Roto-Rooter Plumbing & Drain Service

My kitchen sinks, dishwasher was plugged. I called Roto-​Rooter (after reading positive reviews :/​) on Dec. 26 at 8am. I was given a window of 10am — 2pm for service. That was acceptable since I was having Christmas dinnner at 5pm on the 26^th. I washed all the dishes from the day before in the bathroom (no biggie). At about noon I received a call from dispatcher informing me that the service techs were running behind because they were very busy. OK. I received another call at about 2:30 stating the same thing. Well my company came and ate and now were ready for dessert and no service tech. I called roto-​rooter at 7pm and asked if they still planned on coming out that night. OH YES was the answer. they have been very busy. At that time I was really upset and negotiated price. I could have called another company and I’m still waiting. One of my guests had already taken off the P trap to see if that was the problem. The techs are very busy I was told again. How many service techs do they have??? At 8:15 I received a call stating that the service tech was ready to wrap up his night. OH really? I’ve been waiting all day. Send him over I said. He arrives at 8:45 PM. He told me that he just got the call at 8PM and had been in my area ALL DAY! Sounds like a communication problem between the dispatcher and the techs. He looked around (without a flashlight) and quoted me a high price which I didn’t pay. He was done around 10:30 ish. He left a big mess. Black gunk all over the cabinets, in the sink and under the sink. Don’t the techs clean up with a degreaser? Black marks on the rug by the front door from his equipment. Run from this company. There are too many others out there.

Who doesn’t like to begin Thanksgiving Day with 5 lbs of pulled pork stuck in the pipes?! No kitchen sink. No use of a dishwasher. And dishes piling up in the basement kitchen because at least that sink would drain. –No dishwasher or disposal down there but beggars can’t be choosers when you’re eating on disposable plates when it should be Grandma’s china!
After 3 different «snakes», several blasts of CO2, reversal with the wet/​dry vac, taking the pipes apart, and stinking up my house with the most horrendous smells imaginable, it was time to throw in the towel.
I called Roto-​Rooter at 10pm Thanksgiving night and by 11:30am the next day, my pipes were clean. For the tune of $ 435. No, not cheap but they guarantee your pipes for 6 months. And one cannot put a price on removing stinky standing water from your kitchen sinks.
He gave us tips. I appreciated it that none of the tips were «Don’t try to flush 5 lbs of meat down your pipes!» –I think by now, I know that one. ;) But one tip is that once a week, you should fill your sink up with just water and then flip the switch to the disposal. Will keep your pipes flushed.
And after seeing what was dripping out of our pipes, I didn’t even blink when he told me about the product they sell «Roto-​Rooter Shield». A preventive maintenance that digests greases, soaps, fats, and detergents. $ 60, but lasts for a year.
Better to flush the kitchen sink once a week as he suggests and to use the Pipe Shield once a month (Oh, and don’t push 5 lbs of pork down your disposal), than to ever experience a Thanksgiving without a sink or dishwasher EVER again.
Now to collect the dishes from the basement.

Last minute issue and Roto-​rooter came through. Free estimates are unusual in this business, really helped. Not cheap, but you get what you pay for
Very professional, cleaned up everything.

We have a 100 year old Chicago bungalow with a gigantic tree in the path of the waste line, so have to deal with roots clogging the plumbing. After trying several companies, we have stuck with Roto-​Rooter because they have the best equipment and are very professional. Last time was able to schedule online and used coupon. Photography of the line condition is now included to help you with Chicago’s program to pay for reconstruction of clay pipes beyond the sidewalk to the street.

Worst service I ever received in my life. A complete waste of time and money. After the plumber screwed up my sinks (leaking water, wrong hot/​cold settings), he came back the next day to make amends and left with things in worse condition. Completely overpriced. I paid for a service I did not receive. I feel gipped, lied to, taken advantage of. Not to mention the time and money I cannot get back!

I had a plumbing issue where my shower was all clogged and it was backing up into my laundry room. Called root-​rooter. They where at my house within the hour. Javier was extremely experienced and he said if we had waited any longer we would have had a real problem because our sewer lines where all backed up. He was able to fix he problem within two hours.

Called Roto-​Rooter this morning at 9am and by 10:30am, a tech was here to fix my kitchen sink. Jack assessed the pipes then determined the problem and reviewed everything with me before he started the job. My sink and pipes are as good as new. Jack also gave me some helpful tips for my bathroom and sewage in the basement. I highly recommend them!

After some horrible storms our sump pump finally died. We called the next morning and they came right out as fast as they could. Our service tech (Don #3145) was so helpful, polite, and knowledgable. He explained everything to us and answered all of our questions. He worked very fast and he even made our system better as some things were not correct previously. Thank you, Don! We are located in Aurora, IL.

I heard this name so wanted to give them a try along with others. I had a sewer smell in my laundry room and was looking for the root cause and quote to fix it. The technician came and did not show any interest in getting to find the root cause. Most plimbers recommended smoke test. He just asked me to buy the drain cleaning liquid for $ 56.
Won’t go back to them again.