PetSmart

Took my 2 basset hounds here for a bath. Only have done it a couple times before. First time I took only one, could swear they never even got her wet. Second time, took the other one (the extremely stinky one due to drool) they actually did a good job that time. this third time. brought both of them. Dropped them off and less than 2 hours later they called that they were done. We get there (10 minutes after they called) and they are bone dry. Not even damp. Their hair take forever to dry when we give them baths. Even when under the dryer for 15 minutes there’s no way they should be completely dry. And before even leaving the store I could smell them. They smelled worse then before we dropped them off. Now today we gave them a bath at home. And low and behold they don’t stink! Wow! The concept. So the almost $ 100 we gave the Petsmart, we are just considering a donation, it’s gone. NEVER GOING BACK. Not even for their food. One more thing I forgot. They said they cleaned their ears also. Ummmm Not even close. They were still filthy. Plus they didn’t even do their anal glands, which is supposed to be included. According to the list of items that is included with the bath. These bathers are just plain lazy,

Regularly leave our puppy here. Tried several other places and he would come back very skiddish — dont have those issues here. Friendly staff, very understanding of my overprotective wife… lol

We took our puppy Millie to Petsmart for an overnight and playtime at the pet motel. Here are the details of her stay
We took our dog Millie (a 9month old Westie) for a trial run at the Naperville Pet motel at Petsmart on 111^th and 59. We wanted to possibly leave her there while on vacation but wanted to do a one night in order to see how she did while we were home.
We dropped her off on a Saturday Morning and signed her up for a short play time with the day care dogs. We did not sign up for the whole day because we were not sure how she would do.
The cost for one night was $ 35 and the playtime was an additional $ 8. We brought her own food and treats but I think they will feed them with their food if you want.
Late that afternoon I got a phone call saying that first of all everything was ok. but when they went to feed her they noticed something that did not look exactly like her food in the bag. I had bagged up her food and included her probiotic pill which is similar in color to her food and about the same size. I was impressed that they were able to notice this. Obviously they were not just dumping food in a bowl and giving it to her as they had to really look to notice that. It was explained that next time I needed to bring in the probiotic in its original container so they could dispense it as that is there policy.
Since I had them on the phone I asked how her playtime went and the guy I was talking to told me that she had a great time and they let her stay longer in play time because she was having so much fun. I guess there were a few other Westies there that day and they were all having a ball playing.
The next morning we picked her up around 11am. You have to pick up by noon so we got there a bit earlier. They took care of her bill and told me all about her stay. When they brought her out they had obviously brushed her and she had been freshened up with a spray of some sort.
She looked like she had had a great time and did not act clingy or anything. They gave me a little write up with her like a report card with a note about how she did with eating, potty, playing and sleeping. She got all good marks.
When we got home I checked her over to make sure she was ok after all her playing and there was not so much as a scratch on her. She sure was exhausted from her fun times at the Naperville Pet Hotel. They also gave us some great coupons.
We will definitely be bringing Millie back again
photo becky brooks

I have brought my 5 year old Border Collie in since she was a baby to get a bath/​haircut. We go about 3−4x a year, so I would say, we have done about 20 grooming sessions over her lifetime, almost always at this location. I would say, we have been happy with half of them. However, the last few have gotten worse and worse, leading up to our worst experience ever over the weekend. We brought her in at 5:00pm, knowing they close at 9, so they could not keep her in a cage for any longer than needed. Last time, we brought her in at 8am, they told us it would be 3 hours, and she was there almost 10 hours. So I got there at 8:00 after they called, and they told me she was being aggressive towards the hose, so they did not want to stress her out anymore by doing anymore. I asked if she ever bit them, or if they felt like she was, and she said absolutely not. They even said on the paperwork, she was sweet at times, just didn’t like anything around the face. I also warned them up front, NOT to use the blowdryer on her face, she doesn’t like that. Needless to say, when they brought her out, they did not cut her hair, and did not grind her nails. Her backside was still very wet, as was her face, and there were clumps of hair all over her. They hand me by bill, which was $ 82, ($ 5 more than I ever normally pay). They told me they discounted it since they did not give her a haircut. I told them, this was not a discount, in fact, its more. So they call over a manager, and tell me that I have to pay. I refused to pay for a haircut/​grinding when nothing had been done. After speaking with a manager, they told me they would reduce the cost to a bath of $ 49. I told them that I did not even want the bath, that’s just what has to be done in order to get a haircut according to the groomers. I just wanted a hair trim and nail grinding. So in the end, I had to pay $ 49 for them to literally get my dog wet, and then have me pick her up, bring her home, dry her, comb her hair, and now will have to pay full price somewhere else that can actually do their job. I called corporate and I am waiting on a call back to see if I can get my money back, as I feel robbed.