Gerber Collision & Glass

This place… wow. Just WOW and not in a good way.
Lobby — dirty. FILTHY DIRTY
Coffee maker — why in the heck did *I* need to fill the water reservoir in the lobby kuerig???
Ohhhhh… that’s bc everyone who seemed to be employed there was too busy gossiping in the break room or «chatting» with the boss behind closed doors.
5, FIVE people, supposedly employees, walked past us as we stood waiting for someone to acknowledge our presence.
Had an appointment for 1pm for a windshield replacement. Had to actually call the mobile tech to inform him we were there.
We would STILL be waiting to be acknowledged had we not done that.
Customer service did NOT exist here on Wed Feb 17, 2016.
Gerber needs to do some serious re-​training for this location.

This is my first Unilocal review and I created an account specifically to rate this business.
Back in 2013 I took my leased Buick Verano to Gerber and paid over $ 2000 cash for a slight scratch and paintjob near the fender. Originally I thought I got a good deal. But when I returned my car back to dealer at the end of my lease the technicians noted the off paintjob and damage from what I thought Gerber fixed.
***BUYER BEWARE, STAY AWAY FROM THIS PLACE***

Jessica & Ron followed up with me about my experience and offered to make amends. I must say, I am extremely satisfied. The new manager, Ron Noble personally met me and listened to what happened during my second experience at Gerber. He immediately inspected my vehicle and made an appointment.
Today I picked up my car and everything that I pointed out had been fixed. They even detailed my car. I spoke to Kevin, the technician who buffed out my car and he patiently explained what exactly he did to fix the problem spots. I now highly recommend this facility.

Excellent and quick service! Jason was very knowledgeable and helpful. I needed my rear bumper replaced and painted, and not only was that done perfectly, but he used the remainder paint to touch up other unrelated scratches and scrapes on my car. Very happy with the overall experience. I would definitely go back if I ever needed to.

They eventually got the job done and it was completed professionally. They care about the bad reviews they have gotten. Hopefully this will translate into better service.
Pricing very competitive

One dark night, an ignorant moron decided it would be a good idea to smash my driver back left window in. A minor setback in my night, I knew it couldn’t been that painful to get fixed. Gerber proved me right.
First, I quoted Safelite Glass. Well, sorry guys, but there was no way I was paying $ 340 dollars for one power window. So, I looked up a quote for Gerber. A whopping $ 150 dollars?! Yes, please! I submitted my quote and called the next morning for installation.
When I called the next morning, they were able to put in an appointment for me on 9÷12÷14 (the next day) and they would send a mobile unit to install IN MY PARKING LOT! I knew this had to be too good to be true. Well, the quote I had mentioned in my phone conversation jumped up to $ 177 because I mistakenly put a 2007 Focus instead of a 2008. I mentioned that I had been quoted $ 150, but the lady stated I mistaken the year on the car. She knocked my bill down to $ 173. Yes, not that big of a difference, but was still thoughtful.
So, fast forward to ⁹⁄₁₂ at 7:55am. I wake up, I missed a call, and it was my Gerber guy confirming my appointment and my address. I call him back, miss him, and leave him a message with my address. I fall asleep. I wake up 30 minutes later and the guy is already working on my car because my boyfriend gave him the keys. 9:15 rolls around, the guy is completely done. My window looks amazing and he is handing my keys back.
Honestly, I have never had better service from an «appointment» style company. Comcast has always let me down, Ashley furniture was always late, etc. This company obviously is doing something right with their drivers. I am more than pleased.

I had used this firm 2 times in the past, once when they were «CARS» and again after their transition to Gerber. This time I had a minor scratch on a rear ¼ panel. Simple repair and their estimate was for 8 hours /​2 days to repair. Dropped my car off on a Tuesday and it took them until the following Monday — 7 days to repair. No viable explanation for the delay was offered.

Absolute nonsense in these other people reviews. I understand that no one who has decent experience or good experience writes reviews. And these sites are for complaining. But some of the reviews are a scam.
Let me tell u my exp. I have 2010 Prius. I was backed into while leaving a parking spot. The other driver said i backed into her. I say she backed into me. We went to insurance to let them settle it. While insurance calls were in. I took car to auto shop in area. That was rumored be very cheap. They quoted me 1400 bucks. I told some friends in car business about this. And they yelled NO not them, They are horrible. You will have no warranty. Your car will look like hell etc. so i asked around more. And everyone said gerber in naperville was good.
Well. I didnt want to pay a ton but took it there. The estimator guy… Jason. Comes out. Takes tons of pics of my car. Explains how it is obvious i was backed into. Takes more pics. Then proceeds to clean the white paint from other car off mine. For free. He spends an hr or so for free on my car. Gives me estimate of like 2000 or something.
I call my out of state insurance company. Ugh. And tell them. They send estimator to my house to take pics. And get the gerber estimate. Now the estimator tells me. «yeah use gerber, not so-​n-​so. We don’t like so-​n-​so cause work horrible, then we get reclaims»
I think awesome. I will go with gerber. But now my friendly insurance estimator says he has to send it in for approval. In mean time my insurance and hers battle over fault. Thanks to Jason’s pictures and expertise, it is determined to be other driver fault but both insurances pay 50 – 50. At least i didnt have to pay all cause of other drivers lies.
Well insurance adjustor gets back to me. And says something like. «Yeah gerber way better. But u screwed yourself with cheapo company’s estimate. I have to reduce claim by 200 bucks» or something like that. So he says a check for 1800 will be sent to me.
I call gerber. They say they will do their best to get it at 1800 but cant guarantee. Especially since they warranty and the car has lot of side body work damage.
They call me up, and tell me bring it in Wednesday. To sand and paint, and fix the door, the bumper, the quarter panel, and even touch up some rock chips on hood (for free).
Says it will take 3 – 5 days.
I bring it in Wednesday morning. They start work immediately. Like that morning!
Next day Thursday afternoon they call and Prius decal from bumper didnt adhere right. So car not done yet (wow in 36 hrs only). I say no problem.
They call Friday afternoon. Car is done. I go in. Expecting to hear «well was 2000 u got check for 1800, but there was more trouble than we expected. We rushed car for u, and that decal put us over costs. So bill will be 2200»
That’s what i EXPECTED.
What i heard was. «well here is your car, glad we could finish it before weekend for you. We were able to get a discount on a part we weren’t counting on. So we passed saving on to you. Your bill… 1650!» Yes 1650. Not 2000 not even 1800 they know i got check for all because they got a deal and passed it on.
So ummm yeah. The car looks perfect. Time was fast. And they passed on a savings they weren’t expecting and i didnt know of.
Wish I could give them, 10 stars to make up for the scam reviews listed above

Fortunately the company itself is good. Another gerber location took real good care of me

Car Owners Beware!!! This is the worst company I have ever experienced and dealt with! My Pride and Joy Trailblazer SS were stolen from this body shop because of their negligence and carelessness! I don’t know what kind of people Gerber employees but they have no clue how to run a business. Clearly this was a crooked employee who was involved in the theft of my SUV. I will not rest until this place is shut down completely! and who was involved is put behind bars!!! Gerber should really consider firing everyone staffed there and starting fresh!!!

Mario and his team went above and beyond my expectations. Quality work and very professional.