Ulta

I loved getting my hair done by Alyse. I was able to make a last minute appointment and she did a fantastic job. I needed my hair put up for a black tie formal event. She did a great job and my hair stayed up and tight all night. I would not hesitate to go back again. I will be telling everyone about how great Alyse is.

I really don’t shop at Ulta much, I only stopped in because I was with my 9 year old daughter who loves makeup, and I wanted to purchase her a cheap, generic kit for her to play with at home.
We walked around the store for probably 10 minutes. I found a perfect kit for her that was on sale for $ 10.00. So we were both happy.
I am surprised that most of the reviews I read said that this store has poor customer service. Well, maybe I came in on a good day because I was happy with my visit. In the 10 minutes we walked around I had 4 different employees greet me And ask if I needed help. The woman who checked me out was very friendly, and she set me up with their buyer program.
The store was clean and organized and I was amazed at all the brands they carry. There were also good deals on some of their products, buy one get one half off.
It had been years since I walked into an Ulta and now that my memory is refreshed I am sure to be back. I saw many goodies that I need in my life!

Oh, Ulta. How far you fell. Your level of unprofessionalism was epic. I’m headed to a party tonight. The family holiday party of Tiger Woods’ next door neighbor. This is not the time to slap on any old makeup, straighten your hair and call it good.
So to call me as I’m *parking my car* in the parking garage (five minutes before my appointment) to tell me with A LAUGH that your coworker’s babysitter canceled, thus my appointments are canceled was NOT COOL. No trying to fix it in any way. No trying to squeeze me in elsewhere. Not offering even a partial anything. Nada.
What *was* indeed cool was Niki Moon salon who came to my immediate rescue. This is how we do it, Ulta. They told me to come in with clean dry hair and they would squeeze me in for a style. And then Sephora who took me immediately. No, it wasn’t as convenient as «one stop shopping» with both makeup and blowout/​style like I’d reserved at Ulta, but it was better than a last minute cancelation (literally) and a laughing apology on one of the biggest nights of my year.
I don’t think I have ever gone from such stellar service to such pathetic service in the space of two weeks. No, I won’t risk that kind of unprofessional behavior again. Which is a bummer for you, because I go to events pretty frequently and I always pay to have someone do my hair and makeup. I wasn’t just a «once in a while» customer. I was a customer who would have frequently put money in your pocket. Now, I am putting money in someone else’s packet.

Granted I am a guy walking around a store that is 95% women but I was never approached to ask if I needed help. I had to go to the register to ask. Seemed very stuffy to me and not very customer friendly.

This location treats everyone like a potential thief and never have things in stock that are advertised

Mehh… This Ulta has never impressed me. For one, I can never get over how much I hate the store setup. It’s very, very cramped. The merchandising looks, like another user said – a Walgreens. Sephora and other Ultas outshine this one in marketing. The staff members are okay, nothing special. I will say this store, like other Ultas, has good product selection. Nothing is missing from their product lines, or the ones I care about anyway.

I have been getting my hair cut and colored here for 2 years at this location. I love the girls at the salon and have yet to have a bad experience. While I wouldn’t call the pricing cheap, I think it is on par with other places with similar quality. I don’t usually shop in the store, but it is a typical downtown store (less merchandise, less clearance section). Yes, the parking is not great, but it is across the street from the downtown parking garage.

I agree with most of the other reviews. This Ulta just isn’t up to par with other locations.
The «aisles» are low to the ground and are barely wide enough for two people to pass through. The high end cosmetics are displayed poorly compared to other stores — the Urban Decay display looked like something assembled in the middle of a Walgreens.
The employees are aloof and appear sedated. On my most recent visit, the cashier couldn’t even utter a simple, «Hi!» or a «How are you?» and not even, «I can help who is next.»
I’ve only stopped in here to kill time before having dinner in the area, or to pick up one item. They usually have what I need (this time, Urban Decay’s Oil Slick make-​up setting spray), so that’s where the second star comes in.

Worst Ulta I have ever been to… and I have been to many Ultas. I swear I will never come here again. The employees are so unbelieveably rude. I came here the other day looking for a highlight/​contour kit and eyebrow liner and the manager wanted nothing to do with me. She wouldn’t even look up from hole punching papers and she wouldn’t even walk me to the area where they had items similar to what I was looking for. She just said «We don’t have that» and kept hole punching. Bulls**t. She was just being lazy.
So I decided to give this location a second try today and it pissed me off even more. No one acknowledged me even though I was the only customer in there as they had just opened. They are advertising for an eyebrow kit that is half price but they only have FOUR sitting out on display. I guarantee they are hoarding the rest in the back for themselves.
So when I got up to the cash register (mind you the employee still didn’t acknowledge me, just started ringing me up) and she tried charging me full price! Then she had the nerve to tell me I grabbed the wrong product. I grabbed the eyebrow kit that you have on display for sale, you idiot. In the background, I have the salon employees cackling soo loudly I couldn’t even hear the girl checking me out. I swear they were like hyenas. Completely unprofessional. Another employee ended up ringing me up because the other one was mindless and he finally got the price right. No one apologized.
Even the set up in this place is horrible! It’s like no other ulta I’ve ever seen. It is small and extremely cramped. Two people can’t even fit in the same aisle! It’s ridiculous! God forbid there’s a fire. It’s a freaking death trap in there.
Never again. Save yourself the headache and just drive to the Ulta near 59.

I haven’t had a single bad experience here and I am the pickiest, most easily annoyed person on the planet. From the gentleman setting up appointments to the makeup ladies to the cashier… Every single person I’ve come across has gone above and beyond to make me feel welcome and has been extremely helpful and nice. It doesn’t feel fake at all like at some other places I’ve been to. I hate bad service and I hate dumb people and these people are rad AND smart. They are honest about their products and what will work well for you.
Rachel the hair stylist /​colorist is a GENIUS and she’s FUN too. She makes me look drop dead gorgeous even when I come in with the flu and I may possibly drop dead at any moment. It’s true, I had a bad cold my first apt. I had to go to a wedding and pose for a few photos. It was my first visit at ulta salon and I asked her to please make me look «hawt» because this bride looked too good at my own wedding. I felt so terrible that day but looked AMAZING thanks to Rachel’s hair styling and makeup. My husband told me he got so many thumbs up for having such a hot wife.
At another apt she fixed what I had done to my hair previous to her. I had many MANY colors going on from my wedding hair and it was too expensive to maintain. I explained this to Rachel and she told me how she was going to fix it. I wasn’t really listening and spaced out thinking how cool it was hearing someone that into her job. That is how I feel about my job and it is very refreshing to experience that in others… Ps, she made my hair beautiful and yet more easy to maintain… And the next day at work I got mad tips — Like it were Christmas!
This place is great. :)

I needed to buy a travel mask (you know, one of those things you put over your eyes to block out the light on an airplane or wherever) so I came here. I didn’t really spend too much time browsing the cosmetics but I could tell there is a ton and it would be easy to get overwhelmed in here. Fortunately I found a travel mask for less than 10 $, then sort of browsed makeup bags on my way out but they all looked kind of cheap… so I can’t say I was terribly impressed but on the other hand I didn’t actually look at any makeup.
Service was fine. I asked where I could find the masks and was helped out, there were no other customers in the store so I didn’t have to wait in any lines. Very efficient in and out and I got what I needed. No complaints here.

Has a wide collection of cosmetics, hair, and makeup supplies. Most of the things there are alright and the lady who recommended me studio gear foundation was so cheerful and patient! Definitely a good place to get makeup and hair supplies. But, Sephora seems like a better place for higher quality hair supplies and useful hair tools that don’t break.

So I only use Unilocal from my phone, just logged in and noticed that I had overlooked an old email from an employee at Ulta Naperville. asking me to delete my previous review! Like, I am in shock that I would get an email basically saying, «I am truly sorry, we’ve changed. Now please delete your review».
In fact, I will post what she wrote just so you can see how funny this is:
«Dear Jennifer,
My name is Carolyn and I am a hair stylist at the Ulta Salon on Washington. I read your review and I understand you had a bad experience at our salon. I just want you to know that the salon has come along way from then and the stations are all occupied now by new hard working stylists who are passionate about their careers and strive for perfection. It is un fair to the employees who work in the salon now that we are judged on that nasty review and 1 star comes up because of someone that doesn’t even work there any more. Please consider deleteing your review… Thanks. I hope you understand where I am coming from!
Sincerely,
Carolyn Lasare»
Sure, lady. It’s not my fault that you work for the wrong salon and now I should lie about my experiences? How about, «come back to our salon, because we truly care about our business. We’ve reformed and would like to show this to our clients. What can I do to earn your business back». No one from Ulta can articulate such a response because the review I wrote a couple years ago is still the accurate representation.

I actually came in here, after an awful experience at another location, to return a couple things. I wasn’t expecting much and was expecting to bid farewell to all Ulta’s after my return. I entered through the back entrance and my 1^st impression was «wow this store is packed w/​merchandise.» There was a bit of a line, but the cashiers handled it quickly. As I was standing waiting though I noticed that their salon is about 10ft from the register. It’s not very private and I’m sure the lady that was getting a blowout right there probably wasn’t as relaxed as she could be. ANYway, my return was handled quickly and the cashier was very friendly. That’s most likely what lead me to decide I would just have a little look-​see, you know, since this store seemed pretty well stocked and all. I’m glad I did. I abhor the way the Ulta by Fox Valley has their lower end cosmetics organized by lips, eyes, ect. It’s annoying and pointless. At THIS location they still have this organized properly by brand. I found exactly what I was looking for (a dupe of Laura Mercier Silk Crème Foundation) quickly. A passing sales associate even took the time to help me find the right shade. I also found a great setting spray I haven’t been able to find anywhere else. Back at the register, another pleasant cashier rang me up and helpfully (not pushy) explained the benefits of their points card and hooked it up with some samples. Really really glad I gave this location a chance. I love Sephora, but I guess we’re in an open relationship now.

LOVE the downtown location! So easy and convenient! Staff is friendly & helpful — fun how fashion forward the stylists are! Parking is never a problem — the parking garage is so close!
This is my favorite Ulta location!

How many minutes does it take for an employee to open up an extra register when she sees a line of 6+ people waiting to check out?
Like 5… which is 4.667 minutes too long. Especially when all of us see 2 extra staffers floating up front, in obvious visual range of the line.
The selection and inventory of items here seems to be good, but the customer service could use some polishing. With extra top coat.

Latest obsession. Microdermabrasion.
Not only does the vibration feel good, but your skin gets polished off and shines flawlessly. The weather is changing, sadly my skin is fighting some crazy jerk of a hormone that won’t bite the ghost so I needed to find an alternative way to tackle pesky breakouts and even out my skin tone. Still not fully situated, I don’t have a candidate for a fantastic aesthetician in the area and decided to whip out the CC for a microdermabrasion kit at the recommendation of a makeup stylist.
Ulta, you are not my favorite of stores mainly because I am a devout Sephora woman in red but I knew to come here first for the item I was looking for due to the prices and zero temptation.
Almost immediately I was approached from one of the floor staffers to assist me in my quest in finding an appropriate gizmo, I wish there were certified staff members on the payroll for real detailed questions and answers.
Like going to any makeup counter, normally you’re supposed to be licensed or certified in some specific area of cosmetics/​cosmetology. Though the staffer was great and assisted me, she was prompting me to spend way more on a product and didn’t really know much about the overall equipment to ensure the sale.
She did however find a DDF product that will hopefully work itself out with the fancy gizmo but only time will tell.
I didn’t get the exact kit that I was expecting for, but I’ll give the DDF version a try. It was priced respectively lower than the one I was pointed out to but still capped out higher than I was anticipating but that’s an ouch for the product not the store. I’ve got 60 days to see if it works just as well as the Dermanew brand, and can return if I am dissatisfied.
The store itself is jam packed like an overstuffed perfumerie filled with one too many rows. Not that makeup is a bad thing, it’s a great go to place for on the spot needs and I wouldn’t rule this location out. Just be prepared to hold everything in your hands instead of using one of the baskets.

I am not a fan of Ulta and today I discovered that this particular store does not carry Dermalogica :(So, I will have to visit a bigger Ulta. Today, someone actually came up and asked if they could help me, a first. However, please note: I was the ONLY person in the store at the time.
So, to sum up my visit, they did not have the product I specifically came in to purchase, parking in downtown Naperville continues to be an issue, this is not a regular sized store and seems to make one feel closed in.

Love Ulta as I may, this store is just not up to snuff.
It’s cramped and stuffy and if you’re lucky enough to find an employee through the muddled store set up, they’ll surely be snobbish. C’mon ladies, this is Ulta– I get less stuck up treatment at Sephora.
And parking is a pain here. Naperville lots fill up fast and street parking is a joke. I mean, I think the overall downtown Naperville parking situation is okay for going out but for a quick Ulta retail outing, it’s defo not ideal. I’d much prefer to go to the Naperville/​Aurora location or even Bolingbrook over this closer to my home location.
PS– this store doesn’t understand what ‘clearance’ means. The clearance section at Ulta’s are notoriously rockin’ for their deals on great products but this one just doesn’t get it. A plastic claw hair clip that was removed from its packaging (and was supposed to come in a pack of 2) for $ 13… maybe they should rename it The Suckers Counter? Just a thought.

I’ve always liked Ulta (it fits nicely into the niche between the costlier Sephora and the lesser-​frills Sally Beauty), and this particular shop’s stock is nice, but I’ve gotta say, I always seem to encounter issues with either snooty or ill-​informed staff here.
Today it was the latter: I went in looking for a wax pot (the electrical kind); the clerk whom I asked showed me to a bunch of products that didn’t require heating (?), and when I explained further what I needed, he said that they weren’t sold anymore by stores because people needed a license to buy them. I knew this wasn’t true and checked a Sally Beauty on my way home; sure enough, I found a couple of brands of wax pots and many different related products there. If you don’t know, just say so, or do some research, but don’t just come up with something random that is clearly wrong, because you lose credibility and perhaps clients.
Ulta, I don’t want us to break up, but maybe it’s time for some customer service training.