Zeller’s Ace Hardware

Very much satisfied with the service provided. Extremely helpful consistently. Even when I call up many times in the hour trying to get an idea of what I want from the comfort of my sofa, they seem to remain cool and collected. Retains most materials necessary for little projects in my shop. Tools are professional grade. The only con is that there isn’t any refractory materials for sale, however there are very few places that sell it anyway. I would recommend this store to anyone who needs hardware!

Stopped in this afternoon to purchase a Masterbuilt smoker which was priced at $ 199 on the website. When I arrived there was one sitting in the isle with a sale tag on it indicating it was $ 149. Part of a Thanksgiving Sale. I took the sale sign to the register to pay and Judy informed me the sale did not start until tomorrow, the 25^th. The sale sign did not indicate when the sale started, only that it ended on Nov 29^th. I asked why was the sale sign on the product when the sale was not in affect? She didn’t know. She stated, «I just work here!» She refused to honor the sale tag. On hindsight I should have asked to speck to the manager but I was so ticked off with her careless attitude that I walked out. Zeller’s, you lost a sale today but more importantly you lost a customer for life thanks to Judy and her attitude. I’ll make sure and spread the word to other friends and family to shop else where for their hardware needs. Have a pleasant Holiday.

This place is always of good service. I don’t go here to often, but when I come, I always get personalize service and are able to find the things that I need. Highly recommended.

Great customer service! I had to replace the pilot set for my water heater, and the service was amazing! They’ve earned my repeat business. Thank you!

Thanks for being super rude when I asked a simple question. You want us to support the small businesses that the big box stores are trying to take over? Try not talking down to your customers. I went to Home Depot and found my own stuff minus the crappy attitude. My guess is the rest of these reviews are family and ringers.

This is the place when you need dedicated attention for some project. Tim, the store manager, runs a tight ship and is very professional.
The employees make your project, their project, and will help you find answers. In the last two days I had both Jim and Mike help me with a project downtown. Mike actually spent over a half hour with me to figure a way out of my predicament! 5 stars all the way.

Go here if you want a hardware store that practices «The way things should be.»
When I was young, I worked in a mom and pop hardware store in the midwest. We had a simple mission statement: «Service, selection, and service.» Zeller’s is the first store I’ve found in 5 years of California living that meets the standard set in my expectation of what a hardware store should be.
I went in for a unusually specific request: I needed a right angle Phillips screwdriver to fit a 9 mm clearance. I had previously researched availability of such a specific tool, and all I could ever find was a data sheet for one written in Japanese.
I was met at the register and taken to the right angle screwdrivers, but none matched the strict requirements for the application. I then talked to Joe. Within a couple of minutes brainstorming, Joe came up with a much better solution than my backup of grinding a + bit down and tac welding it to a thin steel strip.
After talking about torque needed and the space limitations the application demanded, Joe came up with a brilliant idea. He quickly fashioned exactly what I needed out of a small strip of brass. I was not expecting a makeshift tool fabrication when I walked in, but in less than 10 minutes I had a tool crafted which did exactly what I needed it to.
A quick scan of the aisles, and especially the vast selection of nuts, bolts, screws tells me that if I needed just about anything, I could find it here.
Thank you Joe. I’m impressed with Zeller’s and will return.

–Post Earthquake Update–
Zellers got shook up, but opened ASAP to service Napa’s recovery.
This is a real hardware store!
Huge selection nuts and bolts in bulk. Fan belts. Window screen. Shelf brackets. All the stuff that Big Orange either chooses not to carry or you will never find.
Zellers has helpfull people that know their stuff. This is a great stop for those who are not confidant do it your-​selfers. They can walk you through a lot of home projects. Amazing inventory.
Give them a try.

Just the thought of shopping at Home Labyrinth gives me the chills. The closest I get to that place is Raleys. Anyhow, Zellers is the real deal. I prefer to shop locally to keep our homegrown places like this in business. I recently went down there for a bolt for my scooter and I of course, cant remember the gentlemans name that helped me but the service I received far exceeded my expectations. I will always go here first for any of my hardware needs. There are plenty of knoweldgeable people that are eager to help you and they go out of there way to do it right.
Thanks Zellers!

Thank you, Zeller’s, for providing a true neighborly shopping experience. You just made me a customer for a lifetime, and you also made my day. I came to you after surviving a truly demoralizing experience at, ahem, a certain ORANGE store across town, where I was ignored, taunted, and ignored again before I walked out.
In this day and age, it is hard to spend money. Thank you for making me feel like my purchase was appreciated and welcome. What a delight. I can’t wait to come back with my kids to show them what a real hometown hardware store should feel like. We will be customers in your shop for a very long time.

Well made keys ! I’ll be back !

Support this place! They are always friendly, super helpful, and they are local!

Don’t bother with Ho#e De%ot or Orc&#rd Su%%ly H@rd%are.
If Zeller’s doesn’t have it,
it doesn’t exist.