Firestone Complete Auto Care

I’ve had several sets of tires on my 2006 Dodge Caravan and was happy with the price and service; however when I called and stopped in for a quote on sway bars Todd quoted $ 122. Each (they retail for $ 17) I could handle keystone 3X, be careful with Todd re: parts

Just needed a light bulb fixed. John at the desk was very friendly and helpful. Great location w friendly and patient workers.

Friendly and efficient service! Bought tires via TireRack, drop shipped them here and they mounted, balanced the new ones and disposed of the old tires at a very reasonable predetermined rate.

Went for service and was told my flat was not repairable and I needed a new tire. Tires were not that old and I felt their reason was not satisfactory. They do not repair tires you repaired in emergency situations. So the plug I used to get home after a road hazard punctured the tire forbid them from servicing the tire. Went to Costco where I now buy all my tires and they confirmed my initial thought, the tire was repairable. This set of tires was not from Costco but they took care of me due to my truck tire purchase a year ago. Before you buy anywhere buy a membership to Costco and go there. Free rotations and free flat repair is well worth the cost plus you get a ton of perks.

Have been going to this Firestone for years because the have great service. Recently had our 2004 Suburban in for brake service and steering issue. The technician discovered a bad bearing and fixed the issue as well as the brakes.
To the females who dislike dealing with mechanics, this firestone has been nothing but awesome. They are clear and courteous in answering questions, making suggestions, etc… I never feel like I am getting ripped off and am very confident in their work. A long while back, before going to this Firestone, I purchased tires from the NBT in Bolingbrook. Faulty tires where installed — the tires had extra material that made a thumping noise. I took the car to NBT, with warranty, but they where useless. Took the car to Firestone, who discovered the issue, explained the issue, and didn’t try to sell me new tires as the issue was not a safety issue, just slightly annoying. They actually took me into the work area, showed me the defective area of the tire while the car was on the lift. I was impressed and have been going there ever since.

Ismael the manager was very helpful and I was very happy with my experience. He showed me 3 different options for tires and did not push the most expensive one on me.

The fact that some people trust this joint with such important automotive maintenance tasks as oil changes and tire installations scares the hell out of me.
I like to do as much of my own auto work as possible, but some things I cannot do myself. Most notably, alignments, which is why I have a lifetime alignment at Firestone. When another Firestone shop in the area told me their tech who specializes in alignments wasn’t around for several more days and he would be able to finalize all adjustments (in other words the guy working on my truck didn’t really know what he was doing), I took it to this one to see if there was anything THEY could do.
They wouldn’t even touch it at this location, telling me that that other shop has a better alignment machine. Now at the same time I had a minor exhaust leak at the compression nut that connects the EGR inlet tube to the exhaust manifold, and this nut is very easily accessible from the wheel well. But it can be notoriously tough to get off especially when cold, so I asked if he could loosen that nut, even offering to show him what exactly needs to be done. They said no. A few days later I ended up buying the correct size crow’s foot to attach to my breaker bar, and was able to get it right off myself.
So, to paraphrase their response to my last question: «No, we cannot turn a wrench.» and the first part «No, we’re too lazy to even try.»
I have a feeling they declined my service because they knew I was not going to let them rip me off. When it comes down to it, their business thrives on ripping off less-​informed customers.
Avoid at all costs.

I’ve been taking my Buick here for about 3 years. I am a young professional woman. I have been treated with nothing but respect by the gentlemen who work here. I was surprised by some of the reviews because if there was even a hint of inappropriateness to myself or another female customer I would have left. In contrast to other reviews I have been treated extremely well. They are always honest with me and they do what they can to help me with the cost since my car is high maintenance. They also always manage to get my car back to me the day of if its possible depending on parts. I have taken my car to other places that are less than honest with me about what needs to be done. I will continue to bring my car here until it doesn’t run anymore.

I (female) arrive for my 7am appointment & Ismael was curt, short … A pretty rude tone handling of a new customer if u ask me. Right after I’m checked in, an older gentleman walks in for his appointment and ismael handles him COMPLETELY DIFFERENT! Polite, courteous, humorous. REALLY??? This location needs to do a little something about the service he delivers to female customers. Won’t be coming back.

Absolutely terrible. When I say it took them a week to patch a tire, IT TOOK A WEEK TO PATCH A TIRE. No exaggeration. I came in with a flat 3 times and each time they told me it was fixed. Drove off only to discover an hour later still wasn’t fixed. Finally on the 7^th day they told me I had a hole in the sidewall and the whole tire needed to be replaced. So I bought a new tire only to be back the next day because they did not install the kit correctly. Avoid at all cost.

I took my car in for a 2^nd opinion on something that wasn’t working. The Naperville Firestone thought I was naïve for not recognizing the part had been broken. They were rude & condescending. They also made me uncomfortable by threatening that repairs might not be made unless I joined them in the repair area to socialize! I just wanted my car fixed! I would warn any young lady to not go to the Naperville Firestone alone, especially teenage girls.

went here for some new tires, an oil change, and some new wiper blades. Faisal helped me set up the appointment and was extremely gracious and patient with my questions — he even gave me some info that helped me save $ on some of what i needed.
the day of my appt. i called to see how they were doing on time and to make sure the tires i needed had arrived. Rich helped me with that and was also very courteous and helpful.
then when i got there, Arthur checked me in. he also answered some questions i had, and set me up for a couple minor things i remembered i needed (weird stuff like lubing my door latches and replacing my lock nuts — which they added at no charge!) he was super friendly and helpful. rich also greeted me with a smile, and remembered me from calling earlier.
the work was all done quickly, and the bill was exactly what i was quoted — very comparable prices compared to the discount place i went to first (where they tried to scare me into buying, then became condescending when i said i wanted to think about it first… hint: their name rhymes with «smishflount blires» and i usually like them a lot, but their manager whose name rhymes with «Mlatt» was kind of a dick.)
these guys were all great — they hooked me up real good, and made my trek out into the polar vortex seem like a fun adventure. thanks, Firestone!

I’ve been going to this shop for about twenty years. They are always honest about whether or not your car needs repair and/​or servicing. I have bought numerous sets of tires from them and they do a lot of basic maintenance for me too. They have never tried up-​sell me unnecessary items. The work has always been excellent.
I stopped by today. I just drove my car into the bay, a polite and very helpful young man checked all the air in my tires (at no cost), replaced the caps (at no cost) so I wouldn’t have metal tipped ones that might get rusty and explained why the low air light was going on in my car.
I don’t bother going anywhere else when I need tires or service. Always a competitive prices with Costco etc., and the same manager has been there for years.

Terrible place. I just had oil change and tire rotation on my tire. Then they broke my wheel cap and doesn’t seems to care to fix it.

Went there to have my brakes checked on a 2010 Ford Fusion. Fully expected to have them need replacement. Firestone said no, brakes were fine, just a bit of rust. They also gave me estimates on the tread life of my tires, and changed oil, wipers, and rotated the tires. and gave the car a winter check up. Everything was professional, the car was ready quickly, and I’m happy to have a new mechanic, since I just moved to this area.

I’ve been coming to this location for six years now, and I’ve never felt jipped. You won’t be disappointed.

I had a really good experience here on Sunday, getting new tires on the back of my car. I had priced two new tires at two other locations, and both of those places quoted over $ 100 more. Firestone not only took my car in at the last minute, it only took about an hour. The guys there were very professional and knowledgeable. And the tires that they put on look like, according to my bf, racing tires. Gentlemen, err, ladies, start your engines! I will definitely be back here for future auto services. It’s also in a nice stripmall with Trader Joe’s, a breadstore, and a cool bird feeder store, so you won’t be bored waiting on your vehicle.

I agree with others, the service is very good and they don’t push services that are not needed. I bought my 4 tires from them and they even suggested a cheaper sale option along with a quality set of tires.