Mr. Rooter Plumbing of Napa

I cannot recommend this company enough. In February Forrest came over to my grandmother’s house to unclog her toilet for me. It was a difficult time for me since my grandmother was on hospice and the last thing I could handle was a toilet problem. Forrest was very kind and compassionate to me and the situation. He was able to take care of the toilet fast, efficiently and without any mess. I’ve had so many other companies in the past take advantage of my lack of plumbing knowledge and charge me a fortune to do simple work. Thankfully I’ve found an honest respectable plumber.

Goodbye Mr Rooter… we used to be loyal customers, but will never use them again. We were charged $ 223 for their attempt to fix a faucet that was left in worse shape than when they started. Attempted to straighten things out with the manager, but were told the best they could do was take $ 100 off, but only if we purchased a new faucet and had them come back to install it for $ 281 more. No thanks.
Update on Mr. Rooter: we received a phone call of apology, a letter and a reduction of the bill to $ 100, along with a $ 50 coupon toward future services. We appreciate their effort to repair the damage of this experience. thank you

Our guys name was Forrest Miller.
He was up to our place exactly when he was supposed to be. It was one of those Mondays…
Really… The poor guy stepped on dog doo on his way to the door. Never a good sign. LOL
It was freezing cold outside. We had a bear in our neighborhood that had been misplaced by the Valley Fire. We had zero idea where our sewer line was. This guy would not give up! Just kept poking away at the ground around my home until… Eureka! Found it. Then we were able to get to work on fixing our back up. We had a major back up. We were given multiple options for fixing our issue. (roots in the lines), He dug outside for hours into the night with a bear lurking around. lol He gets 5 stars in my book!
In the end, he was very easy to talk to. He explained things in a way that I could understand and was comfortable with. He kept his cool the entire frustrating process. Extremely professional. Thank you Forest :-)

Ernie solved an annoying problem quickly and efficiently. The valve on our shower mixer needed help. We are always looking for good service people. It is good to know we can count on Marin County Mr. Rooter. Thank you Ernie.
Jud G.

We had no kitchen sink for about a week due to a clogged line. We called and made an appointment for the next day! Forrest Miller was our guy and he was there for about 3 ½ hours snaking out our line and then going under the house to see if there were any leaks. He found 2 small leaks which we knew about one. He unfortunately couldn’t unclog the grease trap that was our pipe. We didn’t get charged since he couldn’t fix the problem. The whole time he was working on our sink, he was courteous, didn’t track in any dirt/​mud. Kept the whole area clean, which was nice. We ended up having our pipes replaced by a friend, but would definitely call them again if needed.

We had an emergency plumbing issue and Mr. Rooter was there as soon as my Boyfriend called. The Guys (Nick, Forrest, Jimmy) worked rom 8am –11pm until the job was done. They were respectful of our home inside and out and always polite and friendly when they saw us. These guys worked hard and everyone in our household is grateful that they did such a fabulous job!!! Kudos

Was having drainage issues with sump pump. Nick came out to my home right on time. The scoped my pipe found little damage. They explained how to maintain an fix the one root intrusion. They will work with you to get your issues fixed. Great people to do business with.

Nick was punctual, professional and affordable. My plumbing issue was not an emergency but they were able to schedule a appointment for the next day. We are planning on scheduling an appointment for future maintenance work.

Forrest Miller fixed the faucet in our kitchen in Napa. Nice guy. Took the time to address our questions. Very polite and professional.

Had a problem that did not have water at all. Called Mr. Rooter up and they said they would get right over. Within 5 minutes Michael was over fixing the problem. On a scale of 1 to 10 would give them a 12! Great job!

Mr. Rooter has the best service possible. They came in on Saturday and Michael provided a thorough analysis of the clog I had outside and snaked the clog out and got everything back to running normal again in less than an hour. Great service, friendly professional people at a fair and reasonable price.
This is the second time I used them and will continue to use them in the future. Thank you Mr. Rooter

I’m giving Mr. Rooter of Napa a ⁵⁄₅ star because they did a good job in fixing our plumbing problem. Anthony came and checked our pipe line using his camera. He even went to our crawl space under the house to check our pipes. He is a very professional, honest and with sense of humor too. Jason G. and Matthew are also very thorough with their job. While fixing our pipes they uncovered more issues. They had to get the camera again to check deeper in the pipe if there are more problems, in the end they needed to cut more pipes because the one next to it was weak. I like it that they are looking out for possible future problems. They pulled out a hefty amout of roots growing inside our pipe! In regards to pricing, they will tell up front how much the project cost, so you won’t get surprised. I highly recommend Mr. Rooter of Napa they are awesome! Look for Anthony, Jason G. and Matthew next time you have a plumbing problem.

Jody was prompt and professional!
Thank you!

Nobody can afford to call a Plumber every time something goes wrong. Boy I wish I could but I can’t. But with Mr. Rooter Advantage Plan I almost can. It is a one-​time purchase (much lower than I expected) that gives me serious discounts for years! I am a home owner with three kids who constantly break just about everything. I have had to call out a plumber on countless occasions and I would never consider any company other than Mr. Rooter. My primary plumber is Michael Smith but everybody I have interacted with is friendly and professional.
My favorite thing about this company is how well they respect my home. They wear shoe covers over their shoes, put down carpet protectors and clean up after themselves when they are done. I live in a home where I have to clean up after just about everybody so I really appreciate any time somebody cleans up after them self. Plus my plumber actually knows me, remembers what I like, says high to my dog and treats me like a person not just a dollar sign. I highly recommend that you give them a call.

Fast, Efficient Service on a late Sunday Evening! Nick was very knowledgeable and got right to the fixing our problem. Got to our home in under 30 minutes, too. We highly recommend Mr. Rooter emergency service!

Excellent value and customer service! I’ve had 3 recent plumbing issues. The first 2 were emergencies, and I called a DIFFERENT PLUMBER for the first one: the response time was very slow (toilet water running, wouldn’t shut off), considering the water shortage, and I felt like I was charged a ridiculous amount of money ($ 126) to change out a $ 5 part in 5 minutes.
ENTER MR. ROOTER: Next, my water main broke under ground, and my yard turned into a lake… I called Mr. Rooter. Anthony Lambott, a project manager, took my call on late Friday afternoon and didn’t have anyone available to send out, so he personally came out to turn off my water ASAP and find the leak. Thanks, Anthony, for helping to conserve our water! Excellent response and service.
Lastly, I had some drains that were slow and needed clearing. Michael Smith came out at the scheduled time, was very prompt, courteous, and helpful, and spent time showing me how to disconnect the stoppers so I can easily clear them on my own in the future. Great service and value.
I would highly recommend Mr. Rooter Plumbing.

Micheal Smith, a technician with Mr. Rooter, has done a number of plumbing jobs in my home. He is friendly, honest, and thorough. When it is done, it is done right.

Had my plumbing back up on me this weekend. Called Mr Rooter this morning and they sent a technician out within a half an hour. Mark showed up at the time I was told he would and was very friendly and knowledgeable. Told me my options and pricing upfront and completed the job right away. This process was about as painless as possible. I would absolutely call them again if needed and recommend that my friends do the same.

Made an appointment about 2 weeks in advance — they gave me a 2-​hour appointment window. Waited all morning for them to show up – they never did, and they didn’t bother to even call me! I have no idea how people like this stay in business — that’s just rude, irresponsible, and selfish. They should be ashamed of themselves!

This company is as good as it gets. Very professional, very responsive. I called with a kitchen sink problem at 5pm on a Thursday evening. I had someone here by 6:30 fixing the issue. The person answering the phone was sympathetic and helpful. The plumber, Mark, was extremely knowledgeable and was able to diagnose the issue and make a recommendation within a short time, and the pricing for the project was completely transparent and up front. In response to the comments on their pricing please remember, as with anything, you get what you pay for. They aren’t the cheapest, but they certainly are one of the best.
I now have a plumbing solution to my recurring issue that I know I can rely on. Thank you to Anthony, Wendy, Debbie, Mark, and Jason for a truly spectacular job well done and a stress free experience! I highly recommend this company and will be using them for any future plumbing needs.