Budget Rent A Car

Worst Car Rental Service I have ever seen. Please never rent a car from this store.
Once I rent a car for a day. I returned the car. After couple days they charged me saying that &118.94 extra.
I called them immediately asking why have you charged me. They said it’s because of the miles I have used. I was shocked. Then they told me saying, they charge a car if they travel more than 100 Miles/​day.
By that way they charge extra.
They did not even tell me when I was renting the car or was not mentioned while I was returning the car. But instead they blame me saying that you have to read all the terms in the bill.
This made me cost a day charge for a car of $ 154.94.
Thank you!
Please don’t rent any cars!

DO NOT BOOK HERE
We booked a car here with unlimited miles and was quoted $ 157. When we went in the guy would not even go over the contact with us. Handed us the key, said we had to buy the insurance and would discount it from $ 68 to $ 17 as a sale.
We told him we were driving to Illinois and that we did not want to put the miles on our car. The guy said he understood, handed us the keys and wanted us out.
Before we left we noticed there was damage to the car (he never reviewed the car for damage. Said the insurance covered anything that would happen). We wanted to make sure it was noted that it was pre existing on the vehicle.
The guy inside had locked the door and would not come talk to us. We ended up having to live.
Upon dipping the car off the person laughed that we had put a little under 2,000 miles. We said yeah. We went to Illinois and the other gentlemen Knew. She laughed again saying it is .50cents a mile AND tax on each mile.
We told her we booked with unlimited miles. Laughed again. Do you have a contact stating that? We told her no. The guy did not give us one. And when we went back he locked the door and would not answer it.
Our original quote of $ 157 got hit with a $ 1,299.97 charge that they would not go over with us. They already charged my card and said we could talk to the GM.
Went in today. The «general manager» is the man who originally lied to us about the insurance. When we asked why he did not go over anything or locked the door when we tried to go back. He had no answers for us. He did not feel it was necessary to go over the contract or for us to have it. As far as the insurance going, we better have it recorded that he said that or we have to pay it.
We will be contacting budget customer service and the BBB.
Stay away.

If I could rate it lower I would. Budget failed to honor our reservation. The local manager was rude and condescending. He spent more time explaining why it was our fault than helping. He blamed everyone else and never once took responsibility. Like other poor reviews, he dumped he blame on «corporate» and even berated me for calling customer service. This is the worst customer experience of my life. Go ANYWHERE else. The manager Michael single-​handedly turned us off as customers forever.

Beyond useless! We had a flat tire and Budget corporate directed us to the Nashau location to get the vehicle exchanged. (Long drives on an emergency spare is obviously not acceptable). Mike from the Nashau branch was hostile from the moment I walked in, telling me he «owns all his cars and doesn’t answer to Budget corporate» and that he was 100% not going to help, despite Budget corporate telling him he had to. In addition he seemed to think that putting hundreds of miles at highway speed on an emergency spare was somehow safe/​acceptable.
When I spoke with the Logan Airport Budget manager he told me that he has had nothing but grief and hassle from the Nashau branch.

Never ever rent for this place. I had booked a mini van because had come visiting and needed a van to transport them around.
When I went to pick up the only thing they had was a small suv and they expected me to fit 7 passengers in a small suv.
They had given away my van as soon as they got a better rate and kept on laying about it.
Absolutely do not use them they are bunch of tugs and the staff is absolutely horrible .
Wish there was an option for negative ratings

Fraudulent, dishonorable, sluggish operation. Renter beware! Manager Michael Ferris operates in shades of grey. Have had to file claims with my bank because of his padding the bill, charges made to wrong credit card, and overall duck-​and-​cover approach to business. No real capability here. This is not a problem-​solver with any real leadership. He is a dime-​a-​dozen, nervous guy with a short fuse. Rent from any other business but this one.

Truly exceptional service.
I have had to rent several cars and trucks over the past few months due to moving and a car accident. The staff was always very pleasant, extremely helpful and honest. They thoroughly went over paperwork and didn’t pressure me to take insurance. Though I took it anyway.
I rented 4 large moving trucks and every time they were very clean and much less expensive than U-​Haul. I also rented a van, a Ford Focus, Chrysler 200c and a Hyandai. All were clean and with a full tank of gas.
I highly recommend Budget and this location in general.

I am giving a two star for the two managers who had reached out. I thank the both of you, Mike Ferris and Larry P. I am sorry to break your hearts but that was what happened. I am sorry some of your employees had shamed your esteemed establishment. I have sent Mike my name so you guys can look into the case.
American Express had also sided with me on the case and refunded me. So i don’t know what to tell you.
Have a good one.

Went in on a Sunday a few weeks ago and came 10 minutes early and the woman running the store that morning came in one minute before the store opened. It then took her ten minutes to get her computer running. Then I was told that they did not have the van I booked, she doubled checked and said that she did have one. The computer did not print out a standard receipt so she had to write one by hand and at this point I was 25 minutes behind schedule to pick people up for a business trip. She did not explain all of the charges and fees. Pay the extra money and go to enterprise

Horrible horrible customer service. After calling serval times and getting the «run around» Mike the manager was so incredibly rude and trashy with us. He charged me for an extra day b/​c he said he needed more proof that we dropped the car off when we did. He went as far as insisting we email him a copy of our phone records. Then after we did provide him with a copy of our phone records he said I could have made those calls from home. Right after emailing him phone records PROVING I was in Nashua, NH at the time, not Rhode Island! And proving I was on the phone with budget corporate for 6 min because the Nashua location was not picking up at all. He then accused me of hanging up on him several times which literally never happened! I researched more reviews on this location and there are SEVERAL other horrible reviews especially on this Mike. Two of them on «RIP OFF REPORT» alone, about to be a third! Red flags everywhere. He has a long trail of terrible reviews all over the internet. Wish I researched this location better before renting. They are not part of the corporate company so after you’ve been over charged, ignored and then treated terribly… The national budget rental company can NOT help you. I repeatedly ask to speak with someone else and was told that I could not. I’ve been in customer service for 15 years, I would never dream of being so rude or making false accusations against the customer. This guy should not be aloud to treat people this way. This is a shady little place I would not advise renting a car from them, the price might look cheaper at first but not when they are done overcharging you it won’t be.

Do not expect budget to honor your reservation. They didn’t honor mine.
I reserved a vehicle to use for vacation to VT a week in advance, but when I went to pick it up they didn’t have a rental for me. When I asked the salesman at the counter, They didn’t have any other location that could help me get my reservation.
Don’t make the same mistake I did. Don’t trust budget, unless you want a stressful vacation.

I always use Budget and reserve online usually from the airport and have no problems. Well I told them I was using my Insurance to cover the rental yet they tell me I initialed there insurance here and nashua and over charged me over triple the amount i normally pay and was rated. These guys here in Nashua are shady read everything before you take your car and dont trust anything they say… Recommend just getting the vehicle from the airport and paying the extra fee instead of getting screwed

Well, it was an ok experience for the most part. I was slightly pissed off that they did not drive me back after I returned the car. Because they sure did pick me up, but they did not make a fuss at some of the paint which has come off the car as someone might have been pulling out. I never noticed it — maybe because I stayed at a hotel. But all in all considering enterprise has the best experience this was not bad. They just need to be more polite to the customer.

Hmmm. My experience was different from that of the previous reviewer… mine was pretty good. I made my reservations online about 3 weeks before, for a high occupancy vehicle required, unfortunately, during a period of time when vans were in great demand — and in most cases, in very short supply. I really didn’t think I’d find one anywhere near NH, but, to my surprise, this particular Budget location came up with just what I needed. Vehicle was pretty clean and roomy, while the service was friendly and quick. Even when we needed some special last-​minute consideration about dropping off the van, they were quite accommodating and understanding of our circumstances.
I could see awarding a fifth star soon, based on my first experience rental with them. I guarantee it won’t be my last.