Capriotti Salon Experience

Scheduled an appointment with Gina because I wanted my haircut and blown out for a Christmas party. The person who signed me up for my apt said that Gina would be there for my apt on the phone. Next thing I know they are calling me the day before my apt and they tell me Gina is never in on the day I requested (Wednesday’s) and that I’ll be with a different stylist. I was frustrated but said that I would still like the apt (having no choice with the party that night and them telling me last minute). Turns out the stylist they gave me instead was $ 20 more for a cut and he did a terrible job. He hardly cut anything when I said I wanted 4 inches cut off and blew my hair out really crappy. I felt rushed and unimportant the entire time. He never even asked if I liked my hair when he was finished. Why did I pay $ 85 for poor service, to go home looking like I never got a haircut in the first place and to straighten my hair myself for the p? Not going back here.

Capriotti Salon is pretty & clean. Staff is super friendly.
I got a Great cut & perfect color, thank you Rhonda.
I would definitely recommend and I plan to return.

LOVE! I went there for the first time today and I absolutely love my hair! Colleen was my stylist and she was great! I’m a big fan of natural highlights (I hate chunky streaks) and she did an amazing job. It was my first time at a new place in about 13 years and I am SO happy I tried this salon. Colleen was easy to talk to and very polite and professional. Thanks girl!

Had my first appointment with Mark last Thursday (9.4.15) and he gave me the best haircut ever. Super pleasant and very professional. I liked the whole experience from shampoo with Kenyetta to the cut and blow dry, they are great at what they do. I wish the salon took cards, that’s the only reason they didn’t get 5 stars.

I just got my haircut and colored at Capriotti’s and I loved it! It is such a beautiful and relaxing salon and everyone there is so accommodating and friendly! Tracy is super nice and her staff is great! They really take their time in making sure you’re well taken cared of– from the initial consult to the hair wash (the head massage was heavenly!) to the cut and color. I would recommend this salon to everybody! Will be back again!

I don’t even do online reviews, but I’m making an exception exclusively for Gina at Capriotti. I travel internationally for work and I had a bleaching disaster in Greece that left me with a good foot or more of lifeless nasty straw for hair. It was breaking off so much I was afraid to even brush it. I needed to cut a lot of my hair off. I decided to go to Capriotti since I live a 10 minute walk away, and I chose Gina because of her Vidal Sassoon training (listed in her bio on their site). I saw Gina first in October, and she was great. She gave me a really stylish collar-​bone length cut and advised me on how to care for my damaged hair until it was ready for corrective color. I was impressed enough to decide that I wanted to come see her again for color.
This cut kept me going until just this week in January, when I had enough regrowth to justify color. I decided to go darker, to my natural color and just a little richer. Gina found the perfect color and product — a red fill and brunette glaze that not only fixed my color, but it completely transformed the texture of my hair. I can brush it! I can style it!
My hair honestly looks amazing, which is more than I had ever thought was possible or hoped for. Gina did an utterly fantastic job. She’s also got a good sense of humor and she’s great at explaining what she’s doing for your hair and why. I’m excited to continue to see her. Everyone else at the salon is friendly and professional and the prices are very reasonable. I couldn’t be more pleased.

Liz is the best! I’ve known her for years and she’s an awesome person as well as an awesome stylist!

I am kind of surprised that a salon as good as Capriotti has remained such a well kept secret. There are so many things that I like about this place, I don’t even know where to start!
I guess I will write about what appealed to me at first, which is how nice and relaxing it is inside. One thing about hair salons that I don’t like is how busy, stressful, and chaotic they can be. People are running around like crazy, rushing to get in and out of there, and the loud noise of hair dryers is blasting everywhere. This is not true for Capriotti!!! As soon as you walk in you immediately feel at ease. The colors on the wall and the décor everywhere almost makes you feel like you are on vacation, albeit it a short one. It’s warm, inviting, peaceful, and even a little romantic.
And for all of that, you might think that the staff would be really stuck up, pretentious and exclusive? Then you’d be wrong. The staff at Capriotti is the ultimate balance of professional and friendly. They know when to talk business, when to talk socially, and when to just let you read your magazine. They are always relaxed, genuine, easy-​going, AND also extremely talented, skilled, and knowledgeable. They have truly perfected this to an art.
And because there is a very low turnover rate there, you can really establish a long term relationship with your stylist, and get what you really want, which is consistent results. Unlike may other salons, the staff here does really listen and tries to give you what you are asking for. Yes sometimes they have an ego about their work and might try something on you, or convince you otherwise, but odds are they are right about what they are saying and you should listen.
Don’t be fooled by the location, just because they are in the small town of Narberth, the talent here is easily as good as anything in downtown Philly, and perhaps even NYC.
Pros
–very talented staff, with tremendous knowledge and skill, as well as friendly, genuine and warm
–very relaxing, intimate, beautiful environment
–convenient location and right next to the Narberth train station
–offers great products like Redken, Pureology and Moroccan Oil
–reasonably priced for the quality you get
Cons
–a couple times I didn’t get what I wanted but when I went back they always fixed it and eventually I realized that they were right and I made better decisions with my hair, so ultimately not a con really

Let me start off by saying that this is not my normal salon. I have been religiously going to someone in Jenkintown for years who now has a successful wedding business so she is not always available on the weekends, especially during high wedding season. I decided that I would give Capriotti a try since it is so close and I had friends visiting from out of town so I did not want to drag them a half an hour away to get all of our hair done when there was a salon around the corner that could probably blow dry/​curl decently.
I called them about a week and a half in advance to make some appointments. It was an easy process and they got us in. I told the receptionist that I wanted a blow dry and for the hair stylist to curl my hair and asked what their pricing was. She told me that a blow dry and style is $ 35. OH GREAT! How cheap?! I was excited to hear this, thinking that if they did a great job, I would continue going there to get my hair done for events.
Once we got there, everything was great. The shampoo included a fantastic head massage. I could have sat in that chair for an hour! Sarah was my stylist and she did an awesome job — especially while I was trying to sort out venue issues that we were having for that night due to the weather. She did exactly what I asked her to and my hair stayed in great loose curls the entire night (4:00 pm through 2:00 am).
As we were paying, the receptionist told us that it was $ 45 each. Okay — sure, I did think $ 35 was out-​of-​the-​usual cheap when she told me over the phone, but I absolutely told her that I was getting my hair curled so she should have informed me that there was a $ 10 charge for this. The extra money wasn’t a big deal. When I get mine done at my salon it is usually $ 50, so even the $ 45 is still cheaper. My problem was that when my friend (who had her hair blow dried and straightened with the flat iron) was also charged $ 45 and asking about it, she receptionist told her that it was a «high-​end main line salon» with complete attitude so that is what you should expect. I explained that when I called, I did say I was going to have a blow dry AND curl and was still not informed of this and she went on to tell me that I talked to her and I should have expected that. I was appalled at the attitude that came from the receptionist.
My stylist Sarah was great, and it was less expensive than my salon. Up to that point, I was happy and thinking about how I would DEFINITELY go back there to have my hair done for an event but after the way the receptionist treated us, I will probably just make the trek to my normal salon, or just find another place around Narberth that will not treat their customers in that manner. Very disappointing.

Diane gives really nice kids haircuts. She’s great with children. It is $ 26 a pop, but I decided it was worth it to establish a good style. When it is just a maintenance cut, I’ll go cheaper. She’s very talented and keeps the kids calm and having fun.

I went here because I did not feel like driving to the place that I normally get my hair cut. But I came here and they scheduled me right away. I got a decent cut at a decent price. I generally do not remain faithful to people who cut my hair — but I would go back again.
They were — efficient, professional, and prompt.

Liz is great. Quick, efficient, and intuitive. I have thick, heavy hair which many hair stylists don’t know how to handle. She thinned it out and added dimension, and I couldn’t have been happier!
The salon itself is laid back and unpretentious.

I was told by a friend that this was a good place so I decided to walk on at about 3:50 on a saturday afternoon… no one greeted me. I walked up to the counter and was ignored by front desk attendant and a hair stylist who were engaged in a personal conversation. When the attendant finally looked at me (but didnt say anything it was weird) I told her I wanted a haircut then she says, «sorry we are closed.» Then why didn;t you say anything while I was standing there like an idiot? That one insipid case of bad customer service will keep me from going back. If I wanted treatment like that I would go to supercuts where at 15 a pop Id expect it.

I’m so fussy about my fluffy red hair.
I’m not saying I can do anything with it, I’m just saying I try really hard and do care.
Kevin at Capriotti cares too. He’s incredibly fabulous and he shares this trait with my hair when he styles it.
This 6’7″ grown man also cut my son’s hair and could not have been a better sport about it. My son’s favorite things do not include haircuts. He’s not exactly easy about it. Except for Kevin.
That little redheaded boy sat so still for Kevin. I’ve never seen anything like that. Kevin talked to him and cut. He asked him questions about cars, trains, Speedracer and kept cutting. I had tears in my eyes. And it was a great little boy cut too.
I’ve used three stylists there officially and had two fill in. They are laid back but give you enough salon treatment so you feel some fuss. One can get skin «stuff’ done, waxing, nails, too. If you’re getting married, they will come in at 6 am on a Sunday and make the bride, her mother, the bridal party and even a pet dog beautiful for the big day. I was there once when the bride’s bitches kept coming in to drop off champagne for the following day when the salon was working just on them.
How fabulous is that?