Site for Sore Eyes

Came here for the first time for help getting contacts, and I must say they were extremely helpful. A very pleasant store that I will definitely be coming back to.

Awesome experience! Got right in, they helped me pick out the best glasses and I see great!

Since the time I have been getting my glasses here it has been the worst customer service experience ever. When my glasses were ready they never called me I had to call them… I had ordered my glasses last year and they never called me. Then a worker who probably wanted to remove my original post for being truthful called me and said «well we did call you in April and October…» Well no you didn’t because I’ve left this number on my contact at the store… You called it back just today… And this number has not changed in years. And now she’s saying I can’t pay the difference my insurance can pay because it was purchased last year? No you should have called me so I could of got them when I was supposed to get them… I’ve called back and they said they would call me back on one occasion and they never did. The employees there are rude, and don’t greet you walking in, you have to find someone to help you and what’s worst is I work for a local winery, I do customer service and have been for 9+ years… This is definitely not a good experience and I will let everyone know. I know a lot of people in the valley and id rather go elsewhere and pay way more than to be treated in a rude manner… I will be calling their corporate line to complain about this store.
And in response to you… Yeah it was not purchased last year because like
Me and others on here that did not get phone calls … I waited and waited and I’m a very busy individual who can’t call. You guys have horrible customer service… I’m trying to purchase the glasses in 2016. I don’t need them half off like I had last year… But you guys as a company well the napa branch are rude and not helpful… I work in customer service and have been and for the customer service I know exactly how to surprise and delight and you at the Napa store have no idea how to do that. It is such a shame…

Great Service! Very profesional Dr & the staff
I walk in … No appointment they help me right away did my eye exam… in 30 min I was back to work. I highly recommend this place !

My husband and I had a great experience. The eye exams were very efficient! Yantra at the counter helped in picking frames which was very helpful and she was efficient with the insurance procedure ! We had a very nice experience and didn’t have to wait hours like at previous optometrists!

Site for Sore Eyes has been very helpful in achieving my new look. Yanira Ramos was patient about finding frames that I like and that accommodate my «special need» for glasses that will be comfortable with hearing aids sitting behind both ears. I will get to see, hear, and be trendy!

I’ve been coming here for years, as have my wife and kids.
All have been taken care of, and we really are happy customers.
Yanira helped me in this last visit. I was looking for something just a little different, and she took me through the options and found frames that look great and matched what I was after. Great customer service! I never felt rushed and we pulled tons of frames out to try and evaluate.
Dr Valles is also excellent. Great guy, knows his stuff, good sense of humor, goes the extra mile. He has been great with my kids as well, fitting my son into his first pair of contacts and my younger son into glasses. Both of my sons love him. You won’t find a better Doc than Dr Valles.
You don’t want to cut corners when it comes to your eyes. Its worth the time getting help and matched up with what you need, and this Site is something I’d absolutely recommend.

Amazing, always willing to help. Have a weird prescription because of a cataract and the optician spent hours with me to find the right sunglasses so I was not resigned to fashion hell. Just bought my third pair and delivered on time picking up tonight. Very high quality work.

My sunglasses were in dire need of a simple repair. Just moments after entering the store, I explained to Sean what the problem was with my glasses. He said, «I can take care of this» and went into the back of the store. Just a short time later he emerged with the repaired glasses in hand. It was very impressive to get that short turnaround! I’ll be back for any future needs.

Got up early to go on hike and lost my contact putting it in! The man who answered the phone was so kind, patient and helpful. On my way there now! :-)

Saved me. I was on vacation and my contact tore. They hooked me up with free sample lenses for my trip and I am forever grateful. Go here! The man at the from was such a help.

I was so stressed about finding the right pair of glasses and thankfully I thought to go here! They helped me with everything and made amazing suggestions. I wish I just went there instead of all the other places around Napa!

The best place in Napa to get glasses. Been going there for over 10 years. They are so friendly and the prices are competitive. The Doc is wonderful.

Okay experience, but definitely had better. Lost my glasses so made an appointment to get my eyes checked and replacement glasses. Eye doctor was fine, no complaints. Staff was not very helpful with selection of glasses other than trying to push me toward the more expensive frames. No advice on size for my face as I have experienced at other places. I ordered the glasses with the usual «add-​ons» for glare free, etc. but this was to be expected. I was told the the glasses would be ready in 5 or 6 business days. Waited 6 days and called and no, they were not ready. I called the next day and they were ready — guess I was just supposed to call every day until ready. When I went to pick up, one person in the store working on a laptop and did not acknowledge my presence for several minutes. She finally asked if she could help and got my glasses off the shelf and handed to me – did not bother to wipe the fingerprints off the lenses, did not offer to see if they fit correctly or asked if I could see okay. Said thank you and back to her laptop…
Glasses are fine, but I would not return.

I love the service here! Especially the customer service, glad they had someone who spoke Spanish for me. I will definitely be coming back.

We bought our glasses from Site for Sore Eyes and couldn’t be happier. They have a friendly and knowledgable staff. My husband and I love the pair we purchased there. Great costumer service!

Absolutely amazing experience! The staff is extremely friendly and patient. The doctor took his time and explained everything and didn’t try to up sell anything at all. Conveniently located and they have a great stock of glasses. I would recommend this place to everyone.

This is great place to find glasses and the customer service is excellent very friendly and helpful. Yanira Ramos was very helpful on selecting my new glasses and she has great customer service and makes feel welcome. Totally would recommend to friends and family.

Site for sore eyes in napa is the best. The team working there is kind, professional and helpful. They will take their time to help you find exactly what you want, and make sure everything is done correctly and quickly. If I ever have problems with my glasses or need them adjusted, I stop in and they take care of it quickly. They gave a great selection of glasses too, I love the pair I chose! Great place.

The customer service and caring for quality seems to be really lacking at this store. The first two pairs of glasses I ordered were promised in two weeks and I was told we will call you «right away» when they come in. I called 2.5 weeks later when I hadn’t heard and was told, «oh they just came in today». Okay I’ll accept that one. They gave them to me without seeing if they fit or asking me if I could see. They seemed really disinterested. Ultimately those glasses didn’t work at all. Not the store’s fault. My doctor needed to improve my prescription.
The good news was they were very willing to have my glasses remade with the new Prescription. No charge. Waited 3.5 weeks for a call. Called, was told, «oh, they just came out of the lab a hour ago, you must be clairvoyant «. Not buying that this time. I picked them up. Same thing, no adjusting, not even looking at me to see if they fit my face. I had to ask for a case, he gave me a flimsy one and then he just looked away. I won’t be going back there. i spent $ 990.00 there for two pairs of glasses.