Napa Valley Custom Metal

I’d strongly suggest looking elsewhere for help. I found Napa Valley Custom Metals on Houzz and am trying to save you from falling victim to this business as I have. I hired Tyson 14 months ago to make several steel pieces for my kitchen and home. The project was supposed to take several weeks. It’s been 14 months and my pieces have not been delivered. He was a no show for numerous scheduled install dates. On several of these install dates, he’d message me saying he was finishing things up, or another excuse and would be on his way in an hour, then two hours, ultimately he’d never show. I wasted several days waiting for him to show up and being led to believe he was actually coming. I tried being sympathetic to his many life challenges he used for excuses over the past year, but they just kept coming. I was mislead and lied to countless times. I’ve never had an experience like this with a person or business.
Tyson finally showed up a few months ago with my pieces and they were made incorrectly. The measurements were off, they didn’t fit and there were other issues with forgotten design/​functional details. One piece was forgotten all together. He was going to fix them, and bring them back within the week. That was months ago. Now, 14 months after the date I hired him, he’s refusing to finish and deliver. I’m out my time, money and an appliance. I’ve probably called, emailed and texted him and the business over a hundred times. Most of the time my messages are ignored. Hiring NVCM has been the biggest waste of my time and money. I’m left with having to seek restitution and filing complaints. I tried so hard making this work with him, giving him extension after extension. I thought I had done my homework before hiring this one. There are so many artisans who are honest, and run solid businesses. Please give one of them your money.