Silverado Naperville Memory Care Community

Silverado is a life saver for not only my father in-​law but for the entire family.
His journey to Silverado began in June 2015. That was when he lost his independence.
Between the hospital stays and a 10 week stint in rehab, it became apparent that he needed assistance when he was home. In the beginning the family was able to take care of him.
Eventually we needed more help. We hired a company that provided home health care.
We were very unhappy with them, then we moved onto another home health care company.
This company was very good. Unfortunately after a few weeks he was back in the hospital
And he would need 24 hour care. We did that for a couple of months. It soon became apparent that we needed to find a facility for him. He needed more care than we could provide. After another hospital stay he was released to a nursing home. After about 4 days we were told that we needed to find another place for him. This is where Silverado came in.
The care and compassion and even love from the entire staff is amazing, and their patience I can’t say enough about that.
My father in-​law was verbally abusive to the staff and his family for the first 3 weeks.
After that we saw a vast improvement in his personality and cognitive thinking.
He now lives where he lives and is involved in some of the many activities offered.
Silverado gave us our father back.
Mary Kerr

Positive:
— Lots of social activities — if the resident enjoys that option.
— Very friendly front desk and daily caregiver level staff
Negative:
— Not a sub-​acute facility but misrepresented itself as one.
— Food was sub-​par, not worth the $ 310/​day fee charged
— Clinical Director and Facility Administrator clashed with the family based on misleading information. They were not trustworthy in their dealings with our family. Important communications were intentionally ignored once we decided my family member would not be staying.
— All along, interactions with the family were insincere, pressure-​filled, controlling and offensive.
— Important prearranged doctor visits were arbitrarily cancelled at the facility, just prior to my father’s discharge without notification or cause.
— In contrast to what they claim, their decisions were based on financial gain, not at all the best interests of the patient.