the microwave and he threw it away thinking it was an undergarment. After hanging up, I felt very strongly it was hanging in the closet, so I called back. He was VERY rude on the phone, and talked in circles when I kept insisting the sweater was hanging up. I felt I was very polite (despite my tears), but did have many questions because I felt like it just wasn’t adding up. Eventually, he hung up on me. Worst customer service.

Booked a non smoking room and got a smoking room. Got a new room and discovered bedbugs. Couldn’t get out of there soon enough