The Tile Shop

The Tile Shop in Naperville is the place to go for all of your tile needs. My husband and I received a great opportunity to relocate for a new job, but put us in a position to sell our home. Being a bit dated, we needed tile for a few projects around the home before putting it up for sale. We searched all over the area and could not find a place that met our expectations. After being recommended here by a granite place we are very happy with the outcome of the product.

We would highly recommend The Tile Shop in Naperville. We purchased tile from this store for a difficult bathroom remodel. We visited the store at least a dozen times over the course of the project. The sales consultant, Petar, was a tremendous resource for us. We had some questions that our general contractor could not answer, but fortunately, Petar could. The store has a great selection, but what makes this place exceptional is the experience and the knowledge of sales consultants like Petar. Petar was smart, innovative, trustworthy, and patient. We would choose this store again over any other simply because Petar’s input was invaluable to the project.

Overpriced, slow to arrive orders, back room staff useless individuals. Late on receiving the order, then warehouse staff who doesn’t want to break the pallet apart to give me the product I ordered months ago.
Very slow process.
Go elsewhere, Floor & Décor would be a better option… hell ANYWHERE but The Tile Shop.

Went to the tile shop a week ago and was promptly asked if I needed help by Justin. He was great, very knowledgeable about his inventory and listened to what I wanted, while making suggestions. They also said my tile would be in on Monday which it was, and they called me to let me know that. I will go back and tell my friends.

Agree with other reviewers, terrible customer service! Came in twice, got 2 different answers on tile that I wanted to order, $ 1k order. Not sure what is going on at this store, but my advice is to stay away.

I had to replace a bad tile job in the master bath before selling my house. It was not leveled properly and had cracks running through beautiful Carerra tiles. I could not find a match for the exact colors of white and grey but called around starting with The Tile Shop in Countryside. They were helpful recommending a contractor for the job but could not get the correct tile.
I then went out to The Tile Shop in Naperville and saw on display the exact tile I wanted. I called in the order and spoke with Jeff, who was very helpful and experienced. He said he could not get the 12″ marbled tile in a «honed» finish but could get the polished finish asap. I went with the polished finish and it really looks awesome on the floor. Plus, it had to match the shower and the walls, which were honed.
The problem: I had good customer service in the store and purchasing over the phone. Jeff also recommended I reinstall the heating elements (which were in the floor when first installed) which were expensive but quoted me a good price. My contractor spoke with him and agreed I should do it.
HOWEVER, when the delivery truck came the very next day, at 8:45 a.m., as promised, there was only one man on the truck. He was a rather large guy, pleasant enough, knew what he was doing, but wanted to park the heavy truck on my concrete driveway and I told him, «No, because with my experience from before, it is still a frozen driveway and it will crack from the weight.» So, he delivered from the street and asked, «Is there someone who could help me with this pallet?» OMG! I am 61 years old and have enough back problems.
Luckily, I had my painter in the house and he came out to help. It was difficult getting the pallet of marble tiles over the curb.
I called and complained to «Todd» because Jeff was not «in». I told him there should be two delivery persons because this tile was heavy and expensive and a difficult, long driveway to go uphill. The delivery guy actually slipped on some thin ice, too!
My advise: The Tile Shop is great if you know EXACTLY what you want, when you want it and how much you need. Their prices are GREAT for the products they sell.
HOWEVER, when delivered, please request a 2 person truck and pay the extra $ 50 or whatever, or you will be helping out with the delivery. End of story.

THE most horrible customer service EVER!!! Walked around this store for 30 minutes, no one ever helped us… Salesmen standing around doing a whole lot of nothing. Not impressed with the store, customer service or the WAY overpriced tile!!!
Would never go back. Tried to charge us more for a sample tile than the tag said and when we told him it was a lower price, he says «Oh it is?» So done with this place. Enter at your own risk!

Watch what you are buying! Charging $ 17 a sq foot for a 8″ x 20″ tile in which one edge if the tile is honed nicely and the other 3 are sharp edges. Must be nice to sell a subpar product and demand such a high price. Went to ask the manager what the problem was with this and he said must be in the manufacturing process. So, now I HAVE to sit and hone out the other 3 edges to make all the tile look the same. Who pays me for my time? The installer who ends up making this product look great. Wish I could just get away with subpar installations and laugh all the way to the bank but I guess I have better etchics and a conscience.

Had a horrid experience here at the location in Naperville, Illinois. My husband and I purchased Travertine tile for a second bath and laundry room. The sales person, Connor F. was more than helpful stating that he had «sold over a million dollars worth of tile last year, and knew exactly what we wanted as soon as we walked in the door.» After taking the tile home and rethinking the style we decided that it wasn’t what we wanted. I returned the whole order today and was met with very rude customer service. An associate Travis initially met me at the door for the return. He was helpful and seemed pleasant enough. He assisted me in getting the tile out of my van and back into the store. Once Connor F. was notified that I was returning the tile he immediately gave me attitude and stated to the other sales associates standing there at the register that this was «retarded». Mind you this was all done in a busy store with plenty of customers around as well as other associates. Not once was I asked if I could be helped to find different tile to fit my needs. All I had to say was that I was returning because I changed my mind and any customer service that was initially provided was over. Other sales associates were noted smirking at the «retarded» comment, and seemed to enjoy the fact that he was giving me the cold shoulder and quite a bit of attitude during the return. As a RN, and a mother I found his comment to be very cruel and ignorant. I will never be back to another location, and have and will tell anyone that asks about my experience. BUYERS BEWARE, THIS IS A COMMISION BASED COMPANY, THE SALES ASSOCIATES ARE ALL LOOKING OUT FOR THEIR PAYCHECKS NOT THE NEEDS OF THE CUSTOMER!

Started at the Tile Shop… ended at The Tile Shop. Could have saved myself hours of wasted tile shopping and marriage tile spats if I had just stayed where I started. Dave is the man (he also performs marriage tile counseling) and was seriously instrumental on the design as well as running the numbers, quantities, selection and budget of both our bathroom remodels — an INVALUABLE service that you will never find at big box stores. Dave was extremely professional and tirelessly provided dozens of options to fit our budget. He truly engaged in our project and was beyond patient with our ever changing plans. Extremely knowledgable, kind and funny all made our experience extremely positive and much less intimidating. Would highly recommend !!!

So so happy with our experience at the tile shop. Very easy experience, the workers very professional and friendly, product great at a competitive price. Thank you!

I went to the Tile Shop in Naperville and was COMPLETELY SATISFIED. Connor Fitzpatrick, the tile rep that took care of me was amazing. He not only took care of inside the store but outside the store I’m my home as well. He has a vast knowledge on tile design and style. He was also able to get me a very competitive price which was in the end my deciding factor in doing business with The Tile Shop. I would recommend to anybody! Great store ! Great team! They GET IT DONE! :)

We spent so much time at The Tile Shop the other day, it was almost comical. The Tile Shop was our first stop of the day when shopping with my mother for a kitchen back splash tile that would coordinate with our new granite counter tops. Within five minutes of entering and looking around, Ed, the sales guy, came and offered us assistance. Shopping for me and my mom can be a ticking time bomb, but Ed was very patient and friendly. We showed him the granite and gave him a general idea of what we were looking for. Settling on a beautiful carrera marble subway tile and told him we needed it today. Ed made it happen. He stepped away for a minute and told his manager what was up, and they reallocated some stock from another order so that we could walk out with it today. I was happy, but my mom wanted to shop around and couldn’t get the idea of going to Century Tile out of her head. Ed totally respected that, gave us his card and even gave us directions on how to get to Century Tile, as we had directions to one twice as far.
So we left and regretfully made the trip to Century Tile only to be berated by one of their seasoned salesmen. I will never be shopping there again, but that’s a different review. We also stopped by FCA across the street from Century and were helped out by one of their designers, Sherry. She was very friendly and totally understood our vision, but they were unable to fulfill an order on such short notice. We also stopped by Menards, but their selection was bleak. Back to The Tile Shop!
This time I was able to convince my mom not to rush on installing the back splash. You see, we are having a party in a few days. and she wanted it in and done with only a day and a half to install everything. Ed greeted us at the door and helped us visualize what we were going for. Ed patiently watched us bicker going back and forth between sample boards and different sized subway tiles. He helped us lug the sample boards to a kitchen display so that my mother and I could get the big picture. Hungry and crabby, my mom was done shopping and we took a few samples to bring home and went to lunch.
After lunch we got a third wind and returned to The Tile Shop. Ed laughed when we entered the doors and joked that he spent so much time wrapping up the sample tiles so beautifully. During lunch we decided to go with the carrera marble and bring it home today. Still interested in an accent tile, but not willing to spend the money on the pre-​fabbed accent tiles we were looking at. He showed us some mosaic tiles that we could cut into strips to create our own accent tile; the same effect for 4x the value. We settled on a gorgeous travertine and glass mosaic and FINALLY made a purchase.
Shopping from 10am till 4pm, we ultimately went with The Tile Shop. Their salespeople are friendly and accommodating, as evidenced by Ed, the most patient person in the world. Anyone who can successfully deal with me and my mother while hungry gets an A+. The store is clean, large, and well organized. They have a great selection of ceramic, porcelain, stone, marble, and glass tiles. The displays are beautiful and the store is nicely lit to highlight the tiles. They have everything you need to install tile from wet saws to grout sponges. I even purchased a DVD for $ 10 that explains step by step how to install the tile. The prices are competitive and you cannot beat the customer service. You will not be disappointed if you bring your business to The Tile Shop.

The TILE SHOP has is all: Competitive Prices, Huge Selection, A+ Quality, and a Friendly and Knowledgeable Staff.
This place is top notch.
If you are considering a tile project, this is the ONLY place that you need to visit. Sure, you can shop the mega-​home improvement stores. But, why bother? You are not going to get the type of service that you get from the professionals at the TILE SHOP.
I am a do-​it-​yourself-​er. I don’t like pushy sales people, but I do like helpful people who know what they are talking about. I always appreciate sincere and insightful advice on how to approach a project. The TILE SHOP offers that.
My wife and I were very impressed with Tara (not to be confused with «terror»). While the HD/​Lowes of the world might offer one or two varieties of in a particular style, the TILE SHOP has dozens. We literally looked at more than a dozen different combinations within our color scheme: they offered different textures, colors, sizes, and materials. Tara helped us consider different combinations and colors that we were not going to find at a hardware store. She was especially helpful and patient.
The TILE SHOP also provides everything that you would need to do your own project. This includes all the mastic, grout, all the tools, caulk, sealers, etc. all at competitive prices. I compared the prices of some of the tools to HD/​Lowes. The TILE SHOP’s products were higher quality and competitively priced.
If you are shopping tile, this place is the only place that you need to visit. Stop by, you will not be disappointed.