TREADWAY & WIGGER FUNERAL CHAPEL

My family and I are very disappointed by the service we have recieved from Treadway and Wigger. When my sister passed suddenly, we had her taken there, and it took 11 days for her to be cremated. The person who helped us (David, I believe) was not at all caring or sympathetic to our loss, rather cold really, and treated everything as strictly business. When her remains were ready, I did not get a call, so they sat around for a few days before I called to inquire about them. Upon arriving to pick her ashes up, I was handed a cardboard box, not the lovely wooden urn my family chose for her remains to come home in. The customer service was atrocious, especially after such a difficult loss. I would not recommend Treadway and Wigger to friends or enemies.

My mom passed away and they made not one… but two errors on my mother’s death certificate. This has delayed me getting her trust settled because everything is hinging on the death certificate. I find the office staff to be crabby and not very empathetic to the fact that I am a grieving daughter. The day my mom died they out sourced my mom’s body being picked up at her home. The people they sent had little empathy, were rushed and acted as if they were picking up an Amazon returned order… not my beloved mother that I lost hours earlier to Cancer. I am not happy with Treadway Wigger. I even told my husband when I pass he should make other arrangements.

I could not imagine going through the last several months of my mother’s terminal illness without Ted Wigger. He was very compassionate and gave me excellent guidance on end of life issues that I hadn’t considered. Since my mother’s death was anticipated, he helped me to plan ahead so when it actually happened, things were so much easier. I don’t live in Napa, so I had to decide about a service, find a caterer, etc. Having been through it before, Ted gave me guidelines and steered me through it all.
My mother died at home, so T & W came to pick her up when we were ready, They treated her (and us) with such respect… I just felt humbled.
I interviewed another funeral home that had a very nice facility. But the people there were so unorganized and callous. Like it was all a business transaction. Yes, I could’ve gone through it all on that level, but their attitude did not honor the transition we were all going through. So I stayed with Treadway and Wigger.
I will say that their main meeting room has not changed since my grandfather and grandmother’s services were held there in the 1990’s. It could do with some updating. But if you can get past the décor, you will not have a better experience or a more personal one anywhere else in Napa.

I don’t know if I appreciate a service or a profession as much as this. Unfortunately due to some unreal tragedies, we have had to use these services from different places often.
Treadway and Wigger have been staples in Napa for a number of years. We found the staff to be amazingly sympathetic and very cooperative.
They listened to us and were very compassionate. They also were patient with some family members who wrote letters so that they could be cremated with our loved one.
This is a field that is big business. It’s very expensive and it takes good quality people to tell families how to deal with the costs. They were very nice and supportive and helped us with our wishes.
I think most funeral homes are very special places with very special people and Treadway and Wigger is no different. They are professional, caring and very open to any and all questions.
They talked to us over a cup of coffee and it was comforting.
I sent them a letter telling them how much our family appreciated their services.
A great place that has served Napa for a very long time.

Credit is due. This is such a tough subject. Tough job, too.
I would like to thank this establishment, publicly, for being sincere and caring during a very difficult time. They were so authentic. Most of all, no pressure. Most helpful in giving guidance.
How many of us know what to do when someone dear to us passes away? I’d say no one is good at this … no one talks about it … no one really, truly prepares.
This is why it is so nice when someone cares enough to ask the tough questions. When they take the time to really explore the life and memory of someone you love. It’s nice when they just let you grieve and seem to understand your pain.
I do recommend Treadway & Wigger when you need someone you can trust for all the arrangements and guidance during this most difficult time in planning a funeral or cremation.

Ok, not a fun topic.
My Dad just died Saturday.
He is at Treadway & Wigger right now.
This place has been so caring and comforting for us. Our family has been going here for the last 18 years (ok, only 3 deaths)…but they are always so kind.
The facility is warm, inviting and clean.