Kohl’s

Yesterday I visited the Kohl’s Napa CA store and had three items to pay for One of the items was a pair of Levi 501’s that were in the clearance section in the men’s department with a price tag of $ 27.99. When I went to pay for my items the sales clerk told me the Levi’s were marked wrong and pulled the price off that they were marked. I said I pulled them off the clearance section and it was not my fault their employees marked them lower. The sales clerk said he could not sell the pants to me for the sale price. This was very rude making me feel like I switched the price, when they said we don’t know who put the price on the pants. I shop at this store often and it is going very down hill.
The store is cluttered, merchandise mixed just wherever, shoes box tops taken off for clearance, but prices not marked. The store is very disorganized and dirty. Sales clerks can never help you or know anything when you ask a simple question.
Wonder why there are hardly customers at this store, the customer service is lacking and store needs a make over. I am very dissatisfied with the way my purchase was handled. Please consider getting better management at the Napa CA location and sales clerks. Also clearance items are marked more than when the items were on sale. Price for one item varied with the same item. This store needs to improvement or close down.

Horrible customer service!!! The girl who worked in customer service just threw my money at me. No thanks nothing. People just really don’t seem to like their job there. They are always unhappy.

Clean store, much to look through, TONS of clearance items. It is a spacious store and the free WiFi is nice. Downtown location is also convenient, in case you want to check local shops afterwards.

My Unilocal reviews are all based on my opinion as an ethical vegan. But in addition to that I feel strongly that every time I walk into a store, I am voting with my wallet. I use a guide called The Better World Shopping Guide to help me make good decisions on where and how to spend my hard earned dollars. The Guide grades companies from an excellent A+ to a failing F just like when we were in grade school. Their grading system is based on human rights, environment, animal protection, community involvement & social justice. All things that I care about! There is no doubt that living my life like this is sometimes inconvenient. And unfortunately I sometimes have to compromise because there are no other choices. However, I was just plain lazy this time. I needed some new panties and socks and instead of finding something online made with organic cotton that has been ethically sourced I made the easy choice.
The staff though clearly uninterested were all still pleasant enough to me. Though incredibly disorganized, I found what I came for. My purchase was rung up incorrectly so I did have to go back in and go to the customer service desk to resolve it. After a very short wait she resolved it quickly & efficiently. But frankly there was nothing about being in that store that made me feel good about my choices. Not only is Kohl’s rated an abysmal D– but I give myself a big fat failing F for not standing up for what is important to me. I am returning those panties and that will be the last time I ever visit a Kohl’s!

I requested help in the ladies intimates and I had to ask three times. The woman at the jewelry counter was trying to be helpful by asking over loud speaker and because of her you get two stars. To make a long story short, no one ever came. You lost a sale. To top it off three employees were just standing around talking in the front of the check out and woman’s dept. Get it together ladies!

This store is clean great for getting clothes on the inexpensive side since they offer great sales throughout the year.
Kohls is located in the down town area of Napa adjacent to coffee shops, restaurants and other small business. This location haves two separate private parking lots for your convenience.
My only complain would be customer service, you will get no help at all in this store be prepare to not see an employee till check out.
Over all I do recommend this Kohls they carry great brands like Lauren Conrad, Jennifer Lopez to name a few. Enjoy walking through the large store for your house needs, shoes, make-​up, jewelry or a little gift for yourself.

Clean setup, nice displays, but couldn’t find what I was looking for… baby boy PJ’s /​sleepers!
There was tons of girly stuff, but none for boys. They had some Christmas themed stuff & fleece fabric, but where’s the cotton ones? Carter’s makes them and of all the Carter’s brand here, NONE were cotton, boy’s colors, in the size I needed :(
Oh well, gotta check the mall or outlets when I’m back home.

I come to this store every so often and it is never a pleasant experience. This time today just topped it off for me.
I was cashing in on a sale that was 5 items for $ 21.
Everything was great until I got to the cashier.
The cashier (who is a minor so will remain unknown) noticed that a fragrance I chose to purchase wasn’t in the box that it came in and gave the item to me 50% OFF, which was great! But then she failed to mention that my 3 of my 5 items were no eligible for the $ 21 deal, until after the transaction.
I asked if I could void that transaction and purchase all other items aside from that. She didn’t have the authorization to do so and called for her manager.
The cashier called for her on the loud speakers 4 times. Then, the store manager on duty by the name of Misty wattles up. She began by complaining about having to walk across the store to void the purchase. (THAT’S YOUR JOB.) Then she yells as the cashier gal for giving me 50% off without her permission. Misty then tells me that she is overriding the half off promise, because she could go and find me a box somewhere in the back. I was beyond offended by the miscommunication and lack of managerial skills by Misty and mostly offended by her terrible customer service. I was told I was to get 50% off. I didn’t get the 50% off or the 5 for $ 21 deal, because of the manager Misty. And to really top it off the one item that I did purchase was missing a article of clothing.
ATTENTION TO DETAIL KOHL’S STAFF! THANKS FOR WAISTING MY TIME!
End of story. The customer is always right? lol not at this place…
Deserves ZERO stars.

Worst store to go to when in need of something. Everything is unorganized, all sizes are scattered, and none of the staff members make an effort to help you find what your looking for.

Kohls is fine for basic items.
You get what u pay for. This is not a high end department store.
Don’t ever pay full price as everything goes on sale.
WIGB? Yes!

My first visit here glad it was in downtown Napa and easy to locate. I had an event to go to and needed a last minute change of outfit. KOHL’s was there and I found what I was looking for. Friendly, parking lot small and more selections than other Kohl’s I have visited.

I had a gift card, and I generally love Kohl’s, so I was excited to use it. One word can describe this store: unorganized. There doesn’t seem to be any rhyme or reason to the way things are set up, unfolded clothes are strewn about everywhere, and things are oftentimes just left laying about in other sections. I love Kohl’s, but I hated this shopping experience.

Friendly Staff. Disappointed I couldn’t find a Christmas tree there as I bought a really nice one a few years ago.

This is one sexy Kohl’s.
Did I just use «sexy» and «Kohl’s» in the same sentence? I sure did. Let me explain. This is downtown Napa, so the whole area is lovely for a stroll. Does your local Kohl’s have a river running next to it and stone bridges connecting it to the main street? This Kohl’s does!
On the inside, the standard price signs have all been replaced by LCD’s. Welcome to the future! Hardly what I’d expect for Napa, but somebody who works here apparently appreciates the value of technology.
So why just an A-​OK rating? Well despite its flair, this Kohl’s is slightly lacking in substance. This is the smallest location on the west coast, according to one store associate who seemed knowledgeable (who also looked and sounded like Taylor Swift, yeeow!). Selection in certain departments is limited. We came in trying to find a hat for the missus, and that section was smaller than other locations we’ve been to (which themselves don’t have a great selection of hats either).
The majority of the store is well-​organized and they carry of lot of the regional brand Sonoma. If Kohl’s is your thing, this isn’t a bad place to check out on your walk downtown!

Enore look STONED!!! Otherwise great service

I love the variety of clothes and items for the home that they have. Two things that could improve: the cost of some of their items, specifically clothes, shoes, and bedding are super expensive and I can get them priced better elsewhere. The next thing to improve would be the customer service. The lines are always long and when I need to find someone to help me, I can never find anyone! Other than that, I like Kohls and enjoy both the online and in store shopping experience.

Kohl’s is the newest Napa hangout. There’s Justin Bieber cologne, Kim Kardashian perfume, GLEE and Food Network (
) calendars, and lacy lingerie. The random array of products is rather astounding. The clothing section is fairly good… there’s even a clothing line from reality star Lauren Conrad.
Kohl’s is an okay place.

I don’t hate this place. Maybe I should, but I just don’t. I grew up going to this particular building since it was Mervyns and I have to say visually it is sooo much better now that it is Kohls. Even the bathrooms are nicer. I have come here a couple times with my mom who absolutely loves the sales and discounts she always gets here. I think my only consistent issue here is the service, I feel like I spend more time waiting to pay then looking for things to buy. Now if the store was crowded and it was xmas sales then I would totally understand that being an issue, but I swear it seems like it is kind of dead everytime I have gone. Also, sometimes the people who work there aren’t too friendly, but maybe I just catch them on a bad day.

BEWARE of the fine print on the REFUND policy!!!
If you purchase something over $ 50 and receive a $ 10 coupon, then if you need to return the original item you bought because it is DEFECTED, they WON’T give you a FULL REFUND because they say that you received a $ 10 cash coupon, EVEN if you have not used this «coupon» that they gave you. They will still deduct $ 10 when giving you a refund. Basically, if you are unhappy with an item and return it the next day with a receipt and all tags attached, Kohl’s will steal $ 10 from you! They think they are doing you a nice favor by giving you the coupon to begin with but it’s a trap so that you will lose money if you try to return anything.
I think that’s a total scam — I smell a lawsuit in the future!
Some of the staff here are not very customer service oriented.

We parked in the public parking lot off Main St and needed to use the bathrooms. Saw the new Kohl’s open so we went in. I read this used to be an old Mervyn’s.
We didn’t have a lot of time here, but we found some stuff to buy.
I got 2 shirts 80% off. One reg price $ 36 marked down $ 7.20 & the other reg price $ 36 marked down to $ 10.80.
B. got Buy 1 Get other ½ price mens dress shirt $ 36 + $ 18
One sweater on sale for $ 27.80
Subtotal $ 99.80
Tax in Napa only 8.75%!!! $ 8.73
Total $ 108.53
Credit cards taken.