Turbo Tubs

We purchased a used hot tub from them, which we had delivered in September. This is our first hot tub and, after discussing our options with Jay, the owner, we decided to go with a used tub as our «starter». This would let us make a smaller investment to learn how we’d use it and what features were important to us before making a larger investment on a new tub. We knew the tub was used and there were likely to be a few more issues than with a new tub, but Jay told us that his staff of experts had rebuilt the pumps and made sure that everything was in good working order. Jay seemed extremely knowledgeable (far more so than many of the others we talked to). They had great online reviews. We had a 90-​day limited warranty on the tub, and Jay assured us that their excellent service staff would be there for us should anything go wrong. We thought we had made a great decision and were in good hands.
They delivered the tub. We were excited and got it filled right away and were looking forward to our first relaxing soak. No heat. We called TurboTubs… and called… and called… and called. We got the answering machine (no calls back), we got Jay’s «helpers» in the store (who knew nothing but would leave a message for Jay… who never called back). It took us two weeks of constant, progressively more irritated, calls and nagging to get in touch with Jay and get him out to the house to address the problem. The problem was that his «experts» had forgotten to reattach the heater after they worked on it.
Then, about three days after the limited warranty expired, just before a major snowstorm was about to hit, one of the pumps burnt out and the tub stopped working. We tried to reach TurboTubs, but no answer on the phone and the voice mailbox was full so we couldn’t even leave a message. We ended up contacting another repair company to get them to come and get it working before the whole thing froze up.
Now the heater has apparently burnt out. We’ve had this tub that they had supposedly completely checked out and made sure was in good shape for less than five months and already had two major repair bills. And we still can’t get ahold of them. We’ve given up on Jay and TurboTubs.
Yes, he’s very charming and seems very knowledgeable, but don’t make the same mistake we did. Their service is great right up to the point that they make the sale and have your money… after that it’s nothing but unanswered phones, unreturned calls, BS and shoddy service.

Horrible. Bought a hot tub from Jay. Was told that it would come with chemicals for the first year. He later told us that he never told us that. While we were trying to decide what was the best tub for us, Jay told us if you decide you want a bigger one later, Turbo Tubs will take the tub back towards an upgrade at any time. We get out tub installed (like pulling teeth to get that part done) After about a month, we decided we really needed a larger tub. I called at least 20 times and Jay wouldn’t return our calls. The young man that worked for him insisted he was telling Jay and finally told me what day to call because Jay would be the only one in the store. I get him on the phone and he agreed he told us that he did say he would take tubs back on upgrade, but not mine. He then told me that he had a hard time selling the tub I bought and wouldn’t be interested in having it back. This guy will tell you anything to make the sale. I am a small business owner and often talk people out of buying a product I know they won’t be happy with or doesn’t fit their application. Lose the battle, win the war sort of thing. Fortunately the tub itself is a decent product but i am starting to have a few small issues but I will be getting some one else to repair it because this place can’t be trusted.

Great customer service! Last weekend I opened up my hot tub only to find that freeze damage had cracked one of the manifolds. I went to TurboTubs and Jay made me a new manifold and explained to me how to install it. He could have tried to sell me on having their service techs fix the tub, but instead explained to me how to do it. It was not easy (as he warned) but it went exactly as he said and his «hints» assisted me in completing the job. Additionally I found out I needed a new heater element and Jay sold me just what I needed, the element and a pressure switch, but not the tube, given mine was in good shape. FYI, when I called MasterSpa, the manufacturer of my tub, they tried to sell me the entire piece. Jay saved me money and again explained to me how to install it.
Great service and great education. I have used other hot tub service companies in the past and TurboTubs is the best I’ve used. I would recommend them to anyone. Make sure you talk to Jay!