Jos. A. Bank

Unfortunately, when deciding where to buy my suit I did not have a choice since it was chosen by the Groomsmen but I will definitely never go here again. If you do here’s what you will get: pleasant service (that is where the positives end), you will also get clothes made to fit middle aged and up men with large waste lines and large guts. A medium here is like getting an XL at another store. If you are a man with a large waste line and wants to feel like you really aren’t that big, this is the place for you.
Now specific to Naperville’s down town location:
I ordered the suit for pick-​up at this location because it had higher reviews than their other locations. The suit was scheduled to arrive about 2 months before the wedding to allow proper time for tailoring and fitting if necessary. The suit arrived 3 weeks before the wedding allowing just enough time to tailor it but not allowing for much else. Prior to ordering the suit they asked us to go get measurements from a professional tailor at their store. I did so and sent them in. I assumed this would be free since I was buying the suit from them and I had my measurements sent in. Turns out they charged my $ 60 extra to tailor the suit that the gave me in the wrong size.
I put the suit on and it looked as if they literally looked at none of the measurements and pulled out a suit for someone twice my size. I am 5’10″ and the suit would have nicely fit someone that was 6’4″ and 100 pounds heavier. The attendant immediately told me it looked great! The shirt underneath was baggier than the jacket and the wrinkles were bunched on both sides of my tie, it looked ridiculous. Then I noticed they ordered the wrong type of shirt pattern. I don’t understand how this is possible when all the suits are mailed out from the same location to their branch stores… They said: «Are you sure? They are both similar colors… no one will notice!»
So I insisted and they ordered a new shirt that was in my size and the right pattern and tailor the suit correctly. The tailor made two marks on the suit where he felt it needed correction and said he will expedite the shipping so I would have it in time to get on the plane. So I think: «great, I’m good to go!» A week before the wedding the suit comes back with slight alterations. The shirt is still baggy– just a bit less baggy, I now have parachute pants and a suit jacket that doubles as a dress. They said «Wow, looks great!» So after 3 mistakes on alterations, measurements, and even picking the right pattern, with only 1 week left I could afford another.
I ended up going to my tailor and they rushed it through for 150 dollars, they had to fix all of the mistakes from Jos A Bank– the tailor at Jos A Bank actually F’d up the stitches so that they zig zagged on the seat of the pants, and back of the jacket where they had taken it in. So I spent a $ 300 on the suit plus $ 60 dollars in alterations and had to put 150 extra into fixing it and got it the day before the wedding. $ 510 dollars on a suit, not to mention 2 months of calls to find out why it hadn’t arrived and multiple trips to the store to have things fixed. NEVER GO HERE OR TO ANY JOS A BANK. Everyone in the wedding party had similar stories from stores in Boston, Nebraska, Illinois and Texas.

Customer service is not their strong suit. It does take a while to get anybody’s attention. Stopped in on a Saturday morning and looked around for 20 minutes. Prices and selection not too bad, but I couldn’t find anyone who had time to help me. Eventually I left and spent $ 300 at Nordstrom Rack.

These guys have it going on… other than parking being a challenge at times (downtown Naperville)
When they have their buy 1 suit get 3 free it’s a no brainer!
I have been in and out in under 15 minutes… this is with trying on 4 suits and being measured for tailoring.
If you are looking for great service and great value… this is the place.

I went in with my fiancé excited to look at the tux rental options. We walked in on a Saturday around 1pm, not too crowded. We walked around the store for a good 10 minutes, without even being acknowledged. We asked for help with tuxedo rentals, and were rudely told that we could be helped at the back table. We sat down at the teeny tiny table and kept looking around for someone to help us. No one came. I finally made eye contact with a skinny woman who was hiding out in the corner and not that willing to help. She showed us the binder that was on the desk and had my fiancé try on a jacket and pair of pants. The pants looked horrible and coat did not fit properly. Each time he came out of the fitting room she was no where to be found. I was pissed and walked out. Definitely not going to give them business for 10+ tux rentals (totalling well over $ 1,000) to a store who did not give us the time of day.
We wound up walking into Mens Wearhouse on 59, worked with Melissa who was fantastic, matched all of Jos. A. Bank’s coupons, and were able to put styles together on a manequin and were able to try on. Mens Wearhouse kicked Jos. A Bank to the curb. We actually gave Mens Wearhouse the business card from Jos. A Bank and told them to shred it.
Not surprised this place had no reviews.