Certified Automotive Solutions

I went here to get my fuel pump replaced and it broke down again the next day. I eventually had it towed again to a dealership and they said they put a fuel pump on without changing the filter which was in bad shape and they also cut a wire that ended up causing more damage to my van. The dealership added a coupler and replaced the filter and I’m on the road again. Joe the manager refused to give me a discount on the labor, didn’t even ask for a full refund. They changed me $ 375 just in labor to replace a fuel filter. Joe also refused me access to owner of his superior.

My husband and I come to Jaime because he is honest and his work is solid. All his workers are courteous, friendly, and work hard to make their customers happy. I highly recommend his shop!

I moved to Nashua a year ago and have used this place for the past year and sometimes it’s good, sometimes it’s not so good.
They have always found a lot of extra problems with the cars that don’t really need to be fixed (like the automatic fluid leak I have that never leaves a trace in my garage floor and apparently refills itself since I never have)… but I can decide what needs to be done and what doesn’t and put my money where I want — until now.
This past month I took our 3 cars in for inspection.
My son’s car was diagnosed as needing a O2 sensor during inspection. We took it back to see what it would cost to get the sensors replaced. They wanted $ 720 to fix the O2 sensors so we decided to try and fix them ourselves. Without telling us that it would cost us this ahead of time — they charged $ 98 to run the diags again to tell us what we already knew — that the O2 sensors were bad. They fixed an accelerator sensor wire that was supposedly frayed for $ 150 and charged us $ 250 for the visit —. Ouch… but Ok — learned that lesson.
My husband’s truck failed for a check engine light. This happens to us all the time.
They did what our mechanic at our old home used to do and reset the check engine and told us to drive it and if the light doesn’t come back on, bring it back, they will put a sticker on it.
After driving it a couple weeks with no light, we brought it back. At that point they tell us we need to pay $ 98 diagnostic fee before they will put a sticker on.
Hey — I can run the diags from my phone for free, I am not paying yet another $ 98 for this and why do we need to if the light is off?
The owner/​mechanic (?) claimed the light was off because the bulb was broken so the check engine must be on (huh?) so he has to run the diagnostics.
The person I spoke to made no sense trying to explain why I had to pay $ 98 for a test that was part of the inspection I already paid $ 35 for.
To add insult, when I questioned his logic, he repeated himself slowly like I had a mental illness. I was quite sure if I continued to question his reasoning he would have shouted as if I was deaf.
I have heard that they change owners very frequently so maybe it’s in the midst of an owner change… I don’t know, but it seems this diagnostic thing is a scam and anyway they find problems that really aren’t there.
(did I mention they said that for the first car the AC needs to be fixed? Well — that car doesn’t even have an AC unit — part of me wanted to ask how much it would cost to fix)
In any event it is time to move on to another mechanic. It will cost $ 35 for another inspection … but that’s cheaper than paying for diagnostics …

CROOKS!!! Stay away from this place, as they will find things wrong with your car only to rip you off and overcharge you! Would never get back to that place.

These are the people to see. EXTREMELY VET FRIENDLY!
Jaime and Joe were outstanding representatives of their company, they were courteous and professional AND FAST!
Places that made a big deal over the fact I drive an older vehicle and assured me it would fail without even looking at it or that insisted on a set appointment time be warned.
THESE ARE MY GUYS NOW!

I brought my 2011 Ford Fusion to Certified after bringing it to another shop in town. Certified was able to find the problem that the other shop could not and fix it for a fraction of what I had in my budget for the repair. The staff was friendly and the waiting area was as clean as a doctors office rather than a mechanics waiting room. I have co-​workers that swear by this shop and now that I have given them a shot I can tell why– Honesty Integrity and Fair Pricing :) Thank you Certified!

Crooks. Went in for my state inspection and they told me my struts were leaking all over and my sway links were broken and that It’d be $ 700 to fix it and get it installed. When I asked the owner Jaime to show me and he refused and got very rude with me. I asked him why he couldn’t show me and he said «I am too busy» I looked around there were no other customers and only one car in the garages and about 4 mechanics standing around doing nothing. So I took it to the dealership to get it inspected and it passed with flying colors. Also when i got in my car to go to work my radio and clock were no longer working and the owner Jaime refused to fix it and accused me of lying and refused to fix it. Should be called «certified automotive CROOKS» Can’t believe after not only lying to me about my car to get money out of me he refused to fix a problem he caused. I wouldn’t go there if it was the only mechanic left in the world. Horrible customer service and only trying to scam you out of your money.

I love certified automotive solutions is the best. The mechanics are great because they only fix what needs to be and they tell you what can wait for a while. The owner Jaime Dovale is the greatest and I recommend anybody to go here. ‘Thumbs Up”
I’ve been to a few mechanics but I found CAS and I stayed put after that.

Jaime and his staff at certified automotive solutions are top notch! They are professional, honest and a pleasure to deal with. We own four vehicles and he has serviced them all, being brutally honest with us when our 18 year old Volvo breathed its last breath — even going so far as to recommend a replacement vehicle that we absolutely love. I will continue to take my cars to CAS and am completely comfortable recommending you do, as well.
Gordon and Karen Burnett