Napa Valley Welcome Center

Left my wallet here after sitting at the comfy couches.
Got a call later that day telling me they had it and I went back to pick it up the day after.
Thanks guys!

We went to the welcome center on May 17, 2016 and they were anything but welcoming. It wasn’t too busy. There were 4 people helping others in the center of the center but, there is a desk on the right side from about the center of the space extending about 10′-15′. There were 3 people there and they saw us enter looked then turned back to talk to each other. No Hi, Hello, Welcome only a snub. This is very unprofessional more so for a Welcome Center? I really don’t think so. The only time that anyone asked us if we needed any help was on the way out after waiting about 10 – 15 minutes. Do you seriously think that we were going to turn around and come back. I don’t know how the welcome center is connected to Napa but, someone should look in to how welcoming they are. It’s leaves us wondering was it our race, color, or your assumption that we may not be in a certain financial bracket. Sad really really sad. I’m sure this isn’t a representation of Napa but, that staff needs to be reminded of where they work and that they represent everyone in Napa.

We stopped here back in Nov 2015 to help us figure out where to stop given our tight schedule. They gave recommendations & gave us a 2 for the price of 1 coupon to be used at most of the venues.

Friendly and helpful staff (which one would expect of a welcome center). Stop in, use the facilities, see their items for sale and on display, and grab a coupon book to save on your upcoming wine tastings. Staff recommended some great spots for us to stop at and they were on the money!
Knocked off a star as parking was terrible, ended up about 4 blocks away.

Not a welcoming center at all! My guests and I were not given a hello and staff chatted amongst themselves. Others came in and were greeted before us. We would have left but really needed information on the area. Not until we asked and pointed out no one had welcomed us did we get some actual assistance.

The Napa Valley Welcome Center is a sign of improvement on the waterfront. They have an excellent assortment of pamphlets, magazines, and their souvenirs are even more impressive. One can get cookbooks such as Michael Chiarello’s BBQ cookbook along with breakfasts from B&Bs around the Valley. It resembles a barrel room; there are several stations to book restaurant&hotel/motel reservations. A highlight of the place is the topographical diorama of the Napa Valley. For the sake of geological accuracy, it should mark the various faults such as Concord/​Green Valley, Maacama, Healdsburg, West Napa/​Napa Valley. It shows the geological features of the Valley, its various AVAs, but doesn’t explain them. A fun little place.

This welcome center is a nice place to stop before you head out to the wineries and tasting rooms. The staff here are very knowledgable about the Napa area, and provided maps, suggestions, deals for tastings (i.e. 2 for 1 tasting, 10% off purchases, etc). They actually took a map out for us and highlighted a suggested route we should take — it was a little ambitious for our schedule but we still referenced it throughout our time in Napa. Just FYI the parking is a little tricky here, and it’s still awhile to drive after arriving at this welcome center until you start hitting the actual wineries.

This was the first time I come to the new location and it was very nice. I go to Napa usually because of friends or families visiting since I am living in San Jose… not exactly a short drive and my last visit was quite a few years ago. This time the visitor is my dad. I was thinking of going to the usual wineries like Robert Mondavi and Domaine Chandon and did some research the night before but just not sure about the tours. So we stopped at the welcome center and I mentioned about my preferences but then I also mentioned about my kid and the lady there recommended another winery, Castello di Amorosa… which has an impressive castle building from the brochure… although it’s a big far… it’s another 45 mins drive. The lady recommended a tour including wine tasting (grape juice for kid) and they offered help to book the tour. We made a quick decision to join a tour and another lady there helped us to book the tour. Then we had lunch in a Japanese restaurant next door before moving on. The castle was really impressive and my family had fun for the rest of the day and it was a great experience. It’s definitely worth to make a stop at the welcome center every time visiting Napa!

This is the location where most tour companies pick you up for winery tours. The staff here are so nice and they have a lot of cute things to look at while you’re waiting. I’d suggest this stop to get maps/​info when you’re in town.

Staff very friendly. Their tourists advices worked very well for us.
Besides Napa, go for Yountville — very charming place, near a lot of vineyards. Worth spend a weekend there, if you got time

For a welcoming center, the staff was not very welcoming.
I was visiting from San Jose with my parents. Once the lady at the main desk made eye contact with me, she made a disgusted face and turned away. I had put on my best pair of shoes and a nice coat for our particular visit to Napa. I tried smiling, but no «Hello» or even a simple acknowledgment. We were ignored for the rest of our 10 minute visit. And no «Goodbye» as we left.
Maybe they’ve never seen Filipinos before and so they don’t know how to deal with their fear. Their ignorance left a sour taste on my family for the rest of the day. I feel sad for them really… this is the state of California, not the midwest.
Neat 3D map though.

A welcome center filled with volunteer staff who WANT to be there. Excellent. It makes all the difference in the world at a place like this.
We were greeted and were assisted just as much as we wanted — which was only a little. We took the opportunity to look at their map model Napa Valley, peruse brochures corresponding with our already-​discovered-​via-​Google winery visit plans, and browsed the little gift shop area.
If you’re visits and not entirely sure of what you want to do in/​around Napa, I do recommend you stop in. It was worth the visit.

Follow the signs from the highway and eventually you will arrive here. This welcome center is nothing like I expected, it is so over the top when compared to 99% of all visitor centers I’ve ever experienced.
First order of business they have super clean restrooms and this is important your in wine country. The center is filled with a highly motivated staff if you need to know anything they are willing to provide you with all the information regarding anything in Napa and beyond or you can do the self tour and load up on maps and brochures of all the local wineries and restaurants and of course shopping. Don’t spend to much time here the adventure is outside this establishment.

Very helpful and friendly staff. Picked up a map and few other flyers.

The basics: I came into town on short notice with very little planning so when it came time to try to find some different things to do I found this place. It is in the riverfront area of town and it is all staffed by locals who know some of the little hidden gems if you are nice and ask. I found all kinds of information about local restaurants, tours, wineries, and etc.
What works: The building is large and full of different fliers full of information. The staff is very willing to help and point you in the right direction of what you are looking for. There is a little gift shop type area where you can buy different items that include some cook books signed by some of the local celebrity chefs.
What to improve: Although there is a lot of information here a good bit of it is generic information. Also there is so much it needs to be broken up a little better than it is.
The short version: If you just need to make yourself a list of things to do and special events this would be a good spot to find it. Although if you are reading Unilocal you have an excellent tool already and you know it hopefully.

Staff are always helpful, always knowledgable.
It is useful to go to the welcome center.

Really kind people. Love what they do and you can tell. They cared about me, my plans and even my baby. Plus they have some really cute gift items. unique and thats saying alot cause every thing is the same in Napa gift shops. Sure I’ve seen decorative wine cork 300 times but the one they had, i wanted.
They gave me all the things i needed and more. A+ Volunteers! A+
Warning–
DO NOT GO to the Napa Tourist Information center on 1^st street. it’s not the same and privately owned. The guy there was smug and rude. When i requested a directory he insisted I didn’t want it and that it didn’t exist. The same information I got from Napa valley Welcome Center, they were charging for.

Walking around downtown Napa, we passed by the Napa Vally Welcome Center in the Riverfront center.
It’s a very nice center with about seven friendly staff members that answers questions regarding the Napa area. They have a table of iPads that you can use also use to access information as well. In the back wall, they have brochures and pamphlets of wineries (some have 2 for 1 tasting coupons), lodging, restaurant and shopping information and much more.
In the front they have a gifts that one can buy as well.
A great place for visitors to stop by for information to start a trip in the Napa Valley.

What a welcome for folks to the Napa Valley. Located on the river front it’s not only a beautiful space but is well stocked with information on what to do and see the length of the valley.
The folks who work here are really welcoming dealing with all sorts of questions andd really know their stuff. And they ahve some nifty iPads for you to use to help you on your way.
If you’re a little bit of a map lover like I am then you’ll love the topographical Napa Valley map that they have here.

If you’re going to visit the Napa valley, stop at the visitor center for some great advice, recommendations, maps and coupons — all free! The woman who helped us was very patient and full of good information. If you don’t know the Napa Valley, then make sure you check with her for some great ideas of where to visit.
The center also includes a gift store and all the brochures you could ever want. It’s a little difficult to find, but a great place to start.

Friendliest visitors center ever. Very helpful. Free map and lots of recommendations. Nice people