Gerald Subaru of Naperville

Nick was great to deal with. He is personable and very helpful in guiding us as we made our decision. It was nice to feel like there was no pressure, but everyone wanted to help us get what we wanted.

Nice customer service. Helped me out on a holiday weekend when they were clearly booked up with customers for scheduled service. Provided me a good explanation of my service needs.

Not too pushy; very friendly; looking forward to seeing their new facility they’re moving to late summer to bring our new Forester in for its first checkup

Leo, is amazing. Leo excellent customer service skills won me over. It takes time to build a connection with a client, Leo can do this in one phone call. Leo is extremely knowledgeable, confident and funny; you have the perfect person working for you. He won my business. My family loved that he was bilingual.
Casey from parts department was awesome he helped located an item I needed and gave me advice, super friendly.
Tony from finance he was Amazing. He made signing my life away (joke) fun.
It was pleasure buying my car, Thank you

integrity1
–noun
adherence to moral and ethical principles; soundness of moral character; honesty.
That’s what the dictionary says. But I think this really counts when nobody is looking. I mean when you take your outback in and tell them, «I think I need new front breaks» you expect a call saying you need new breaks. That’s not what I got. Instead they told me I was not even close. Just an oil change and tightening some heat shield. Nobody gets to see their breaks so you are trusting in the «Golden Rule»: Treat others the way you want to be treated. Who does this anymore? A car dealer? Sometimes your
Faith /​confidence /​good vibe is renewed
In places you don’t expect it. Then again, these are hockey guys ! They play the game the right way. See you in October for the timing belt change.

I came here the other day, following up a lead I had online. Looking for a specific vehicle a 2011 Nissan Juke that was priced right and everything. I talked with a sales person and they let me know it was in a dealership in North Aurora, but they where gonna see if they still had it. Then the sales guy comes back to me and says the car was no longer on the lot. I’m extremely disappointed cause it was a perfect match with everything I was looking for. Then he goes on and tries to sell me a few other vehicles I test drive one and leave, because I just didn’t want to waste my time so I actually looked. Searching the internet I came across the same Juke I was looking for the other day, and I’m like they gotta take this down its a tease. I call the dealer In North Aurora speak to the dealer to find out the car is still there! Tell me why? Why would a dealership lie to me like that. It’s a car that’s a perfect match pathetic, bad ethics, and Slimey sales schemes. I never post reviews, but I was so disappointed. Subaru of Naperville you have forever lost my business. I just can’t believe you would out right lie to me. Now I’m gonna go get myself that juke I wanted.

Casey from the parts department was extemely helpful! Knowledgeable and helpful in getting parts for my 2015 subaru wrx. I can count on Gerald Subaru! Thanks for the excellent service.

Always have a great experience at Gerald Subaru in Naperville. This is our second Subaru — both purchased through Gearld in Naperville.
Our most recent visit to Gerald rates a 10 on all counts. Service Advisor Lyle Frola was especially helpful.

Advertised Starbucks cup and coffee card to test drive vehicle. .did it… but. never got gift card or cup ! After repeated efforts figured not the place to keep promises.

Absolutely no complaints with my recent purchase (new Crosstrek). Mason is the best salesman I’ve ever done business with. Friendly but not pushy. Locked in a price other Subaru dealerships wouldn’t match. He’s checked in with me several times to make sure I’m still satisfied. Would definitely purchase from him again. Sales Manager (Tony) was also easy to work with.
Thanks for making the whole process so easy!

We have used Gerald to service our Subaru for a few years now. Initially the service seemed OK (no better), but it has gotten worse with time. They don’t listen to my concerns about the vehicle. I have taken it in twice for the same repair, which is still not fixed. When I called to talk to the manager about these concerns, he argued with me about whether I had brought the issue up in the past, and also argued with me over whether I received poor service. This is after he knew I was frustrated with their poor service.
Terrible customer service, and our car is still malfunctioning. I wouldn’t recommend this dealership to anyone looking for service.

HIGHLY RECOMMEND NOT DOING BUSINESS THIS PARTS DEPARTMENT!
I own an automotive repair and performance business. My business and I have dealt with their parts department and ordered parts from them several times. Every single time we call it is a hassle for them.
The customer service received from this parts department is unacceptable. Recently called with an accurate part number handy (from and insurance adjustment estimate) and the salesman tried selling it to my BUSINESS, ABOVE LIST COST! THEN PROCEEDED TO MAKE UP A FALSE LIST COST ABOVE THAT! Not to mention the verbal attitude I received from said sales person!
Will NOT recommend this parts department to any other businesses or people.

Horrible experience here. My grandparents and I went here to look for a car. Eric Z asked me what I had in mind and I told him I was looking for a Hyndai Elantra or something similar. Our budget was 8,000−10,000 and he only had one car in the inventory that fell into our budget. It was a Saturn and I’ve had bad luck with Saturns so I did not want another one. Before we left he asked if we would raise our budget and my grandpa said that we would possibly go to 12K but we are going to continue looking. We left and 15 minutes later Eric called saying that an Elantra was just dropped off at the dealership and it fell into our price range. He then sent me a pic of said Elantra.(The picture was probably from last year or something) Now I should have went with my gut instinct knowing that this was too good to be true but after car shopping all day I was hoping that we just experienced a stroke of luck. We then drove back to Suburu hoping that the guy had more integrity than to lie to us like that and that we may get a car out of this second trip. We pull up and Eric is standing outside saying he was «just about to call us but the Elantra is in poor shape but we do have this $ 12,000+ car that you may like» Eric took us as fools and wasted our time. He probably noticed that we were frazzled from such a long day and thought that if he could just get us back to the shop that we would cave and buy something out of our budget. Well absolutely not. We left so fast and went to a dealer down the street and bought an Elantra from Pugi Hyundai in Downers Grove. Eric took us as easy targets and we found that very insulting. Would not waste time here.

I bought my Forester here a couple weeks ago, and it was a very pleasant experience. So different than any other car dealership I have visited in the past. Everyone was so polite, and the process was smooth and efficient. I am so pleased with everyone here!

Every person that I encountered had a smile and a «good morning» and asked if I was being helped.
Eric Z was great to work with. He asked a lot of questions to see what I wanted and then pointed out features and some options. What I liked best is that if he didn’t know that answer, he told me so and went and found out — the sign of a great sales person.
Additionally, it was a pleasure working with Tony who provided the financing and service plans that fit our needs, no pressure — it was a pleasure.

I came in after having a very bad experience at Gerald in North Aurora. Dana and Joe were very professional, took care of my needs, and we had a deal including evaluating my trade in about an hour! I will buy again from this team!

It’s always fun to get a new car but I hate negotiating. My experience was mixed with the sales side of the purchase. I’m a detail person so I want a sales person who is organized and knows the cars inside and out. My salesman was nice but his knowledge was slightly lacking. Lucky the internet provided me with the specs I wanted on the car.
I typically know what I want and don’t let sales people up sell me but I did feel they were pressuring me on the maintenance package. The dealership is dated and the parking lot if inadequate.
The upside I love my car.

Car purchased 9÷29÷2015.
I went back to Gerald Subaru Naperville. This was my 3^rd car purchase from the same dealership.
The salesman Cristian Alva always greeted me every time I visited the dealership to check on the availability of new Forester XT, since end of May until end of September 2015.
I liked the fact that he was very persistent and always followed up, despite the lack of experience. In retrospect, what they offered me for my trade-​in was a rip-​off, however. They marked my trade-​in closely to the near the brand-​new value.
Here’s where my buying experience went bad: When I took the car home, it was dark outside and I could not see anything inside. Next morning I found 3 deeps scratches on the steering column next to ignition hole. This is such an eye sore after spending $ 32,000 on a car. The only other person that touched my car was the porter who took off all the stickers and put tire shine on it.
9÷13÷2015: Gerald Subaru has replaced the scratched steering column piece at no cost.
1÷14÷16: Brake inspection appointment-​The service advisor managed to scratch my windshield with a pen by writing on it as if it was some clipboard. Service manager followed up and offered to fix.
1÷19÷16: oil change & tire rotation: Paint chipped around a lug nut hole on the driver side rear wheel. Customer satisfaction survey emailed to an address which I never provided to the dealership.
Picture added: steering column scratches from the morning after purchase

Overall the service is fast and good, I never purchased anything from here outside of utilizing the service center.
Generally I think the pricing sometimes isn’t accurate, especially for an experience I had to replace a bulb and it cost me more than what was quoted simply because a bulb next to the bulb that was burnt had to be replaced as well. Granted Subaru did a horrible job designing the head light bulb and replacing them requires one to go through the bumper area. Nevertheless, I wasn’t too pleased with the end of repair cost. I did get a call from their customer service department, and have given theme my feedback. I think these guys take customer feedback seriously.
I would probably buy a car from here. But I think the service department pricing is just a bit off or at least I think. Example synthetic oil changes are 79.99 for 4 cylinder, but at one point used to be 60 some bucks. Maybe prices increased since last year but again, it’s just what the dealership may have decided.

Fair warning: this is a long review. In summary, if you are too impatient to read, avoid this dealership at ALL costs. This is hands down the WORST dealership experience I have ever had in my entire life because of the sales manager, Mike Smiley. If you’d like to find out why, I urge you to read and understand why.
To whom it may concern,
Yesterday I had gone into this dealership to go look at an appealing used BMW 335i on their lot with my friend. We went in and we were greeted warmly by the salesman that we spoke to over the phone about the car, but the positives end there.
The car was filthy and covered in salt and I was expected to go on a test drive in it on a very nearly empty fuel tank. I found this concerning as the needle was on empty. I was able to complete my test drive and I wanted to look further into the matter as I was still interested.
I had begun to discuss the financials with them and mentioned that there was a sticker on the windshield that indicated that it came with a warranty that covered labor and parts. I was then informed that this was, in fact, a lie. The car did not come with one as advertised.
We then began discussing payments as I was interested in financing. I gave them a monthly number I would find reasonable. They were able to get me to that number only by elongating the payment period 72 months and then factoring out the details it totaled up to 10,000 dollars in interest which was insane including the pitiful trade-​in value that they appraised of my current BMW of 1,500 dollars from what the financial manager, Daniel, was able to come up with.
What happened next will live on in my memory as THE WORST experience I have EVER dealt with at a dealership in my entire life. The sales manager, a man by the name of Mike Smiley, had elected to assist us. He was able to get to a much more reasonable deal of my request. I was happy with it, but wanted to take a day to think about it as this investment would be a large one for the next couple of years.
He raised his voice at me about how after all the work they did, their job, that this was unfair of me. I did not say no, I liked the car and was seriously considering it otherwise I wouldn’t have bothered coming all the way from Chicago to go see it. My friend then interjects saying that it was rude to treat a customer like that and try guilting me into buying the car. At this point Mr. Smiley SCREAMS at my friend and I in the MOST CHILDISH display I have ever seen. My friend said that he did not appreciate the way he spoke to us and requested my keys to leave and told Mr. Smiley that he would not allow me to buy from Gerald Subaru after such a flabbergasting experience.
The WORST thing I have ever heard a salesman say then proceeded to come out of Mike Smiley’s mouth. «I WILL NEVER LET YOU BUY A CAR HERE!» and «DON’T COME BACK!».
In summary: DO NOT purchase a car from this dealership. If you do, they will attempt to take you for a fool, get as much money as they can out of you, and verbally abuse you like the sales manager, Mike Smiley, did. They will also lie to you and tell you that they perform soft queries on your credit which in reality was a hard one and was the final straw to me writing this review. They do not care about the customer. I will be attempting to contact corporate to let them know of my experience. Do yourself a favor and buy from a more professional and honest dealership.