Verlys Pro Moving Labor

We thought we found good movers for a terrific price but we were sadly mistaken. When I talked to the lady to make the reservation I explained I have a 5 bedroom house, full basement and garage that are all packed with stuff. She said oh two movers will be fine ! Then we added on our hot tub and she said well we will add two additional guys for three hours. Ok our original movers John and Shawn were great friendly helpful and hard workers ! Then add Chris and Mart both hard workers as well and I paid additional money to keep them working to help finish up. The last trip they made they moved the bed without part of the frame, the other bed without pillows and the frozen food without the freezer. They left so many things that I have to rent another truck today and get family to finish the move. All movers were nice with the exception of Chris. Smart comments and yelled at me and told me what kind of tip he wanted. Their tip was smaller then he expected and he called me a nasty name. I learned pay for professional movers cause you get what you pay for! Would never recommend them.
Also they broke a TV by dropping it in our basement and saying it was during the ride funny we found the piece in our basement. Broke the temperature control off our washer and stole three chairs from our garage ! Yep bad news !

Our trailer was delivered to our new address after two weeks in storage so I have been treated to yet more of the Verlys «professionalism.» The amount of broken, damaged, or destroyed items is beyond belief! I’ve moved numerous times and never lost possessions like I did this time. It has been heartbreaking.
The movers we hired to unload the truck (actual professionals, not pretend ones) couldn’t believe how sloppily the truck was packed. We have solid wood tables with the legs snapped clean off, leather furniture with holes poked through, and numerous boxes that were just crushed and destroyed along with the contents. Boxes marked «fragile» we’re put at the bottom of 9′ high stacks of boxes and crushed to ¹⁄₃ of their size. Just because I have a lot of free time and I’m a masochist, I’m going to try to file a claim with their insurance company.

My mother used this moving company on Saturday May 16^th to move her two bedroom apartment into a pod. The movers themselves were awesome. Hardworking and very friendly and efficient. We can’t say enough good things about them. The price was incredibly fair. $ 170 for 3 hours and 2 movers. My 6 year old nephew helped them out and they tipped him $ 5 and he was thrilled. Really nice guy. Here’s why they lose a star (probably need to lose two) — the lady who works in the office is inept. We set up the appointment about a week prior to the move. We spoke and said the movers would arrive between 12 – 1. Two days prior to the move she called and said she had received a message (this was a message we left before we spoke to her the first time) and would like to book our move. Well, we already had it booked– but apparently she didn’t have it in the books. It got straightened out but my worrier of a mother was scared they weren’t going to show. The morning of the move, the mover called apologizing for being late but would be there in an hour. This was at 10am. So ultimately he showed up at 11– which was earlier than the appointment. It was fine, we were ready to go but something is going on with the scheduling and front desk staff. Otherwise we would use again and will when mom unloads the pod in a few months.

John owner of Verly Pro Moving Labor sent an E-​mail message confirming the prearranged move that was to take place on 4÷22÷15. He said that he needed the Payment Pin number to proceed with the pickup, delivery, and unloading of the UBOX. Confirmation of the move was provided to John and he also received the pincode which he immediatly used to cash in marking the job with Moving
through Uhaul complete. I tried to call John several times and he never answered the phone. I e-​mailed john and called Uhaul and Moving helpers and both said that could not help me because I provided John with the PIN code for payment and that I should have waited until he was done with the move. In a nut shell we were told we were most likely scammed. To date John has not called me at all. I don’t expect him to call me however, I am optimistic because I am sure being in business for 10 years he would not want to tarnish his businesses reputation by taking money from his customer without completing the job.

Verlys Pro Moving was absolutely atrocious! We hired them for 2 hours with two movers to help move one piece of furniture that was too heavy and awkward for my Dad, Brother and I to move. I rented a Uhaul truck specifically for this piece of furniture. They were supposed to show up to our house in Wheaton at 10am on Sunday September 28. At 9pm the night prior, they called to confirm the address and start time. On the 28^th, at 10:30am they weren’t there yet. My mom (who hired them without looking at their reviews prior) called them, they never answered her call. My brother called and the lady picked up right away, once he identified who he was, the lady said they would be there in 30 minutes. At 11:30, still no call, no show. They wouldn’t pick up my brother’s calls or my mom’s calls. I called (pretending to be a new potential client with a last minute request for movers) she said that the movers were finishing loading a coach into a truck in Chicago and they could be at my house in 45minutes. I then identified who I was and that they were already supposed to be at my house an hour and a half ago, the lady immediately angrily scuffed at me and hung up on me without saying a word. She then stopped answering my calls as well. My dad called and the lady was unapologetic and said they’d be at my house in 30 minutes. At 12:45, still no call no show, we called from yet a different number and told them not to bother showing up that we’ll do it ourselves.
It was a complete waste of half a day waiting for this company. They have by FAR the worst customer service on the planet. My mom chose to hire them since they were $ 100 cheaper than their competition. But you get what you pay for I guess. We will NEVER hire these frauds again! Don’t waste your time, and don’t waste your money, I promise you it’s not worth it!!!