Safelite AutoGlass

I wish I could give a zero but can’t. The mobile repairman took the lazy way and never took the inner panel of and scratched the panel, left the locator tabs broken off which caused me to go to the shop twice for them to get all of them out. In turn the panel is loose which means even more damage. Was to
ld I was getting a gift card 3 weeks ago and nope nothing. And now there are 2 2inch scratches in the paint that the repairman covered with primer and would take care of but nope rain washed it off and I had to touch them up. Brand new car less than a year old 2015 Equinox. I will never use them again. Go to a professional shop

Horrible service, rejected a job because of a 1″ section of surface rust. Then he broke the molding and dented the fender putting it back together ! Absolutely the worse company I’ve ever dealt with. Called the competition, they came out right away and replaced the window ! Said «safelight rejects every job possible»! Do not use !!!

Stopped in fur a quick and painless repair. This was the first time I had a chip in my windshield. Geico covered the cost and I was in and out in less than 45 minutes. Highly recommend!

When people do their job well, beyond what you can reasonably expect from someone, they deserve recognition. This company really impressed me.
The call-​in to Safelite was pleasant, the appointment booking was swift, the payment was easy and reasonable, the technician (Gerry) came right to my office, was prompt and friendly (even on a freezing cold Monday morning), and the glass installation was completed without issue. Washing the window and vacuuming was a nice touch. Couldn’t have asked for more.

This place was great. Wanted to drop off but central scheduling said not an option. Dropped by local office in Naperville and they were most helpful and accommodating.
My replacement windshield looks great, the car was clean from their efforts and they provided new velcro for the I-​Pass
All was ready on time, people were friendly work was great. Paperwork was effortless.

Last Fall, I made an appointment for my 1985 Mercedes to have its windshield replaced. I got up early and drove to the shop expecting a 2 – 3 hour wait. I was camped out waiting at the nearby Dunkin Donut shop, and after 30 minutes or so, I got a call from the shop saying they would not do the work after all. They suggested I go to a «specialty shop» for «antique cars» not to Safelite. They had the glass and everything, they just feared I would not be happy with the final work since my Mercedes is in excellent shape with only 85,000 miles, and I am the original owner! The manager, Chris Imig, wished me well and sent me on my way. I appreciate the honesty, but I wasted a bunch of time (3 trips to the shop – first to check out the shop and set up the original appointment [needed to verify the cleaniness of the shop], the second to have them install the windshield only to be advised they needed to order more parts, then the third appointment with all parts available) and they refused to install the windshield.
Safelite customer service read my review and wanted to talk about it on the phone, which I did, but that was another waste of time – I had dealt with the shop manager and he refused to do the work, so there wasn’t anything they offered or could say about my experience. Safelite probably does an okay job with «normal cars» but «specialty cars» or «old cars» must be beyond their expertise.
I had this work done at Gearhead in Glen Ellyn. This shop was higher in price than Safelite but they did the work. They stand behind their work.

This is a great place! The woman who works at the front desk (Donna may be her name), is very friendly, and the mechanics were very helpful and everything was done in a timely manner. I needed a glass repair on my front windshield and after it was done it looked SO much better. I highly recommend Safelite!

Excellent Service. Phenomenal Customer Care. Awesome Quality. Mind blowing Price.
I drive a 2009 Toyota Corolla, came in today to get the windshield replaced. The service was phenomenal. Right from the start, reception, customer interaction. I had the opportunity to work with Ed, he explained the nature of work, amount of time expected and confirmed the final quoted price before getting started. He is an extremely pleasant rep, and brings great value to the service provided today.
He offered me coffee as I waited. The work was done 10mins earlier than the quoted 1.5hrs. After the windshield was replaced, Ed took the time to invite me back into the workshop and explained that the glass is bonded directly to the metal frame via adhesive and the rubber liner gutters from the roof were blending on the side, the workmanship looks great. Very professional, neat and high quality work. He also, put my oil change reminder sticker and iPass onto the new windshield.
Definitely a place to get your windshield replaced. They also provide at home service just for an additional $ 24.
I hope I have no future broken/​cracked windshields, but in case I do I know where to be.
Did I mention the lifetime warranty on both the glass and workmanship.

When was the last time you went somewhere for service and they exceeded your expectations? Well it happened to me today– after picking up a nasty rock chip on I55 coming back from Midway at crack of dawn, I remembered passing the shop on the way to work in the AM– I stopped in at 12:30 and the shop was crowded– I was out by 1:30 with a repaired windshield — crisp professional service from the tech as well as the girl managing the office — who managed to save me $ from the initial estimate since I was not using my insurance but paying on my own. I would recommend shop /​company to anyone and isn’t it funny– my wife’s cousin picked up a rock chip this AM as well and they live on the south side of Chicago– so I looked up to find a shop in Oak Lawn and recommended — Weill Done Safelite !

Went here because that’s who my insurance said to go to and I’m glad they did. They were so helpful and got me in on my schedule, not theirs. Would recommend them in a heartbeat to anyone!

If I could give a zero rating I would. The only plus of this review was Chris the manager in the Naperville store #5587. First of all I called the customer service and they matched the best price that I found. And they set up the glass to be replace the next day and THEY even set up at appointment to be between 8 – 10 am. Which the normal time is from 8 – 12. But that was great for me.
But that is where things went down hill. The next morning the installer (Dave) called and the first thing he said after his name was «you are my third stop and their is no way I’m going to be there this morning. I don’t know who set up you appointment, but the time frame from 8 – 10 is not what we normally do. So I either come to your location in the afternoon or you glass will not be fixed.». Total chip on his shoulder from this guy. No sorry about the mix up or will take afternoon work for you. It was either I come in the afternoon or it does not get fixed. So I called the Naperville office and talked to Chris the manger and he called Dave to find out the problem. He said he could have Dave to my house by noon, but he would rather have another guy do my windshield. Which meant that this guy was going to be a pain in the ass about it. So he gave me money off my installation, but I had to go into their office in Naperville to get it does, if I wanted to have it done before the weekend. So I get there at the arranged time and the receptionist is in the work area on her smoke break. After 5 min I opened the door to the work area to say I was there. Chris came out and met me. He was nice and he was the person to install my window, which was nice. It showed that he wanted it done correctly.
Unless I need to have my window replaced that is under warranty, I will never use this place again. That installer Dave was a total jerk. Your company set up the appointment. Then he gives me additude about coming to fix my window that HIS company set up. I read the bad reviews, but the customer service sold me to try them. Trust me, NEVER use this company. Don’t let the customer service fool you like they did me.
John

I had the best experience with Safelite! I needed my windshield replaced. From the customer service on the phone to the actual repair, they were great. I spoke with Jay on the phone and he walked me through my options and helped me schedule an appointment. They did everything they said they were going to do. Howard was right on time and finished everything within an hour. It was super convenient and they were very professional and friendly. I would definitely recommend them to a friend.

If i could rate less then a star they would get that rating. Their chip repair is a joke. I called them up because I had a tiny ding on my windshield (less then a dime size) & wanted to prevent it spreading. Well the tech came out & when he was done, I had had a 4in crack. His explanation… sorry it sometimes happens that way but it won’t go any further. When I called safelite to complain they told me the only recourse I had was to get a credit of $ 60 to a new windshield or live with it. Now the crack has spread to almost the entire windshield. Your better off taking your chances then going with these rip off artists.

i was quite impressed with the glass technician, Ty, because he was sooooo nice and professional. he came to my job between the times that was told to me. he fixed the crack within 20 minutes and it looked fantastic. he explained the process of how it works and he was quite corteous. ive never had this done before so i didnt realize how easy this process would be. if i ever have this problem again i will definitely call them again and i will recommend them to other people!

I don’t know where else I would go, but it won’t be back to Safelite again.
I have had a windshield replaced by Safelite before, and it went fine. They came to the house, did the replacement, no muss no fuss. So when I picked up another rock to the windshield, I called them again. It was all downhill from there.
First, I scheduled an at-​home visit for a Friday morning, and stayed home to meet the guy. Who never showed up. Never called, never said he would be late, never even followed up later in the day. Eventually I had to bail and head in to work. I rescheduled the appointment for an in-​store visit the following Sunday — the first time I had a chance to get back in. Made the appointment over the phone for 9am, the earliest they had, and then had them call to confirm an 11am, which conflicted with something else I had going on. Strike two. OK, fine. Next Saturday, the earliest thing you’ve got.
I show up, I leave them the car, they go to work, and then I go down a couple doors for a cup of coffee. I come back to find that they a) didn’t get the right windshield b) didn’t verify that before they installed it and c) have already installed the wrong windshield. So I have to come back now to get the right one. Here’s the catch — they knew this build date of 03 Focus took a different windshield than the one they ordered. So why not ask me what my build date was before you go tearing the car up? Not the website I originally used, nor any of the people I had ever spoken to, asked for a VIN or build date, any of which would have avoided this situation. So now I go back for another replacement next Friday. In the mean time, the cowl at the bottom of the windshield doesn’t seat right — can’t wait to have rain and crud leak in while the car sits at the airport all the coming week. Should it really take 4 tries to get a windshield replaced? I see plenty of Focuses on the road… maybe this is the first 2003 Focus they’ve ever worked on. But somehow, I doubt it. The installer even said it was common for mid year changes like this…
Oh, never mind that the different windshield was more expensive, and they weren’t even able to price match for my massive inconvenience. And never mind that the installer left fingerprints all over the inside of the new (incorrect) windshield, water spots from something (had the new windshield been out in the rain??) as well as a glob of glue/​urethane/​black stuff on the inside. I hope he gave up trying to clean it when he realized it was the wrong one, but frankly, I’m not willing to give him the benefit of the doubt.
This is just… systemic incompetence. On behalf of everyone and everything — the website that couldn’t properly determine my vehicle and avoid the incorrect part order, the mobile installer who never showed, the customer service rep who scheduled the wrong appointment, the installer who didn’t verify the correct part before installing and did a slipshod job… and we’re still not done.

You all have probably seen the Safelite commercials where the Safelite guy talks about the driver who all of a sudden had a huge crack in the windshield and it had to be replaced. On Thanksgiving day, I was living that commercial but with a lot more profanity. It started as a small 3 inch crack and I was ready to call Safelite for a repair. By the time I got home, it grew to 12 inches. So now I’m in the hole for a new windshield. Well the procrastinator in me decided to put it off because hell it was in the passenger side. That was until all of sudden a huge circle shape appeared in my driver side. Now fearing that if something hit the window, they could be picking a huge circle shape of windshield out of my body. I finally decided to call Safelite.
I went online and booked an appointment for the next day at 4:00pm. I actually arrived around 3:30 and they were all ready to take my car in right then and there. The whole process actually only took an hour but because of the adhesive I had to stay around until the windshield set up and was safe to drive. The staff were all courteous and very professional. The whole out of pocket expense was around $ 300 and that was with not dealing with my insurance. I hope to hell I never have to go back. But if another window incident happens again I’ll be sure to call Safelite.

I cannot say enough how impressed I was by the professionalism and quality of the service I received at Safelite AutoGlass. They handled all the insurance for me and even cleaned all the windows and vacuumed my car. The whole thing was done about half an hour later.