Nails by Theresa

I love this place! Very comfortable, inviting environment. The salon is super cute inside and kept very clean. I’ve had a pedicure, regular manicure, shellac manicure and acrylic manicure done there. Every service I’ve experienced has far exceeded my expectations. I always get compliments on my nails and they last way longer than they probably should. My only regret is not finding this place sooner!

Thumbs down on customer service
I bring three customers in and I asked to have two manicures and one set of nails. It is my mothers first time experience getting her nails done and I had wished for it to be a good one. My mother chose her colors and they go off looking for them coming back with completely different colors. I say to them, «these are not the same.» The lady doing my mother’s nails raises her voice at me telling me to let my mom decide for herself. My mom is not fluent in English and therefore I spoke up for her. Theresa tells me to leave the lady doing my mothers nails alone and let her finish.
Never again! Save yourself from the frustration and terrible customer service.

It’s only been 3 days since the service, and the mani looks chipped and thin near the cuticles. It should look like this in well over a week! –1 star :(
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Short review:
Skip it and go someplace else. Bad attitude with management.
Long review:
I’m in Napa celebrating the holidays with my Mom. She wants to get Mani & Pedis — and wanted to try a new place. We walked in with no appointment, and were seated pretty quickly. The amenities are great — the massage table, and lovely lighting.
Now I only saw 1 rack of nail polishes (to the right of the front door), and they looked really cheap and crummy. If I’m treating myself, it’s going to be nice. So I walked toward the cash register where there’s an OPI stand with a beautiful light pink. The woman behind the counter, who seems like a manager or the owner, tells us to take a seat and to pick our colors. I tell her, this is the color I’d like. She informs me they’re for sale and I should buy it. I tell her, «No but do you offer this color?» And she points to a second rack (okay I missed it the first time) and that I should locate it by the number on the bottle. I see the number on the bottle, walk to the rack — and the corresponding color is green. Whoops no problem right? Perhaps the person working there can find it? I explain what happened, and she says, «Don’t worry just use that one.» I thank her, not really expecting that and get my service done.
The woman performing the service was very gentle, no problems. (I always request pushing cuticles, and never to cut them.) Awesome hand rub (there’s the two stars). At the end, we go to pay, and we pay separate. She scoffs that we’re not paying together. Then demands that I pay with cash. I tell her no, and point to the sign that reflects the credit cards accepted in the business (conveniently over her shoulder). Then she asked me to fetch the nail polish — sure no problem, however — she just put it right back on the sale shelf. Hmm…
For $ 33 bucks, I’d just as soon go to another salon and pay less for the same treatment. It’s actually pretty expensive as compared to SF! (With less perks)

Love this place for the simple fact that Theresa is amazing! Sweetest woman, remembers everything I tell her and knows me and my friends by name! She is by far my favorite manicure Every time! I try other places just for fun sometimes but she truly is the best! The only down side to my experience is the other staff is constantly bickering at one another. Other than that this place is my favorite!

Nails by Theresa is a nail salon where you can relax because it’s nice and quiet inside as they play calming music. The employees do care and are nicely mannered to all. I truly adore their foot massages. They know what they’re doing and they will make your nails look satisfactory. The prices are reasonable. Recommended if you need a nail salon.

I’ve been to Theresa’s many times and absolutely love it. It’s quiet and peaceful, not like some salons where the techicians talk constantly w/​each other, loudly. Love, love, love the leg massages! Price is right, too! Highly recommend.

I got a shellac manicure. It looks like I could have done it myself. The woman painted on the skin around my nails, which led it to chip after only one day. Don’t waste your time.

I have been a customer for years and years and usually ask for Nancy because she does gels very thin and natural looking.

My go to place in the valley when it comes to anything nail wise ask for Theresa or Tony they are amazing!

I’ve been going to Theresa for years and I just love her. I’m there every other week for my nails and pedicure. Sometimes the hubby comes along with me for a pedicure too. Always good, consistent and love the foot massages. She also does facials and brow waxing. Theresa is attentive to my very sensitive nail beds and does the best she can to avoid hurting me. She has a good selection of colors but I usually carry my own with me (that I buy from her) she has hand/​skin lotion products for purchase and she can always fit me in for a last minute appointment. I get gel on my nails and they look good until my next appointment and rarely lift or break. Love you lady.

This was the most painful pedicure I’ve ever received in my life. She cut my nails way too short — I thought she might be able to tell by the fact that I was wincing in pain! But no, she kept right on going. And now, I also have a mysterious rash on my toe which I’ve only ever had one time before and that was after my last bad pedicure. YUCK! In addition, this place stinks like acryllic nails. It’s almost overwhelming actually. The only thing I liked about my experience was the foot massage. Although when I told her she was tickling me she didn’t stop so she almost got a foot in the face but I pulled away from her before that could happen. She’s lucky.
This place is affordable but you really do get what you pay for. I won’t be coming back.