Napa Shuttle & Limousines

I scheduled an airport pickup from Napa to SFO a week in advance and confirmed it the day prior to pickup. THEY NO SHOWED. When I called to ask where the driver was, they said there were a lot of reservations and simply forgot about mine and suggested I get an Über.

We had an excellent experience with our stretch limo driver Ray. He was attentive, on time and perhaps most importantly — very familiar with the roads around Napa and Sonoma. I give him the highest recommendation and would definitely request him for future wine-​tasting excursions.

We booked a Napa wine tasting event and went with the Mercedes Sprinter limo. Gary was our driver and was wonderful. Gary got us your tasting reservations on time and was very accommodating with all of our requests as well making sure all of our wine made it in the limo and home with us at the end of the evening. We definitely use them again!

Lame company.
Booked a «flat rate» car service to SFO. Company ultimately charged my credit card 29% more than agreed upon rate. (Note: it was an early AM trip, so no traffic, etc would justify extra charge.)

I arranged for my boss to receive a ride from Petaluma to the Oakland airport and back the next day. Bobby was our driver and he was super accommodating. We even had a little emergency where I had to meet them to give my boss a box of samples, and Bobby helped arrange the exchange on their way to the airport. Can’t wait to use their services again, hopefully for fun next time!

Napa Shuttle & Limousines screwed up our itinerary pretty badly and did very little to compensate for their mistakes.
A friend of mine booked a limo for an all-​day Napa trip. She sent a detailed itinerary to the limo company days before our trip. The company missed her email completely and somehow dispatched the limo all the way to a restaurant in Yountville at 10am. We were supposed to be picked up in SF at 10am.
Many confusing and frustrating phone calls ensued. One of the people my friend talked to admitted they found her email and said something along the lines of, «Just because we received it doesn’t mean we read it.» As if the fault wasn’t entirely theirs. Not helpful at all.
At one point, we were told a different limo was coming for us, but that limo ended up in at some address miles away and never came for us. Maybe they confused us with some other group. Shitshow.
We waited 2h for the driver who had driven all the way to Napa already to come back to SF. Given the delay, we had to cut the first winery we planned to visit out of our itinerary. (I’m glad we weren’t charged any late cancellation fees.) We were allowed to end the limo reservation 2h later than originally agreed upon, but that was very feeble compensation.
They also charge you 5% extra if you pay with credit card instead of cash, which seems absurd.
Our driver was polite and patient. No complaints about him.

Brandee was a phenomenal driver for our group! Very accommodating and patient with our large group. We got to our destinations on time and expectations were set accordingly and prepared well. This made for an overall excellent experience!

I took Napa Shuttle to SFO & had a great experience with them. Our driver was Michael & he was perfect. Great communication & totally accommodating. Their car was clean & comfortable & the price was fair & comparable to a ride-​share.

Their customer service is top notch! When I first made the call to book the limo they spent time with me on the phone to make sure all of my questions were answered and that I was booking the right size limo for my group. I called back twice to adjust the pick up time and group size and every person I talked to was extremely patient & accommodating.
Our driver Brandee texted me the morning of my party to let me know that she was on her way and she arrived right on time. We had the Mercedes Sprinter for our group of 13 and it was the perfect size. I have already had a friend book this company for her party in September and will continue to recommend them to other friends.
Thanks Napa Shuttle!!!

Tom was fabulous. So accommodating and friendly. We changed one of our stops mid trip and he didn’t bat an eye. Fabulous day.

Awesome company! Very accommodating to our large group! Our driver Bobby was very knowledgeable of the napa wineries and assisted us with finding places that accommodated our group! Limo bus was clean & we really enjoyed our trip!

Thank you Bobbie for a great time on ur bus! Had an absolute blast! If u ever need a cool driver ask for Bobbie! He was amazing!!!

Great driving experience from Michael M and would definitely use the service again! Thanks !!!

I wish I could rate 10 stars!!! Turan is knowledgable, incredibly sweet, and went above and beyond to make our bachelorette party amazing. Napa shuttles is the only way to go!

My fiancée booked this service for her bachelorette and the entire experience was a fiasco. The driver arrived over half and hour late and sped the girls down a winding country road to deliver them at a wine tasting, completely nauseous. One of the girls became roadsick, and was expertly able to contain her expulsion to a cup, with minimal overflow in the limo’s bar area before the driver pulled over, blocking the winery’s traffic flow. The driver went on to charge the group a $ 1,000 clean-​up fee for the mess that her driving caused. This included a carpet cleaning fee for the entirely carpetless nausea wagon. The girls called management to fight the outrageous charge, and management was «offended that you would even suggest it was our driver’s fault.»
TLDR: First group to throw up BEFORE a wine-​tasting. One star.

Micheal M was very professional, friendly, and caring. I left my sunglasses in the van and he found them. We worked it out and I got them back!
I appreciate the management and Ray for driving them out to meet me. Thank you!!!

We rented one of those huge SUV limos for 17 people for a bachelorette party in Sonoma.
Tom, our driver was awesome, mostly because he basically saved the day twice for us.
The SUV limo we rented was super fabulous, Tom arrived early at the house we were staying at, helped us take group pictures and was a great driver. Tom went above and beyond for us when the bride left her phone at one of the tasting rooms and he went back to retrieve the phone (which was found in a bush… don’t ask me why). He also helped pick up lunch for us and even went back to the lunch place when we realized the restaurant had messed up the order.
Tom was great and I would totally recommend this company to any of our friends.

Had a great experience from start to finish with these guys! They offered competitive pricing and were able to accommodate our group of 13 in the limo bus (thanks for the surprise upgrade!!) Sean was the man; super helpful, fun and a great sport when it came to us 13 girls and our bachelorette «props!» Thanks again for everything!

We hired this service after looking far and wide for a company who could accommodate us on Valentine’s Day for wine tasting. They had fair prices and were available. Our driver was an absolute pleasure. His name was Bryan and he was so on top of things and friendly! We will definitely be using this company again! Thank you Bryan for making our Valentine’s Day so special!

Bobby was our driver through Napa and we had such a great time. We highly recommend this service. They were priced reasonable, fully stocked limo, safe ride, and super clean.
They let us pick any place we wanted to go and were extremely flexible. Once again, I would highly recommend because they are extremely flexible.