Dutchman Heating & Cooling

Extremely impressed. Extremely professional and polite, from Dawn who initially took my phone call to Mark the salesman and then the guys who did the install of the new A/​C unit.
My A/​C unit went out and of course it happened to be the hottest week of the year so far. I called around to a few places and Dutchman was the best. Mark came and gave me a very detailed estimate and answered all of my questions. After I accepted the proposal Dawn and I worked togather to find a good time for the installation. She was extremely accommodating and polite. Right on time as promised the guys showed up to perform the installation. They could not have been more professional and nice. They got the job done in a timely manner and I could not be more impressed.
I would enthusiastically recommend them to anyone who is in need of HVAC repair.

We purchased a new furnace and AC unit from Dutchman in Fall 2014. They did a really good job. The quality of the work was top notch and our home is MUCH more comfortable with the new systems. Their installer was very professional. Any downsides? Well, there was some confusion about the type of humidifier that would work with the furnace they installed — we got a different unit than the one they specified but it works fine. Also, Dutchman probably isn’t the cheapest game in town but I have experience with their competition and Dutchman seems to be better overall.

A locally owned and run HVAC company that you can trust! These guys are trustworthy, honest and really take pride in what they do. A+++

i called today and said i had a couple items to have quoted at my house… the kind of rude receptionist answered «such as???»…bad start… she then went on to tell me that they charge $ 800 for a standard Aprilaire humidifier and install. that is insane, they cost 150 bucks at menards. i got it done last year in another house for $ 425. need to go find the name of that company.
good luck Dutchman… you better keep preying on people that have no clue about home repairs.

My furnace went out and Danny came out in the middle of night to troubleshoot the problem. He found the problem and but the part was not available immediately. I paid for expedited service and then the part came in within two days. Danny installed it and it is working fine. Danny was good and very helpful.
Dutchman’s hourly rate is $ 90/​hour.
The reason for my rating was Mike from Dutchman decided to charge me nearly $ 180 for 1-​hour on Danny’s installation time. Additionally, he tacked on $ 45 «Travel charge» and my house is 0.2 miles from Dutchman location in Naperville. It shouldn’t take more than 3 minutes by car and maybe 10 – 12 minutes walking. Don’t understand the gouging here ! I am all for willing to pay the right price for the job, I also earn my money working hard !
The second reason was the appointment to show-​up between 1:00 — 3:00 PM. Danny showed up at approx. 3:10 — 3:15 PM and he called me at 2:55 to tell me would be there, but I would appreciated a little more notice since my other plans had to be cancelled.
Next time if I «have to» use Dutchman then I would negotiate early and ask for Danny for service.