Napa Valley Marriott Hotel & Spa

This hotel was a complete JOKE. $ 370 for two nights. NO POOL. Just a huge dirt pit. Our shower was horrible. The second day we didn’t have hot water followed by an extremely RUDE ‘engineer’ ha what a joke of a title. Our tv kept resetting after we bought a $ 17 movie (yes we were those idiots who spent $ 17 on a movie). For the money, go somewhere else. Especially in Napa. Napa is supposed to be a romantic setting and this was anything but

Stayed here for Valentine’s Day and I’ll have to say I’m not so impressed overall. The décor is nice and the food is good but there’s some work to do. First, the beds are very hard and are seriously like sleeping on a floor. I actually experienced softer carpet. The water pressure is horrible. I know most hotels have bad pressure these days but this was really bad. Not mention the water pipes are very loud when your neighbors are showering. During our stay this time, as we have stayed here in the past, there is construction going on. They are doing a complete remodel of the outside lounge and pool area and it is very loud, so don’t plan on sleeping in. This area before construction was beautiful and is one on the main reasons we liked staying here. The hotel is a bit pricy and I think there should be a big discount during construction. They also some how charged our lunch to our room even though we hadn’t checked in yet and already paid. Not sure how that happened. I don’t think we will be returning to this location again as we usually always stay at a Marriott when traveling.

This place has excellent customer service. As far as the hotel and cleanliness I would rate it a 3.5 but the service was way too good so I have to rate the overall experience a 5. We had a terrible experience at the renaissance Marriott in sonoma (read review) so we decided to leave that hell hole and come here. Once we came here we noticed the difference in service, the front desk was very warm and inviting and answered all our questions and gave us a lot of great recommendations around Napa.
Our room was not that bad, it was a renovated room we like the layout and everything but our towels were a little dirty, and there were stains on the mattress, pads, and linens also had hair on them. But it was our anniversary my birthday and valentines day we did not want to make a big deal out of it. So the next day while we were checking out we brought this up to management and they were really sincere in their apology, took care of the room bill and also purchased my wife and I breakfast. Really nice touch and great service that should be noted. I forgot the managers name, but overall staff and management n 2÷12÷16 was excellent.

Overall, I would say this is a good place to stay. The AAA rate was reasonable, the room was clean and included a refrigerator. We noticed the tub drained very slowly and there was a leak in the faucet, but we were only there for one day so we just a left a note for maintenance.
The room price includes a $ 20 amenities fee. I’m not sure if this is the norm in Napa, but we thought it was unusual to do this. For your $ 20, you get free wi-​fi, two bottles of water, and access to amenities such as the pool and gym; they also include free coffee from the VINeleven Market (Starbucks house brew) and a wine-​tasting event in their lounge every evening. Of course, none of these things are actually «free», you’re paying $ 20 per day for them whether you use them or not.
Make of that what you will, but I think that it’s a bit like the airlines charging extra for checked luggage. These are things that used to be included with your nightly rate. Now you’re going to charge this as a separate fee for what reason? Probably just to have the ability to advertise a lower nightly rate! Minus one star for that.

For being such a nice hotel and in nice area, they seriously lack organization.
Night 1 — Asked for a room near the elevator. Gave me a room a mile away from the elevator.
Night 2 — Limited parking available. I parked on the side of the building and entered through the side door. I was carrying a large amount of items so I needed to find the closest elevator. There were two elevator signs. Walked in one direction, the elevator was blocked off for construction. Walked in the other direction toward the elevator and that elevator was also blocked off. So basically, I was trapped with no way up except for the stairs. Why didn’t they tape over the «elevator» signs? I had to use a house phone to find my way out of the maze and ask for help.
Night 3 — Room key stopped working.

I come to Napa a lot for work and this is my number 1 hotel. Staff is super friendly, concierge lounge is open all weekend and the appetizers and breakfast served there are the best of all other Marriots I have been. Free wine tastings during the weekend too. Now they are renovating the rooms and pool area so it is even nicer. Also I love the bicycles they have for guests. Yoga at 7:30am. Love it

Stayed here on New Years eve and had a great time. We had access to the concierge lounge which was very nice.
As for the room we were on the second floor (top floor) with a king bed as requested in my Marriott profile. I was glad they were able to accommodate my preferences on such a busy night.
The room was clean. The bed was comfortable.
My only complaint is that our car was covered in bird s*** and tree sap by morning. Thankfully there is a chevron next door with a car wash.

Great friendly staff. Lots of wines and good food choices! Not too far from the wineries.

Let me begin by saying that every staff that I encountered was very, very nice and courteous. We were even able to check in early and take a nap before my sister’s wedding. The room itself was very clean and the bed was very comfortable. The grounds were not very appealing, it was right by the train tracks, and freeway, and the pool was not in working order (although they did offer a pass to go to the Hilton pool). The room was so loud and could hear doors slamming, people yapping it up in the hallways, and the elevator was near the room and was so loud there. I had the worst experience here. I usually stay at the Marriotts because of points and always have a good experience, but it was not peaceful or restful at all here. Luckily I was only there one night.

Because of the situation, I’ve decided to finally start using Unilocal.
Came to Napa for the Napa Wine Train (great experience, btw) and a short weekend getaway. Walked into the hotel room and first thing I notice: a spider crawling on the ceiling above the bed. Well, that’s a first for me. Luckily, my boyfriend was able to stand on the bed and kill it.
As I looked around the room more, I noticed a SECOND SPIDER (looked exactly the same as the first) on the ceiling across from the bed. It was above the desk — so again, my boyfriend had to kill it.
Went downstairs to get some tea, and asked the front desk about Napa hotels. We asked if it was common for spiders to be in the hotel rooms, seeing that we’re in Napa and its wineries around here. All that could be said was «No, having spiders in any hotel room is not common.» Then that’s all that was said. She did not offer a change of rooms or anything.
So, we walked away letting it go — hoping that no more surprises would come about.
UNFORTUNATELY, a THIRD SPIDER crawled right near the second one that we killed. That was definitely the last straw. We called the front desk and asked if there’s any other rooms available. With our luck, there wasn’t.
All they said was that they could come in and spray around the room. Well, ITS ALMOST 1AM. So. NO, thanks.
We’re debating about moving to another Marriott hotel nearby, but again… IT’S NOW 1:09AM
Yeah, they’re just bugs. But this is such an inconvenience. Especially when we’re just trying to sleep.
Btw, I forgot to mention, there was a dead silverfish on the side of the bed.
UPDATE: After speaking with the manager and letting her know of the situation, she was very kind in handling the situation. Other than the bug incident, the hotel was nice overall.

We’ve stayed at this Marriott before, so when we saw a deal on Expedia, we decided why not? Yes, the hotel is undergoing some much needed renovations, but I didn’t realize it would be taking place directly on top of our room. The banging of hammers began around 7am and would go til 7pm. Props to the contractors working those extra long hours.
Now there is a «Destination Fee» of $ 20/​day, which I don’t mind if you’re actually providing useful services. The fee included: morning yoga classes, steam room and hot tub access, culinary garden tour with sparkling wine at 4pm (who has time for that?), bike access, Starbucks drip coffee, Napa Vintner’s reception, and wireless internet.
The internet and wine hour were the only services that I used during our 2 night stay. The wine hour from 5−6pm has gone down in quality since my last visit here. The wines served were not good, and we left our full glasses at the lounge. My husband who isn’t very picky with his wines complained about how awful the wines tasted. In the past, the wine hour at the Napa Valley Marriott used to serve cocktails and food as well. You would think they would make the wine hour better since they’re charging for it.
Side note: The wine hour at the Embassy Suites is 10x better with more diverse offerings.

Stayed here with three other friends, and one friend happened to frequently stay at Marriott hotels. So, with her accumulated reward points, we scored a little bit of a discount on our stay and had access to the concierge lounge.
Our room was clean (which is VERY important to me). The staff was nice. There were ample amount of parking. The basic amenities are available. The concierge lounge had pretty good grab and go type of food and a good variety of drinks also. With this available to us, it did save us a trip to Walmart and buying a case of water and snacks for the road.
Knowing the non-​discounted price, I am hesitant about staying here again. I’ve stayed in another nearby hotel for less and got more value for my money there.

The Positive:
— The best thing about this hotel is the people working here! They try to enhance your experience and make your stay as pleasant as possible.
— 24h gym and a nice spa.
— complimentary shuttle can take you and pick you up from downtown.
— very well located
What they should improve:
— they need a facelift in general. Carpets look really outdated.
— The bathroom has no extractor or it didn’t work so there was a lot of humidity. The painting of the sealing came of because of this.
— the chef!!! Our office told the hotel in advance that we were vegans and they said that they were going to make something for us. We were really disappointed, during our stay we had as lunch and dinner mushroom with the same veggies and same salad. What we had for dessert we had as breakfast the next day, so we didn’t have variety and we had to eat outside later because we were hungry.
— lack of ventilation on the hallways! Someone was smoking pot and the hall had that smell impregnated! We told the concierge since there is supposed to be a no smoking policy and still this morning same problem.
— NO COMPLIMENTARY INTERNET! Now a days who charges to provide that service?! I would understand if they provided with some faster service at an extra cost, but to charge for even a basic service is so outdated.

This was our meeting place in the morning before we hopped in a van to go ride in a hot air balloon. As most Marriot, this was nice and clean. Décor was modern and the eating area was amazing. Tons of parking on the side and back.

Is it just me or does anyone else think this place needs a major face lift? I’ve stayed at Marriott’s before and never have I been disappointed… until this one.
Pro’s:
— Conventionality located.
— Awesome bar/​lobby area. Food isn’t bad either.
Con’s:
— Shitty service. Front desk isn’t all that friendly.
— Outdated furniture.
— Rooms smell funky…
— I found a cockroach in the hallway :(
— AC in the rooms are WAYYYYY too loud.
I wouldn’t recommend staying here. Just a MEH expreince.

I’m a frequent Marriott user for work so I was able to get this hotel on points.
It’s a lovely facility, very clean with nice amenities such as a fitness center, spa, and nice dining. This is actually the second time I’ve stayed at this particular facility.
But for the price you’re paying there’s a lot of nice B&B places in Napa I feel. There’s not overtly wrong with this Marriott at all — but the Travelzoo deal I had in 2009 made it feel like a lot more special.
This time the pool and jacuzzi were on. I highly recommend even as a regular guest to try out the eucalyptus steam room and sauna facilities — they are really nice. The free wine tasting for happy hour was not anything to really get excited about.
I think next time I will be going for a more cozy experience.

Convenient:
The Napa Valley Marriott is close to route 29 which is the main road that goes up-​and-​down Napa Valley to all the vineyards.
Bright and cheerful lobby:
Hotel lobby is updated modern warm and comfortable.
Decent food:
Restaurant is comfortable. The menu offers a wide variety of selections.
Comfortable beds:
Rooms are a bit dated but the beds are very very comfortable. In my book, A good night sleep and a hot shower are the most important things.
Neglecting the basics
Lights, Lamps and Clock out?
For some reason both lamps on the nightstand didn’t work, not because they couldn’t, but because they were unplugged. Same for the clock.
Only one of the two lights in the bathroom worked providing less than optimal light for a room with no windows.
Recommendation: I recommend this hotel if you like Marriott’s

The rooms are really spacious and the first floor has quaint little patios with walkway access to the pool area, which is also pretty spread out. Plenty of lounge chairs under umbrellas so you can catch some shade.
The people at the front desk were very pleasant and helpful with suggestions.
The concierge lounge is enormous and the hors d’oeuvres and dessert spread they had when I was here were both pretty solid. Hors d’oeuvres included sesame chicken salad, watermelon salad, egg rolls, focaccia pizza, and bread and gourmet cheese.
Free wine tasting in the lobby from 5 – 6 featuring one of the local vineyards.
Your bill will come with a nice surprise: a $ 20 «destination fee» Marriott doesn’t tell you about at the time of booking. What a crock, but no fault of the hotel I suppose.

This Marriott is okay… It’s a category 8 hotel, but feels more like a category 5 at best in terms of amenities and the rooms available.
If you’re in Napa, chances are you’ll be out and about exploring wineries, enjoying good food, or doing outdoors activities. Not sure if many people will have time to take advantage of the amenities included under the mandatory destination fee this Marriott charges you.
Nevertheless, customer service is great, the room prices are reasonable, and wineries are within 20 minutes away.

Careful here… $ 20 resort fee charged on check in, next day $ 20 resort fee charged so $ 40 I. Less than 24 hours.
Then wifi end on check out not at end of day. #epicfail @marriotnapa