Extended Stay America – Chicago – Naperville – East

Your fire alarm goes off way too much. Try to get that fixed. It’s annoying. Keeps people up at night and its overall not good for business.

I stayed here while running the Chicago marathon. The room was missing basic amenities, like a coffee pot. Which is surprising, because there is a small kitchen in the room. There were no utensils, plates, or things to cook with. I didn’t need them but I’m sure some people do, and it was strange that these were missing when it’s listed as a basic amenity in this hotel.
It was clean enough, but I’ve been to cleaner hotels.
The breakfast was grab and go, the fruit all looked disgusting but the rest was okay (Quaker products).
We checked out at 4:30 am so I could go run the marathon, and there was a note on the desk to dial 0 on the phone. I thought it was weird that we had to reach way over the desk and dial 0 on a phone we’re probably not supposed to use in order to get service. It took the clerk 10 minutes to come check us out. He didn’t ask how our stay was, etc. The staff could have been much more welcoming and friendly.

EXTENDED STAY AMERICA… EXTENDED THA HELL NO! The shenanigans here are unreal. Waited in lobby to be greeted by a miserable woman. Lobby became crammed x only a single individual on duty once we finally reached our room after 30+ min downstairs, it’s a damn disaster. I’ve read the reviews, but I never thought it’d ever happen to me I’ll post pics. Everything was as we found it: gross as all hell.

Just as nasty filthy dirty as the last time except no used condoms on the floor. The hotel stinks of smoke everywhere and the cooking utensils that are supposed to be included weren’t. Microwave was full of popcorn kernels as they didn’t bother to clean it after the last guest (hopefully the one before me, but who knows here?) and they rented my room twice to other guests while I was there. Nothing is as awkward as having a stranger walk into your hotel room when you are wrapped in a tiny towel after a shower. Without a doubt the worst hotel I’ve ever stayed in and the BATES MOTEL would be an upgrade from this dump. Bags of garbage filled the halls and no maid service. Slowest Internet EVER but for $ 10 a DAY more you can get faster wireless. This place sucks hard. I called the health dept. because it needs to be shut down for filth. Yuk.

I’ve been to worse hotels than this one, however I’ve been to better hotels too. This was the last hotel I stayed in before moving out of Illinois. One question… when did hotels start hiring ghosts??? From when I checked in… it took between 5 to 10 minutes to be greeted by a rep to when I checked out, I lightly shouted «Hello» 5 times, but no thanked me for my stay… except for Casper the ghost.
The room: nice kitchenette, basic décor, small bed, medium size closet with iron board, and dingy looking tub/​shower.

This is the second time I’ve stayed here and both times have been fantastic for the money. It’s a no-​frills hotel perfect for when you need a week or two away from home (or are moving into the area like we’re doing).
The front desk people are friendly, accommodating, and available any time you need them. The rooms I’ve been in have always been clean and well put-​together. The beds are comfortable and the convenience of having a full refrigerator and stove in the room helped us save money on food!

Not cleaned!
I purchased a pre-​pay deal from Priceline for about $ 78.00 for two nights. On my first night, I found a pair of socks at the foot of the bed. When I called and told the front desk they had someone come and change the bedding and she apologized and was going to let the manager know. The fact that the bed had been made dirty from the previous occupant was disturbing.
The room had plenty of space, I thought and the staff seemed friendly. I was asked for my email for a corporate discount while I was getting breakfast in the lobby which I thought was odd. The grab and go breakfast on the weekend was nice, oatmeal bars, fruit, muffins and oatmeal. During the weekday my only breakfast options were oatmeal and muffins. Other than the cleanliness, it was a good stay.
Would I stay here again? Probably not, because the bedding not being changed between occupants is just unacceptable in my book. I’ve worked in hotels and we always made the bed different ways for change outs and stay overs. I also had to ask for toilet paper first thing when I got there as a spare roll was not in the room when I arrived and less than half a roll was available. One other thing the key was on top of the refrigerator from the previous occupant as well. My stay was May 15 and 16, 2014
Check to make sure you get a clean room, make sure the sheets have been changed and there is toilet paper available.

Traveling with my sister, her daughter, and my infant child, I needed to book a hotel that would provide a bigger-​than-​average room with more than one bed, as well as a kitchenette. I booked our 3 night stay through Priceline, and from the description, Extended Stay America Naperville East seemed to be perfect for us. Our «king suite» included a king sized bed, a full size pull out couch, and a kitchen.
Upon arrival, we were immediately disappointed. Here’s the rundown of what failed to meet our expectations:
–Staff was fine, but certainly not friendly or welcoming. I called in advance to see if they had cribs or bassinets on site that I could use, and was told that they didn’t have anything like that, but instead: «There is a Target close by and you could go buy one there if you wanted.» Are you kidding me?
–We were told upon check in that as we were staying under 8 days, we would not receive housekeeping during our stay. I’ve stayed at other «long term stay» type hotels, and never had this policy. It wasn’t a big deal for us, but it is worth noting. I would have at least appreciated the trash to be emptied every day! (esp. as ours was filled with diapers!)
–The whole hotel smelled. Badly. Our hallway — despite having all non-​smoking rooms — smelled like smoke. Our room smelled musty and stale. We spent minimal time in the room (really just for sleeping) and since the entire hotel had a bad odor, I didn’t think requesting a room change would do any good.
–The room, despite it’s promising description, was pretty cramped. Once the pull out couch was pulled out, there was hardly any room to walk around.
–The bed had lots of pillows (yay!) but was pretty lumpy and, simply put, not the most comfortable bed I’ve ever used.
–The bathroom was outdated, ugly, and in poor condition. There was a chip out of the toilet seat. The towels were rough and SMALL. The shower got nice and hot, but it always, always made a high pitched whistle sound — no matter how I positioned the handle.
— Heating was off kilter. When we arrived, the room felt like a sauna. The heat was turned on «low», yet the room was boiling hot. We turned the heat off completely (it took all night to cool down to about 72 degrees) for our entire stay.
–The entrance doors randomly lock. We were locked out of the hotel one evening (around 10 pm, not super late) and couldn’t get anyone to let us in for a few minutes. Not even our room key would get us in. The employee who eventually let us in said, «That’s weird, I wonder how it got locked?» Um…
–WiFi is provided but the signal is WEAK.
Ok, so it wasn’t all bad. There was free breakfast provided (very simple but still nice: coffee, hot chocolate, granola bars, oatmeal, apples). The kitchen in the room was fully functional and a great resource. My sister noted that the TV in the room — a nice new flatscreen — was probably the best feature (bummer for us as we only watched a total of 20 minutes, of Sesame Street, no less, as we were packing up to leave).
Even booking through Priceline, it wasn’t that cheap (still about $ 90/​day for our «king suite», the most expensive room). With all the other options in the Wheaton/​Naperville area, I wouldn’t stay here again.