Naperville Limousine Inc.

Same company posing as Mercury Limousine. Review is below.
After writing the terrible and accurate review below, I was surprised to find this business rated as 4 stars. Looking a little further, the same review I wrote was posted 3 times by other users but deemed irrelevant by Unilocal.The commentary is below.
Are you planning your wedding? Are you looking for reliable transportation to and from the event? Do you think that paid reviews on a lackluster limo company will help you make the decision?
I submitted for a quote for 3 hours on transportation to and from our ceremony to a reception. We got a quote and tried to put the contract though their site. The link put the order through at $ 0.00 so we called Mercury Limousine. The price quoted by their site originally seemed in the range so we followed up.
From talking to the receptionist it was clear that this is a common case. They refused to honor the quote that their site emailed because it was for a wedding. When we asked what the price would be, the quote was 15% higher. We tried to clarify the reason for the up-​charge, the difference in service offered, drinks, decorations etc., The answer was there was none. The offer the exact same service but more expensive simply due to the fact it is a wedding.
We asked to talk to the manager to clarify that this is in fact the case and the lady said he was not in and wouldn’t be back that day (at about 1PM local time) we called back several days later in response to the same quote. The gentleman we spoke to said he notes on our account indicated a wedding and it would be more expensive. He also said the service is the same but the pricing is different due to the fact it’s a wedding. When we asked to clarify with the owner we were waiting on a call back from they hung up.
With that said we found a much better limo company within the Chicago land area. The quote we received from their site was honored and the bus rental was over 20% less. Do yourself a favor and call around.
We all know that weddings are ripped off for like kind services. The difference is that most companies at least try to deny it and at least feign being reasonable.

Used for airport service for family vacation. Both limos smelled terribly like smoke. The return limo smelled like smoke mixed with air freshener. Disgusting. Will not use this service again AND will be requesting non smoking limos going forward.

We were charged more than we were quoted when we made the reservation. Despite confirming the reservation, on which we’d entered the correct credit card info, the limo company called after the ride to say the charge was declined. The credit card company said they were approving the charge on their end, and it was showing up on our online statement. I called the limo company back to tell them, and they continued to say the charge was declined. Someone else’s review mentions a problem with the company declining a card that was perfectly good too, so this company may have a problem with its payment system. It’s a hassle to have to resolve it, and they’re not apologetic. Regarding the ride itself, the car was clean and the driver was on time to pick us up, but he was not particularly friendly.

Has been my go-​to transportation to and from O’Hare for business trips for years. Have never let me down. On-​time, courteous and clean. Always a pleasure.

We did end up getting a full refund for the ride and an apology email from their corporate office.

Bad service! We’ve used them few times, always late to pick us up from airport. Tonight we had to wait for 1 hour to be picked up from Ohare airport, from the time we called, even we’ve been told 5 min. Will never use them again!

Booked Naperville Limousine and again, use car services all over the country. Maybe Chicago-​area ones just don’t really know how to run them compared to NYC or DC? In any case, pros and cons:
Pros:
– great e-​mail communication about how to get to car from airport. I presume there’s some glitch with Midway that disallows drivers from coming inside to find passengers, but that’s ok. It wasn’t an international leg of a flight; I can find a car with a number clearly posted in the windshield.
– driver was nice, until [see below].
Cons:
– requested a sedan, got a huge limo. felt really tacky, plus it’s a waste of gas, energy, etc. if a client wants A and paid for A, get them A.
– apparently because I was traveling internationally, my credit card declined the charge for my online booking, however despite booking many days in advance, none of this was revealed to me so that I could put in a new card number prior to getting picked up. What happens? I get to my address, want nothing but to go inside and take a shower after 14 hours of flying, pay tip to the driver who lets me know that even if something is a problem with payment (driver was I guess contracted out by the company), that Naperville Limousine will call me. I am literally just about to get in the shower when BANG BANG BANG on my front door. Run downstairs to find the driver irritated that my card didn’t go through, and basically announces this in a loud voice so that my entire neighborhood can hear. What ever happened to customer service?
Obviously I pull out a second card and pay immediately, but for the love of all humanity — if there’s a problem with payment, I should be dealing with Naperville Limousine, not a contracted driver. I apologized, driver is happy, but thanks no thanks for the coronary after all that traveling.
Pro tip: (1) pre-​authorize on the credit card so that if it doesn’t go through, you can contact the customer in advance so s/​he isn’t dealing with non-​affiliated drivers on her property who are rightfully upset and confused about the situation; (2) don’t send a limo when the customer asks for a sedan. Basic client service.

Booked Naperville Limousine as our «day-​of» wedding transportation. We booked 2 limousines. One transported the guys from Plainfield to downtown Naperville and then to Darien. The other transported the girls from Aurora to the same destinations. Total cost was less than $ 700, and that also included a Town Car that later transported the two of us from Darien to Oak Brook.
You got all that? OK, so here’s the breakdown:
Punctuality: They were on time, if not a little early.
Friendliness: One guy was polite but not overly chatty. But I’m not taking off points.
Skill: In downtown Naperville, we were met with some difficulty where we wanted to be dropped off, and the drivers got agitated that they couldn’t just park on the street. They didn’t realize themselves that we’d be busy taking pictures for awhile, so they could park in a lot. I had to tell them that.
Cost: Other companies in the area were $ 500+ for one limousine. Trolleys and party buses were well over $ 1,000. We got 2 limos and a Town Car and they took us wherever we wanted, all for less than $ 700.
We were happy with their service, and we hired them again to transport us from Plainfield to O’Hare airport. We departed for the airport just before 5am, and we received a phone call from the driver stating he’d be a few minutes late. He was maybe 5 minutes late, but it was early morning and I totally understood. And I appreciated the phone call.
The company I work for has also used Naperville Limousine hundreds of times and I never heard a complaint. They’re a reliable and affordable company.

I’ve bumped them up to two stars because after I told management what happened they gave us a partial refund and fired that particular limo driver. Apparently they’ve had similar complaints about him.
Hired them for a bachelorette party. I got no confirmation email about the reservations so essentially I didn’t know any of their policies. He yelled at me when I asked him for 10 dollar bills so that I could give the girls change. He kept repeating «Are you going to pay me or not» The person I originally talked to told us we could leave our things in the limo and he said we could not. One of the girls got sick in the limo on the way back and he just sat there quiet and I had to ask him if there was a cleanup fee. And then he started yelling at me that it was 200 dollars. (Basically he was just going to charge my card without telling me) I told my friend I didn’t have 200 dollars obviously asking other people to pitch in and NOT because I wasn’t going to pay him for it. He threatened to call the police. He was consistently rude all night and significantly lessened the enjoyment of the experienc

I used Naperville Limo to take me to Midway. They showed up a little early — which was great. I live in a new area and I was worried they wouldn’t find me, but they did without any trouble. I just booked with them again.

I just spent over 45 minutes standing outside in the cold, in the middle of November, waiting for my pickup at O’Hare. This is not the first time they’ve been late to a pickup, but it is definitely the last time I’ll be using this company!

Our driver was 15 minutes late for a 45 minute ride to downtown Chicago. It didn’t seem like enough time but we assumed they knew what they were doing. We left our house and the driver turned South. We needed to go North. The driver said his dispatcher told him to go this way. We had to call from the car to change our reservation at our destination. If we were going to the airport or to a play we would have been SOL. We finally arrived an hour after leaving. Our driver was 5 stars. The problem was with the dispatcher. Our driver was late and was given bad directions. Next time we will probably use Belgio’s Chauffering (former owner of Napervile Limousine).