The Ritz-Carlton Golf Resort, Naples

Stayed over Memorial Day weekend to tend to local business. Hotel was typical of a Ritz Carlton property, great staff and the wonderful bedding I’d come to expect. Didn’t rate it better because I expected a resort to offer more in the way of public amenities; the food offerings were very limited and the spa wasn’t much more than a room inside the gym with limited hours. Our issue was a simpler one — sleep. The walls are paper thin in the rooms. On a Sunday morning, we were awoken by wake up calls in the next room and the occupant’s cell phone alarm at 6:30 in the morning, as though these things were occurring in our room. This was followed by room service; I swear we could hear them cut every morsel of food. Not the occupant’s fault. That evening, the occupants of that room and their children were apparently not yet ready to go to bed after 10 p.m. Again, not their fault; they weren’t purposely loud. It was as though the family were in our room. The front desk sent us a plate of cookies and a sweet note, which was much appreciated, but a reaccomodation would have been more appropriate. I have yet to find a cookie recipe that can take the place of a good night’s sleep!

Service is at par with RC brand. You are greeted with a glass of mimosa and they have a great kids area with daily activities scheduled. The grounds were very well kept. You can drive to the Beach Resort and valet free for dinner or beach access. All rooms have good views.

This was my first stay here in Naples, though not my first with The Ritz. Overall I was happy with the two properties and the level of service provided. The one downfall in my stay was the food. I would typically eat off property for dinner, and i do not eat lunch too often. Breakfast was my main meal eaten at the hotel everyday. I was disappointed in the food at Lemonia every day. The service was substandard as was the food being served. I gave up on hot coffee after two days. I gave up on edible food after three days. For my last two days I ended up having to go with a bagel.
This restaurant needs to be brought up to par for a establishment of this level. My lunches at the pool a couple of the days were great, just what I was expecting for that situation. My room service came incorrectly, but was fixed promptly. Turndown service was offered each night, though I don’t use it. Everyone from the Valets to the Housekeepers and Pool Attendants only needed to ask my name once and used it the rest of my stay, and this was also at the beach resort where there are so many people. I would come back, i mentioned my issues to the front desk on my checkout and they most certainly made it better by taking the breakfasts off the bill. Breakfast is a difficult meal period to keep guests happy, but a bit more attention to detail from both front and back of house would avoid issues like I had in the future.

First off this is not a discount resort. However if you want to take a true luxury vacation and play on superb golf courses, have great local beach access, tremendous service staff, and be treated with great care this is the place to go. The service was tremendous. We had a wonderful time and played golf each day. A quick shuttle ride to the beach resort in the afternoon, drinks at sunset at the beach. All the amenities were wonderful. The food was excellent we had breakfasts before golf in the morning. and had lunch on the patio, great quality food and a lovely setting. This was a great respite from winter and a great place for me and my wife.

While the property is very pretty, nice abundant landscaping with courteous staff and clean rooms, whatever you do don’t even try to eat on property unless you absolutely have no choice. The salads are pretty sad with grilled chicken that tasted «off.» Coldish grease soaked fries served with burgers. Parmesan on Caesar salad that was as hard as the rind! Hard strawberries in the AM, limp lettuce at night, it was all just a culinary disaster. Lemonia Italian was better but does not meet 5 star dining expectations. Stay here, just don’t eat here. Bar Staff was friendly.

Great for families! The service and attention to guests’ needs is impeccable. We stayed here for 5 days while visiting family. We have stayed at other RC hotels and this location, along with the beach resort, were by far our favorite. Our children were treated like little royalty, which was not our expectation! Our son lost a little stuffed animal while we were there and the staff went way above and beyond to make him feel better. The food at both locations is very good– don’t miss the sunset at Gumbo Limbo. Beautiful, clean beach and pools. Kids game room and play space rivaled kids clubs at all-​inclusive resorts. But, again, the service is what stood out, especially Maranda at Gumbo Limbo, Felicia at RC Golf, Jen at RC Beach, and Corinne. Thank you RC, for another great family vacation!

It’s tough to beat the Ritz. Their attention to detail is to be admired. The staff goes out of their way to make you feel comfortable and welcome. Their culinary offerings are second to none but as can be expected a bit expensive. If traveling with children, this resort offers some terrific activities. Multiple playgrounds, sporting field for football, soccer, and golf, Game room featuring numerous gaming consoles as well as arts and crafts run by their attentive staff. Want your furry friend to sit in the lap of luxury? The Ritz provides food and water bowls as well as a bed for your fluffy best friend. Well done Ritz Carlton. We look forward to our return visit.

Excellent service. From top to bottom. Came here for my kids birthday. Only a 2 hour drive from Miami. I have been to many resorts over my life but the Ritz service tops it off. Just s perfect blend of perfection in customer service and surroundings. From the valet to the front desk and all of the staff. More companies should take classes from Ritz university. The old saying you get what you pay for still stands in this world.

Absolutely beautiful property with five star service! All of the ladies and gentleman of the Ritz were accommodating and respectful. Thank you, as always, for a wonderful work trip. Fernando, one of the servers, was an absolute joy to speak with. Very excited to come back and visit again. Also, get the homemade chips and guacamole if you’re hanging by the pool! It was so good!

This property is not up to Ritz standards. The service is outstanding. However the rooms are not. They are dated and equal to a Hilton or Hyatt room. Also the walls are thing. Soundproofing is lacking. Unacceptable for a Ritz Carlton price tag.
I care about the service and the quality of the rooms. The pool, the grounds, the activities are not my thing so my review is based on only the rooms and the service. They get 5 stars for the service but 1 – 2 stars for the room.

I had an amazing time at this resort. I only went for a weekend and would love to go back. The service was wonderful. They really treat you like royalty. The room was very spacious and clean. The resort is beautiful and the entire staff was very nice.

My heart is full of love after this weekend. I took my husband to the Ritz for our 26^th anniversary. When we checked in my husband (Phil) had to sit down because he wasn’t feeling so well. At the check in counter, I asked if the hotel set up tables on the beach for dinner, but the hotel said unfortunately, they only do this for formal receptions/​parties. They did say they would get us a table in the corner of their restaurant which faced the beach. When we showed up, we couldn’t believe our eyes. They escorted us to a private beach house next to the restaurant and the entire room was filled with candles and flowers. We started crying, and they did too. It was magical. The people that work at this resort treat you like family. Phil and I will never forget how special they made our anniversary. Thanks to Maria and Chelsea for their kindness.

My then fiancé stayed here on Friday the 10^th and I got to join her the night of the wedding on the 11^th. Now we have a family member working there so we got a little discount so I surely thought because of that and having someone we know work there they would just sort of brush us off. Not the case! The morning of the wedding I dropped my car off to valet forgetting my tux pants in the car. I realize and freak out calling them to make sure they were in the car I told em I could have someone come get them and the valet cut me off and said «no let me find a driver and call you back». Not even 2mins later he calls back and says hang tight someone will be there soon! No doubt 10mins later my pants arrive. They went so far above and beyond its ridiculous. We stayed in a suite and first off the room was amazing! Great view of the pool with two balconies but more then anything we get back from the wedding walk into the bedroom and on the floor is Rose petals spelled out I Love You and on the bed two towels made into swans with rose petals on the bed. It was absolutely beautiful and they went so far above and beyond what we ever expected. Now I see why the ritz is so highly coveted. It is worth every penny regardless of with or without a discount! ⁵⁄₅ they are amazing!!!

I stayed at the Ritz Carlton Golf Resort in Naples, FL during Memorial Day’s Weekend.
We found out we got a complimentary room upgrade when we arrived, a very good start! We also got two glasses of champaign after check-​in, that makes me happy.
The room was good size. There was a stain on the marble floor in the bathroom, I just let the hotel staff know, I didn’t mind as long as I didn’t get charged for it (which i didn’t). One of the sinks made a funny sound when draining, I told the hotel staff about it, it was not fixed, but it didn’t bother me that much.
We used the shuttle to go to the beach at the other Ritz Carlton by the beach front. My room package came with chairs & umbrella rental, I had an excellent time at the beach. It’s a private beach owned by the Ritz Carlton. There were no crazy loud college students. There were some young children, they were all well behaved. I wanted to order a drink, the drink girl gave me the menu but never came back, so I never got one. Oh well, the drinks were pricey.
I did not use the pools at the beach resort, one of the pools were closed due to a little kid accidentally dropped a snicker doodle (not the edible kind if you know what I mean) in the pool. The beach resort is fill with kids running around. I liked the golf resort better, less kids. I did use the pool at the golf resort. There was a group of very obnoxious adults there bragging about how much they spent on their sunglasses, and being rude to the pool staff, luckily they left, because I really didn’t give a sh*t how they spent $ 300 on their sunglasses. If you are really rich, you wouldn’t have to brag.
We ordered food by the pool, it was good. I ordered a drink, the pineapple on the drink fell off and I was really sad :(the pool staff noticed and gave me more pineapple. Yay!
We also ate at the hotel restaurant, Lemonia. It was ok, the seafood in my seafood pasta was kind of dry. The orange crème brûlée was very good, and it was large enough for two people. The tea selection was only ok. Cappuccino was good.
We also had the breakfast buffet at the hotel. It was excellent. Omelet station was superb, with a lot of topping to choose from.
We also had a snack at the hotel bar, it was ok.
Be sure to check your bill at the end of your stay, as I was billed an incorrect amount. The front desk staff fixed it after I brought it to their attention.
I did have one issue with the hotel. The hotel staff must have put my email address on someone else’s account, I got a copy of someone else’s bill in my email. This made me concern because I have this other lady’s personal info. I am concerned that my info might got sent to her or someone else.
If I was in Naples again, i would consider this hotel again.

Hotel and staff was very nice! Room was a standard room, furniture nothing special but nice bathroom and tub! Surprisingly, the hotel does not carry or provide bubble bath yet most rooms have tubs! If you like golf or the golf resort experience… this would be for you! I was happy that they did not charge me to valet as some resorts are crazy with all the fees! Bed was comfy, pillows were very soft but walls did seem a bit thin! Pool food and pool staff were good and the area where the hotel is located is very nice!

For years I’ve been a rewards member but never used my points. Well on Father’s Day, I decided to use a whopping 40 000 points for a one night stay with my family as a special Father’s Day surprise to my husband. Our adoption became final 7 months ago so it’s his first official Father’s Day. When I booked my reservation, I was asked if I was staying for a special occasion so this was notated on my reservation. Upon check in, Lisa was so great! She gave us a room with a nice view and they delivered a sweet gift. A plate of chocolates and a card acknowledging this occasion. I couldn’t be more pleased because my goal was to make it a special day and the Ritz Carlton did their part in helping me to achieve this task. I am so happy and so impressed with them. We went down to the pool and had a tasty lunch but before we left the room, we requested a crib which was delivered with cute blankets, a few toys, and a Johnson’s and Johnson’s set of shampoo, lotion, and baby bath. Our room was cozy and quiet with a comfortable bed. I wish we could have stayed more than one night. Our stay was wonderful! Thank you!

My first visit to this location was on behalf of Omega. I was invited to stay at the Ritz and watch Greg Norman play golf for the weekend.
Arrival
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Upon arriving at the resort we were promptly greeted and valet took our car. Note: we arrived at about 1:00 AM in the morning — I am sure the experience would have been the same regardless.
Room
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Our room had a view of the entrance to the resort. The rooms were clean. I applaud them for having items to shine your shoes. The bathroom is HUGE. There is his and hers sinks.
Check-​Out
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Checkout was just as pleasant as checking in. We did have to wait a little for our car from the valet — but this was to be expected with a lot of guests leaving at the same time.
Final
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This hotel is nice — we were sitting at the back over looking the golf course and the staff checks on you every now and then to see if you would like something but not to the point where it is annoying.

I stayed for a conference and was extremely impressed. The property is absolutely beautiful. The staff is friendly too.

A tale of two cities… err sections of the hotel.
The lobby and entrance are just stellar. Absolutely beautiful. Great service at the door, great service at the front desk. Top notch, 5 star category.
Then… there’s the actual hotel… a small room isn’t the worst thing in the world, then couple that with 4-​star average furniture… still not so bad… until you hear the neighbors and the neighbor’s neighbors! The walls were insanely thin here! Terrible construction.
Our balcony overlooked the parking lot… fine… but was mostly covered with leaves…
So overall, not a bad place by any means, but not a great Ritz experience either. I’d look elsewhere for 5-​star hotels in the area unless the price is significantly less.

Had a really lovely weekend for my close to home «stay-​cation.»
The service is impeccable, and the grounds are meticulous.
Disappointed in the poolside café. The food was simply mediocre, and highly overpriced.
The room was nicely sized, and the bed was extremely comfortable with the down comforters, pillows, and high thread count sheets.
Will definitely recommend this property to friends and family who visit Naples.