Studio 41 Home Design Showroom

If you want to create your dream bathroom or kitchen, here’s the place to go. All kinds of unusual sinks, hardware and bathtubs you could want to create that unique look for you!
I’ll admit, we stopped in because Ace Hardware recommended it, hoping we might find a magnet for the bathroom cabinet. The staff was really friendly and offered to order it if we could send a picture. Hopefully we can just find one without having to put anyone through that trouble, but it was very nice of them, and it was neat to see what they stock too! Now we know where to go for the next renovation…

My wife and I went to Studio 41 today and had a consultation for our master bath room. It was a very positive experience from the beginning. We had an appointment with Eric and he was very knowledgeable in helping us make sensible selections for our upcoming project. After spending 3 hours in the store we came out feeling more educated and satisfied with our purchases. We went to other vendors of this sort and none of them were as helpful nor did they have the selection available as Studio 41. Eric then referred us to Katie for cabinets and she was just as knowledgeable and helpful. The prices were on point. Customer service exceptional. Overall it was a great experience. We will use them in the future and will recommend them to family and friends.

Studio 41 does some amazing stuff. Hence why my wife and I went with them for our kitchen remodeling, but I have to say that I’m disappointed with my latest purchase from them. My wife placed an order with Studio 41 for some cabinets back in late July/​early August and to this day that project still hasn’t been completed. We’ve been given the wrong cabinets TWO times now, and it’s looking like we won’t be able to host Thanksgiving dinner which was not even a possibility in our minds when we placed this order back in July. Anyway, it’s now November 20^th and to this day we have not received even an apology, we were just told that we could expect to receive the cabinets within 10 – 15 days. I may not know much about the home design business, but I do know that as a customer who is paying thousands of dollars for your product, I will not come back to you for more business. Even if the product is nice, the horrible customer service make the entire experience a bad one. If I could, I’d give you zero stars.

As many other reviews have stated, nice showroom, terrible customer service; was told more than once how many clients they have with little time to help. Too many times was told how busy they are, how many clients they have, how little time they have and even when calling in and them having a manager for me to go to, the manager told me she had no time and if I wanted a designer it would be weeks to get in. Suggest you not advertise, its a waste of time, you don’t have staff to service customers. They don’t even have time if you drop in to help or acknowledge a customer

The purpose of my visit was to purchase hardware for my new front. After searching online for weeks for Baldwin hardware, we were finally ready to order our hardware. This location was listed as a Preferred Vendor, so were elated to finally head all the way out to Naperville and make our purchase.
The store lived up to its online presentation. However, after walking the entire store not one salesperson approached us to ask if we needed help. When we arrived at the Door Hardware section, a representative was at the desk playing on his phone. Unfortunately he wasn’t able to help because he claimed he was not the expert with hardware.
He was nice enough to get someone to help, but when she arrived she rudely exclaimed, «I don’t have a lot of time to help you.» No «Hello», no «How can I help you?» She just explained that she was also helping someone else and that I can give the guy general information about the door and he’d jot it down. Then she quickly walked away. You can imagine how deflating this experience was. We felt unimportant.
We had questions about mortise locks and they didn’t even had time to explain it to us. We must of had a look of shock on our face because the manager swung by to explain that the store was understaffed and to oversee things as the rookie salesman was trying his best to jot information for us.
It was hard to appreciate the explanation that the other two expert hardware salespeople were off that day, because of our initial poor treatment by the saleswomen. We’ll be purchasing our hardware elsewhere.

I’m so saddened to see negative reviews for Studio 41 — Naperville. While I am unfamiliar with the operation as a whole, I can say that my experience working with the Carrie Skreens was absolutely fantastic. At first, I was hesitant to drive all the way out to Naperville to work with Carrie because there is a Studio 41 close to me in the city. However, she came highly recommended so I decided to make the trip.
I could not be happier with the result. Carrie listened intently to what I wanted to achieve and provided me several options within my price point. I never felt rushed and when I made my final choice I felt very well informed. Carrie always returned all my calls within one business day and even responded to my emails on her days off! I am so glad I made the drive out to Naperville. Highly recommend!

We visited their store on Monday, 8÷18÷14 in the morning. They were not busy. No one acknowledged that we were there once. No hello, nothing. We even walked past several representatives. They missed out on a potential minimum $ 4,000 sale as we are in the early stages of a bathroom remodeling project. We will NEVER set foot in their store again.

We are in the process of gutting and redoing two bathrooms. The Web site for this business is quite impressive and shows a very decent showroom. So, we went to check out some shower fixtures and sink faucets. The selection in the showroom is very fine. Trying to figure out brands/​models/​model numbers and prices ain’t so easy. It is possible to determine the brand/​brand name in some parts of the store, but not everywhere. Nowhere in sight is a model number or PRICE. To get this information, one needs to talk to a sales person. It must have been slow because a person did come by and ask if we needed any help. Of course, lady! There is nothing useful at the displays so, yes, we needed some help. The woman did get us model/​pricing information on the two products we asked about, but let’s say that we wanted information on several different products or a wall full of product. Would we have gotten help? Probably not. I also don’t care to make any appointment when I am just looking.
The excuse given for not labeling products with model numbers and price was because there is a retail, full list price, then one at which they actually sell the product, and there may be a contractor’s price to consider and so on and so on and so on. RIDICULOUS! Other business with such showrooms DO show prices, full list and «sale» price. There is no need to hide the price.
THERE IS NO NEED TO NOT SHOW BRAND, /​MODEL NAMES, MODEL NUMBERS.

What! No prices listed on anything in the store. Who the heck shops that way. Yes, they have a nice selection but getting a sales person to give you guidance or even answer questions is a hassle. I was ready to spend some money but the lack of attention made me walk right out.

I had the exact same experience as the previous reviewer. I was asked to look around — how the hell is that going to help when i am telling you what my requirements are? I was explicitly told ‘we don’t suggest any faucets coz if you are unhappy then you will come yelling at me” … Seriously??? And all this after waiting for 30 mins for a «consultant» (who refuses to consult) supposedly busy.
Thanks but there are tons of other places around!