Naperville Taxi

Save yourself the aggravation even if the price is good. The company seems very poorly run. The driver was clueless and at one point i literally had to ask him to stop driving in the opposite direction of the airport we were heading to. They jam passengers and luggage in with seemingly no regard for comfort or damage. I will never use naperville taxi again.

Terible company. I fly on business a lot and was ordering taxi many times. First, they have very old cars which is unsafe to drive. Second, they did not pick me up from the airport blaming on traffic but I did a reservation 1 day before and they should expect traffic at 5pm.
Third, todays morning I had the worst ride ever. The driver was late 20 min and then he was driving very unsafe speeding and tailgating and at the end he dared to ask me for a tip!!! When I said no not this time cause I am late because of you he started explaining himself in a very rude manner that he had to fill up his tank and that I should allow 20 min late!!!
Never take this company. Next time I am taking UBER.

BAD EXPERIENCE. Was told it would be 10 minutes, it was an hour before they admitted they couldn’t even get a hold of their driver on the phone. Then I was told they called another cab company to pick me up. Called that company and they had never received a call.

I used them 3 times over the course of 7 days very recently. Here are the facts, make your own choice:
1) Monday: Home pickup to Midway — driver on time, no issues.
2) Wednesday: Midway pickup at 11pm — I called Naperville Taxi at 11:10 because the taxi had not arrived – he said it would be «3 or 4 minutes». 10 minutes later I called again, he said the driver was «caught in traffic» (at 11 at night) — She showed up 30 minutes after the requested time
3) Sunday: Made a reservation online 2 days in advance for a 3:50am pickup to Midway to make a 5:30 flight. Requested a minivan for 5 people. Received an email confirmation back for the time and the minivan. I called around 3:30am to make sure the taxi was on time, given the experience from #2. Was told «yep, will be there». At 3:55 I called and asked where was the taxi, was told there was «confusion» and it would be 10 – 15 minutes late. When I said we would miss our flight and asked if there was another minivan that could hurry over, was told «you wanted a minivan – I don’t have a minivan». The guy on the phone claimed there was no email reservation, was a total jerk, didn’t apologize or anything. No email or phone call back apologizing. We hopped in our car and hurried to Midway and parked there.
4) To top it off, when we returned back from our trip (to our parked car we had to use because Naperville Taxi never showed up), Naperville Taxi had the gall to repeatedly call me and tell me I had a taxi waiting, and that we had made an online reservation for pickup and needed to honor it!
Total clowns

Ordered my daughter a taxi online and everything went smoothly! Easy to make a reservation n received a confirmation quickly. Great communication between the driver and myself. Would definitely use again.

I reserved via online reservation for a NYE transport from my home, to hotel, return back to home. All reservations were confirmed via email. The pick up from my house to the hotel went fine, the guy who was driving us was nice, entertaining and was safe. He assured that someone would be there to pick us up at our requested time if we received the confirmation email.
About 15 minutes after our pick up time had passed, we contacted the company who said they «cancelled our reservation» due to high volumes! After speaking with an employee, who hung up on us several times, I received an email at 1:24 am cancelling our reservation (pick up time was 1:00am). Stranded, we contacted AmericanTaxi who was there in a bout 20 minutes! Will for sure use American Taxi from now on…

Told me to wait 45 minutes for a taxi. When I called 50 minutes later, they said there is no record of my call. All of this in the middle of a Chicago winter. Don’t use them!

I wish I had read these reviews before I booked my reservation! I made online reservations for pick up at ohare on my return from France. One of the reasons I went with them was price. The website said one price and I was charged $ 8.00 more. Makes me sorry I tipped the guy, especially since he wasn’t there when my flight got in and after traveling for 12 hours I had to wait another half hour for him to get there. Then he calls me and tells me he’s in a black van with the hazard lights flashing. There were no taxi signs on the vehicle at all. It was dark so I couldn’t tell whether it was clean or not. As a woman traveling alone, I was not thrilled with getting into a van with this guy. I wouldn’t use this company again because they misrepresent their pricing and are unprofessional. And when I called to express my concerns and ask about the overcharge, the woman apologized but then hung up on me!

Do not use this cab service! They are terrible! I made a reservation for a pick-​up at O’Hare & requested a town car.
They first tell the driver to go to Terminal 2 to pick me up even though I’m at Terminal 1. I’m waiting for 20 minutes & when I call the business, there’s no answer. Then when he finally understands me, he comes to pick me up in the most run down cab ever! Clearly no town car.
When I call the business again (which sounds like a house because I hear screaming kids in the background) the woman said she though United was in Terminal 2. I said maybe you should look that up before you dispatch a car there. I also said this was no town car. She made some other stupid excuse about being too busy that night.
Completely incompetent & unprofessional! Use anybody else!

We’ve used Naperville Taxi several times in the past couple months. The drivers are always on time, friendly and the cars are clean.

I use Naperville Taxi anytime I travel to O’Hare and usually they are on time.
The quality and cleanliness of the vehicles greatly vary by driver.
I’d recommend using them over others in the area.

You get what you pay for:
— beat up personal vehicles
— unprofessional amateur drivers
— rude dispatch
— late picks ups on both ends
— complete disregard for customer time
The only thing this place has going for it is price to Ohare. It’s low rent operations like this that make Über and alternatives so popular. Naperville taxi is the worst.

I use Naperville taxi whenever I need to travel to either Midway or O’hare airport because it’s reliable, responsive, inexpensive and convenient. This evening Brian drove me from Midway. He was courteous and a great conversationalist. He is knowledgeable about telephones, sports, the taxi industry, and current events. His friendly banter was a welcome respite from a strenuous trip. I will continue using Naperville Taxi and recommend you do too.

My husband and I had a great experience here with our ride to O’Hare. We loved our driver and asked for him by name for our return trip two weeks later. We even brought him back a souvenir from our trip! We will definitely be using him again.

Worst cab company around. You’d be better off going up to people in a parking lot and offering to pay them $ 20 to give you a swift kick in the go nads and take you to your destination. I mean really, they charge an arm and a leg and don’t show up. Second time I called them. And im a patient man, you have to be in my line of work. Im sure another cab service can do a better job. I ordered a cab and my neighbor comes to get into my cab saying they ordered it. When I order a cab I do not want to share it. Especially if I’m paying the full freakin fare. Learn how to run a business you lousy company.

I have used American Taxi for more than 10 yrs and fairly frequently over the last 6 months. They have become worse and worse as the years have progressed.
My experiences include being yelled at numerous times, can’t find me, showing up very late making me miss my train, from Midway AP taking route 83 off of 55 to get to Naperville instead of 355 (insane!), telling me that just because I called to be picked up doesnt mean they will show up, having a driver that was to take my daughter back to the city saying that he’s never driven to the city and became lost after he insisted that she take his GPS and she was to direct him (she refused), taking my sister to the airport and driving so eradically that she became sick.
I also recently had a driver pick me up without turning on the meter. When I asked him about it he told me that he didn’t need it because I got the price via text. I knew exactly what he was doing but I knew what that regular route of mine goes for and is always a few dollars less than the texted estimate. When I paid him the normal price, he told me that the amount was the higher of the estimate range. I told him to be on his way and he was lucky I didn’t report him.
My experiences were ⁵⁰⁄₅₀ bad/​ok a few years ago to now ⁸⁰⁄₂₀ bad/​ok. They will appease you on the phone and acknowledge that their drivers are often very rude but clearly, the company doesn’t have control. Rude, unscrupulous taxi drivers!

I used Naperville Taxi about 5 times and my last time I made a reservation, no one showed up to pick me up. I called a couple times and waited 10 minutes. Luckily I had my car and was able to drive to the airport. I later wrote them to notify them they had missed my reservation and got no response.
I would not recommend them to anyone and plan to switch to a different taxi company in the suburbs.

I used Naperville Taxi to go to Midway airport. The driver did not get out of the car to help me with my luggage. In general he was actually very friendly, but in order to pull up some music and pictures (?!) he wanted to show me, he was constantly using the web on his phone. While driving. And we’re not talking a quick «gotta go» text, but full-​on Facebook and YouTube searching and scrolling. I couldn’t wait to get out of the cab.

I was very pleased with my cab ride from Wheaton to downtown Chicago.
Speaking with dispatch was easy, the driver nice and on time, the car was clean, and it was only $ 66 (cheaper than the $ 110+ that the downtown chicago taxi charged me for the exact opposite trip)
This was a solid cab ride done right, and from my 1 experience I have no qualms recommending them to anyone else.

I would defo recommend Naperville Taxi for a stress free ride to the airport from Naperville.
The fam and I needed to leave the house at 6:00am and the cab arrived 12 minutes early. Perfect timing so we didn’t have to hustle to get our luggage out and everything.
The driver was neutral, we kept quiet and so did he. He knew exactly where we needed to be dropped off and helped us with our luggage.
It’s nothing over the top, but the taxi vans don’t smell and they get you where you need to be, on time.