S.C.H. Painting

I signed a contract in May 2011 with SCH Painters to paint my residence (exterior). A deposit ($ 2250) was provided as required per the estimate. I was quoted a start date of 4 – 6 weeks. As of 13 Oct 2011, the home has not been painted nor any work done to this end. I have inquired (email, voice mail) on at least eight occasions when this work would begin and my messages have been mostly ignored. I have been provided with four separate misleading/​false start dates by Mr. Scott Hurd or his associate (Kim). The latest estimate from Mr. Hurd was received the week of 03 Oct 2011 when he informed me that he would begin no later than 08 – 09 October 2011. As of 10 Oct, the work has not been initiated and I informed SCH Painters that unless they could begin by 12 Oct I wanted a full and immediate refund of my deposit. A certified letter was also sent to their business address formally affirming this request. No refund or acknowledgment has been received as of 14 Oct 2011. Their lack of responsiveness is unprofessional and poor business etiquette.
A complaint was filed with the MA state attorney general and they too were unable to solicit a response from Mr. Hurd. Likewise, a call from my attorney was never returned. I eventually contacted the local police department and they called SCH Painters to investigate the complaint and the money refunded.
The company has an ‘F’ rating from the BBB and had similar problems with other clients.

Previous customers have also voiced similar complaints on Citysearch:
For prospective customer — do your homework and and contact references. Check to see if the vendor is licensed or registered with the state /​city.
SCH Painting /​SCH Painters