Zano Salon & Day Spa

Erin did a fabulous job on my brows. I don’t know if it’s worth the $ 24 each time though. Maybe just special occasions.

You MUST go and see Erin for your eyebrows. She has a wonderful personality and is an artist when it comes to shaping eyebrows. For the longest time I was wanting a thinner more defined shape and she was able to execute that in less than ten minutes. I am floored!

I went to this location about two years ago and swore I wouldn’t go back. My appt was for 7:30, I have medium length hair and figured maybe an hour tops and I would be done. No, the salon closes at 10pm and I was just finishing up. After hearing my stylists entire life story, after she blow dryed the crap out of my hair, I pointed out to her that the right side was extremely longer than the right. She argued with me and I literally pulled both sides and showed her. She again had some excuse that it was the way it was dryed. I noticed my whole cut was done with just the tip of her scissors which I thought was strange. I don’t cut hair but usually they do that at he end like a texturizing technique (I’ve been told). She was so pissed she chopped the crap out of that side and I didn’t realize it until I got home and checked it out myself. After sitting in the chair for two and a half hours I was so done. I literally had a one sided mullet. That was two years ago. I decided to give them another shot since I just needed a TRIM and was shopping at the jewel next door. I popped in and asked if there was an available stylist and almost shit myself when the same girl walked out! I swear on my life she gave me the same exact cut! Same cutting with just the tips. She even tried to tell me she has such a customer base that one of her customers flies in from Florida– she must be blind poor thing. I should of learned the first time. I can NOT believe she gave me the same one sided mullet. It blows my mind that she’s still there and again, I asked for a trim, took an hour and she just talked and talks about her and her boyfriend and how she’s been sick and blah blah. I think she gets so wrapped up in her conversations, she doesn’t realize until it’s too late that she’s cut the shit out of the persons hair.

They don’t do real blow outs here. I was shocked that for a $ 72 haircut they didn’t even blow out my hair. I noticed they didn’t do it to other clients either. They dry the hair from the top, so much of my hair was ripped out by the brush when doing that because it makes the hair frizzy. They flat iron all the hair to make it look nice. I blow dry and flat iron my hair much better. The next day I had to redo it. Not to mention, even though I had 3 – 4 inches cut off, no layers, now I already have a ton of split ends. I don’t think they sharpen their scissors appropriately. My hair is usually very silky after I blow dry and straighten it. After I left here, it was frizzy and felt coarse. I can get the same quality or better at a super cuts.

I’ve been going here for years. Everyone is so nice. Deo gives awesome haircuts. He is very creative. I really appreciate the fact that he doesn’t try to sell me stuff I don’t need. Julie is great too. Lauren is the best for color.

I have been getting my hair cut and colored there for 4 years. I went in to get highlights done today and Rachel told me she didn’t have enough time to do them so she’d do a single color. I said that was fine as long as it wasn’t obvious where my old highlights started. After she colored my hair, she didn’t have enough time to wash it so I waited an extra half hour to get it washed. Then they said a different person would blow dry it. I waited 20 minutes and finally someone blow dried it but she said she’d charge me extra if I wanted her to blow dry it straight. The passed few times I’ve gotten my hair colored there they always blow dried it straight for free. She then blow dried it in a way that made it frizzy. I then told her to stop and left. Worst service I have ever experienced.

I previously gave a poor review because of customer service. That has definitely improved. I still go there for my cut and color and actually just had one of my best colors and blow drys I can remember. It was a little pricey to get a style done for a wedding I went to because I wanted my hair up (minimum $ 100 if they put a bobby pin in your hair) but overall I like the service I receiving. I have changed to go to the Downtown Naperville location and I have been very happy.

I have been coming to this salon and Zano’s in general for almost twenty years. I live in California now and still make an appointment everytime I am back in Naperville for a visit. That is until now. I had my hair dyed and the girl just put the dye in with no regard for neatness and then left my chemical soaked hair to lay around my face and neck. The next day my neck, ears and face were covered with burns and a rash. After going back in to the salon to show them all they said was to buy hydrocortisone cream. No refund, no gift card for inconvenience, nothing!!! Please tell your stylist to get your hair off your neck so a similar situation doesn’t happen to you!

Decent service. They were running behind ½ hr. Also too bad that some of the employees get snippy with each other on front of their clients. It’s suppose to be relaxing. I don’t want to hear this.

I’ve been getting my hair cut here for years. I first started going to their «school» in Wheaton because it was cheaper. When they closed I was able to keep going to my same stylist at the Ogden location. When she left, she referred me to Andrea, who I have been seeing for the past four years or so. I’ve also gotten waxes done here by Jaclyn, who is very friendly, although I’m not sure if she’s there anymore.

I was sad to hear that the Downers Grove closed, but I was ecstatic to find CHRISTOPHER at the Ogden Ave location! Christopher is the most amazing stylist that I have ever been to! He knows exactly what to do to make my hair beautiful with the amazing precise layers I love. I get so many compliments on my hair now and it’s all thanks to Christopher! It’s definitely worth the trip out to Naperville. I actually like the salon space better over there, and Courtney gives an amazing facial as well.

Awww I’m a little sad that there are some bad reviews here. I have been coming for a few years now and have tried many services (hair color, hair cut, massage, waxing). I can honestly say that my hair colorist and waxer are amazing. Elisa has been highlighting my hair for years and I could never imagine seeing anyone else. She is a perfectionist and really gets how to get the perfectly sun kissed blond hair streaks on my dark brunette hair. Ive had my hair styled by other professionals for a number of recent weddings I have been in and I have received many compliments on how great my highlights are and that the colorist who does them clearly knows her stuff. Well she does and is absolutely great! I normally hate the chit chat with stylist but Elisa is different, she is so nice and genuine its like going to hang out with a long lost friend. My other favorite person is my esthetician Erin. She has the all important skill of being FAST and getting the job done. And she is so nice and bubbly it really (almost) makes you completely forget the pain. She has also been taking care of my husbands eyebrows for some time (sorry Honey, blew your cover of being a little metro) and even HE likes going to the salon to see her because she is just so nice and easy going. If it were just these two at the salon, 5 stars all the way, but I have to deduct one star since I haven’t had any other memorable services there. Still haven’t found someone I like to cut my hair there (and Ive tried a bunch) and my massage was meh. OK. But if you are looking for great colorist and esthetician, Zano on Ogden is the way to go!

I’m moving on form this place!

So I decided to try Zano because I had some SpaFinder cards to use and an upcoming trip to get ready for. I called 2 days in advance and got appointments for a manicure, pedicure and a few waxing services. The receptionist was very nice and helpful in answering the questions I had about scheduling and products they use.
I arrived for my appointment today and was greeted with a smile. I was taken back by Yvette for my pedicure and manicure. Yvette was a great lady. Easy to talk to, just a nice person. She also did a great job on my manicure and pedicure. The only thing I can say I was disappointed in was that I didn’t get the complimentary neck and shoulder massage that I was SO looking forward to. The new client form I filled out even says that if it was not given or offered to you they would give you 50% off of your nail or hair service.
The last service I received was a bikini and eyebrow wax with Amy. The eyebrows went fine, quick and easy. The bikini was really quick as well but after I got home, I noticed some bruising. I have never bruised after getting a bikini wax. I’m going to be on a beach in Mexico in 48 hours, with a bruised bikini line. Nice.
All in all, Zano was good. Pricey, but good. The $ 65 pedicure was overpriced for sure. Maybe if that neck massage had been included I’d feel differently. And speaking of, I never did get that 50% off of my nail service the new guest form said I’d get if it wasn’t offered. I did mention it when checking out and all the girl at the front said was, «Oh, I’m sorry. I’ll have to look into why that happened».

I only get my hair cut a couple times a year. It doesn’t grow fast and I take good care of it, so I want to make sure I have a stylist who understands my needs and wants. Julie is really great about that! She understands that I no longer dye or blow dry my hair. I let it grow out and condition it properly since it’s naturally dry, so she really helps me when I come in stay true to that. She tells me everything that she’s adding to my hair and let’s me know how it’s doing. She always has good recommendations if I have questions for her. I’d suggest her to anyone who has trouble with their hair!

Questionable mens cuts. I went three times. The first cut was at the downtown location and was good… The second cut was horrible and done by the same person at the downtown location (she didn’t listen to what I wanted)… I gave one more chance but went to the strip mall location and it was an epic failure. They put me with some girl who was just out of training — the cut blew and the conversation was worse. Very uncomfortable experience from A-​Z. Not the type of cut you expect from a salon and I won’t be back.

I’ve been going to Zano salon for several years, and have been going to this location for more than two. After my last visit, I will not be returning. I will say that my hair does look great when I leave the salon, which is the only reason why I have been putting up with their overpriced services and poor customer service for so long. I’ve been going to a senior stylist so a cut is more expensive. It ends up being $ 175 for partial highlights and a cut (before the two tips), and on top of it they try to sell their styling products to the point where it gets really uncomfortable (no means NO!). Sure, they offer you a beverage and a neck massage, but that isn’t enough to make up for the time and money that is wasted there.
During my last visit, I got partial highlights done and my colorist had me sit for almost an hour so that my color could set. I figured out quickly why she didn’t put me under a dryer… because she was too busy giving her next client highlights. I understand that they need to move on to someone else, but they shouldn’t make the client wait so long just so they can make more money. Then after she finally rinsed my color out, I sat for ANOTHER 45 MINUTES waiting for my stylist to finish a haircut she had just started! At no point did anyone even acknowledge that I had been waiting so long, let alone apologize for my inconvenience. My experience is that making clients wait so long between color and a cut is standard practice at this salon, especially since these services are always done by two different people. I’ve been to other salons that have both a colorist and a stylist do my hair, but they don’t make me wait that long. Getting my hair done is supposed to be a pleasant experience, and I shouldn’t leave there feeling like I’ve just been swindled out of my money. I’ve learned my lesson, and I will not be wasting another minute or dollar at this salon.

I give Deo five stars! He has been cutting my hair for years and I am always pleased! I’m also a hairstylist so I know how to style my own hair well, but he cuts it so I can put minimal effort into it. Don’t know what I would do without him!

Although a bit expensive, I been going here for almost two years and it’s the best haircuts I’ve ever received. The salon definitely feels like a high end salon (goes with the price!) and the service is wonderful from reception to service to check out.
Deo is an awesome sytlist!

I love this salon. When I moved here from the city (I went to Michael Anthony there) I didn’t know where to go — my stylist said to try Zano. I’ve been there for 3 years. I finally found somone to do my pedicure’s, haircut, color, and staightening all in one! I have become good friend’s with my pedicurist, and yes, there are different people that do different things, because they specialize in that area. Would you want a pedicurist coloring your hair and not your nails?
It’s a while from my home, but I make the trip every time. The prices are cheaper than what I paid in the city, but yes, they are not «cheap». I have had many compliments on everything I do there.