Jimmy Vasser Toyota

I was very pleased with my truck buying experience at Jimmy Vasser Toyota. I started the process about a month ago before I moved from Maryland by contacting USAA, which put me in contact with a sales rep, Will Cress. He was very helpful connecting me with the specific truck (Tundra Limited) I wanted, despite the process taking a month and waiting for me to arrive in the area (he was very patient). The process was pressure free and on the day of the sale, the purchase was completed quickly (for a car sale). This is a place I would do business with again.

I just bought a Certified Used Toyota at Jimmy Vasser and had a very good experience. When I looked at the car, I really liked it — was the model I wanted and had low mileage. Unfortunately there were two problems — there was an ugly scratch down the side of the car and the tires didn’t have much life left on them. The scratch was ugly, but was not actually any indentation in the sheet metal. I told them I was interested but the scratch really killed it for me. This was Sunday, early afternoon.
Long story short, on Monday morning they sent the car in to the shop and repainted the door and swapped on some newer tires and called me back. I went back on Monday evening and the car looked perfect! No change in asking price due to the paint or tires. The paperwork only took 30 min.
Overall, this was one of the best car buying experiences I have had. Thanks!

I was searching for a very specific model of Toyota and despite the difficult search and trade Laurence was able to get the truck quickly and for a great price. He went above and beyond. I highly recommend asking for his service.

Super friendly and Chris is a great salesman. They won’t try to hide if there’s something wrong with the car you’re looking at. They’re very honest and I would buy from them again.

By far the worst car buying experience in 30 years! My wife and I went into the dealership to purchase a car for our daughter. The salesmen were friendly. We agreed on a price. First we were told the car could be ready in 2 – 3 hours. Then, it was that evening. Then, the next day. We did not have any issues waiting, but thought since we would have to wait, we wanted a specific color. The salesman told us 100% that the car would be that color. When we tried to reach them the next day for update information, the car was a different color. We still agreed and were told that the car would be ready to go on Monday at 4:30. We arrived at the dealership and were greeted by the salesman. He told us the car was in detail and tried to get us to go sign the paperwork. We told him that we were not signing anything until we saw the car. At that point we pressed him and he admitted that the car was not even there yet. We promptly left and bought a car from Freeman Toyota while driving home. Vasser Toyota will lie to your face to get you into the dealership.
All the issues could have been avoided by them simply saying, «We have to locate the car and it will take several days. We will call you when its in.» We were not in any hurry. But, they chose to lie at every step.
They epitomize the sleazy car salesmen! Jim Park, the sales floor manager is a liar. DO NOT buy your next vehicle at Vasser Toyota!

The Best car purchase experience! Mariano, Jim and Jill were Professional, courteous, straightforward. Best part: NO high pressure tactics. Plus: we got the AAA deal and more! Highly recommend.

Jimmy Vasser is an alright dealership. Routine auto maintenance can end up costing a lot, and the dealers can be pushy (which is why I went elsewhere for a new car) It took an entire week to get a new battery on a car from the 90s… but, considering the age of the Corolla, it was reasonable. While Kastner Honda does full service oil changes that systematically analyze your car for possible problems, I’m not so sure on this one. They’ve moved into a nicer, newer building. Hopefully they’ve spruced things up.

I decided to get my 90,000 mile service done here. Charged me $ 800 dollars. The stuff I could see wasn’t even properly done. The coolant fluid was way below the halfway point considering that they had cleared it out and added new one… And there was a part underneath the car that wasn’t screwed on and it was just flapping on the floor. Annnnd break fluid that is $ 50 bucks, ridiculous.
Had I stuck with just taking it with Maita Toyota out in Sacramento, they would’ve charged me a minimum of $ 361 (minimum at Jimmy Vasser was $ 568).
I highly recommend you get your services somewhere else other than here. The staff is super sweet but the services and prices are horrible. I DO NOT RECOMMEND IT HERE FOR YOUR CAR SERVICES. They highly take advantage of the customer.

Unfortunately I had a really disappointing experience! It all started out on a Friday evening, my 18 year old daughter and I went down there, after chatting back and forth on the phone with Laurence about looking for a first car for my daughter, he wasn’t available, so a man named George came out to help us. He was nice, but seemed a little irritated that we showed up so late, which is understandable…(my daughter works and goes to school so we had limited time options) we looked around, test drove a vehicle which we really liked, turns out there was nothing we could do because it was too late and the banks were closed and we couldn’t get «an automatic approval from the computer», which is understandable because my daughter is 18 and doesn’t have any established credit yet, my credit is not so great and my husband already has our two other vehicles in his name and my name also. George or Jorge? Assured me that he would let me know no later than noon the next day which was Saturday, what was going on and what we would be approved for. Sure enough 12 o’clock noon came around and I hadn’t heard from them. I want to clock p.m. after my son’s T-​ball game I called and asked for George and I told the receptionist he assumed me that he would contact me by noon, she then told me that he was with a customer and she would give him the message and be sure he gets back to me as soon as possible. I was already anxious because I knew the banks will be open and too late because it was a Saturday. 3:00 PM rolls around and I still don’t hear anything, so I called back again. I told them how I didn’t appreciate sitting around all day Saturday waiting for them to call me back and that I thought it was bad customer service. Soon after that, Laurence (the first when I spoke to) apologized that no one had gotten a hold of me and told me that things didn’t look good because we were just coming in with the trade-​in and no money down. I then asked him what we would need to ensure that we would walk out of there with a car. He asked me if we had any other cosigners and I told him no it was just me and my husband. He then told me that if we come in with $ 1000 along with our trade-​in and cosign for my daughter everything should be fine. We hung up. And I discussed it with my husband, we decided we could do that! I called Lawrence back and let him know. He said that was great!, but By then the banks were already closed, once again. He then told me that he would get a hold of me first thing Monday morning. I thought for sure he would keep his word because of the bad experience I had just had with George. But I was glad that we could probably work something out and so I agreed. Sure enough, Monday morning rolls around and I don’t hear from him. (Lucky for me I had already been talking to another dealership because I thought something like this might happen) so at 10:00 AM I texted him and asked him if he was having any luck finding us anything yet. I forgot to mention the last time I talk to him he told me we might need to find something a little more expensive and new or maybe like a Toyota. Which I was fine with! So anyways, I asked him if he was having any luck yet. He told me he was busy working on something with his manager and for me to «hang in there». By this time. I was already at another dealership working out a deal, but I just wanted to give him one last chance, because we were really hoping for a Toyota. 1:45 PM rolls around and I still haven’t heard back from him. I texted him and told him that I guess they were too busy for me and I will look elsewhere, and thanked him for his time. I also reminded him that we had been waiting since Friday! He apologized to me and told me there was nothing they could do for me and that they were really busy… seriously?! That is a horrible way to conduct business! Stringing people along like that! Not only that, but the way the guys were standing around and acting and talking to each other in Front of customers was not acceptable. They were acting rude and arrogant and like they were too busy. Luckily we went down the street and had a wonderful wonderful experience! Ironically we walked out with a 2014 Toyota Corolla which we absolutely love! So I’m actually thankful we had that experience because lead us to a way better dealership! I strongly advise you not to go to this place unless you want to be treated like you’re not good enough and waste your time. I wasted three days of my life on this place and I will be sure to let all of my friends now and my daughter will be sure to let all of her friends now and all of her customers know how jimmy vasser Toyota treats pople!, because she works up Valley at a very well known bakery, she also goes to school and works with a lot of clients. Even if they couldn’t of helped us. They could’ve went about things differently and treated us a lot better! We specifically did what he told us would get the deal. Obviously he is giving out incorrect info

when i purchased Toyota Certified 2011 Camry from Toyota Livermore they sold me Tire Warranty also, last week went to Toyota Napa and spoke with Service Adviser, first of all he was disagreed that i have Tire warranty, i informed him phone number where he can call to confirm, Service adviser suggest me to leave car here for diagnostic which was strange for me because nail on tire was very visible no need to leave car or put on lift, after i insist too much then service adviser called warranty and then told me to make an appointment and leave car for half day and then they may have tire in stock otherwise i have to bring back car again for tire replacement, i can see service adviser that he is not happy to take customer under warranty, it will be different story if i dont have warranty so they can make $$$$
To resolve this issue, i called Toyota Warranty and told him about my experience, he was surprised and was sorry and suggest me that i can go to any licensed place to replace tire, i went to firestone, took 1 hr.
Not expecting this from Jimmy Vasser Toyota.

I go to Jimmy Vasser Toyota in Napa regularly for service on my 2011 Camry Hybrid. I am always treated well and they tell me about all needed and/​or recommended services before they perform any work. So, of course, this is the only dealership I wanted to work with when I started looking for a vehicle with more cargo room. Justin in Sales and Jim the Sales Manager were amazing and when I found the RAV4 that I wanted they worked hard to get me the financing I was looking for. I highly recommend this dealership for car shopping and service! They are always friendly and helpful! Thanks guys!

Excellent experience. I hate going through the needless pageantry of car negotiations. I pretend not to be interested when I am, they claim they can’t give me a better deal until I try to leave, then pretend they made an exception. It’s a waste of time and just feels dishonest and creepy. Jim and Laurence skipped all that. They offered me the best deal up front and got the deal done quickly with no pressure. Jim was even on the phone trying to save me more money after I’d verbally committed to the lease. Honest, easy-​going people who make buying or leasing a quick and enjoyable experience. Highly recommended.

Jim, Justin, Tracy and George were fantastic. We ran into a few issues purchasing a new vehicle and these guys were extremely helpful and reminded me that customer service is still a high priority in the car industry. I have truly appreciated everything they have done and would recommend them to anyone!

I was able to come in and get a new vehicle in the span of the day. The employees here were all polite and had all my best interests in mind. They were able to explain the process of buying a car clearly and put it all in terms that I can understand clearly. I definitely recommend going here if you need to find any car, new or used.
Shout outs to Will Cress and manager Jim for their awesome help and support.

Jimmy Vasser Toyota TAKES ADVANTAGE OF 86 YEAR OLD GRANDMOTHER!
$ 59 SERVICE IS FORCED INTO $ 900 PAY OR ELSE.
My grandmother has a 1997 Toyota Camry with 30,000 miles on it. The car is pristine because she only drives to church and to the store. She bought the car at Vasser new in 1997 and has religiously kept up her maintenance every since, always going to the dealership for Service. April 2016 she receives a coupon in the mail for a $ 59 oil change. She doesn’t need anything else and she doesn’t want anything else.
Once the car is already in for service the customer rep tells her that she MUST submit the car for $ 1400 in repair. When my grandmother refuses he presents her with two options, one for $ 900 and the other for $ 1400. My grandmother says NO, she only wants the oil change. The service representative leaves her NO CHOICE BUT TO PAY THE $ 900.
I have reviewed the invoice and they replaced the timing chain, the water pump and overhauled the cooling system (charging over $ 500 in labor). Her car was running perfectly. We reached out to the service manager and all he did was offer a $ 200 credit for future services, knowing that we will never come back.
Now, Vasser will say that the car needed the service, however that’s BS, even if it did they should have treated her respectfully, by outlining what was needed and asking her to go home and review. This was pressure sales (Are your service people incentivized for selling services, Jimmy?)
PLEASE DO NOT GET YOUR CAR SERVICED AT VASSER TOYOTA! There are other option in Napa where they do better work, are more affordably priced and don’t take advantage of elderly ladies.
IN FACT, please don’t buy a car here either. DON’T LOSE YOUR MONEY HERE.

Awesome dealership no playing games sales manager jim and sale staff laurence is great also finance manger chris great team to get u in a new car i have great experience with jimmy vasser toyota!!! I been buying toyota almost every year for the past 4 year even i have 2 more cars the nots paid off i able to get approve with not so great credit… they give you good trade in value also… they will hook you up thanks to Jim and laurence!!!

This was the best car buying experience I’ve ever had. I just bought a 2016 Rav4 from them last Sunday. As soon as I walked in the Sales Manager Cory helped me and had Greg show me the Rav4. No one was pushy or put any pressure on me to buy or tried to up sell me. I especially like how there was no back and forth nonsense I’ve dealt with at other dealerships in the past. Everyone was helpful and laid back. I’ll never buy a Toyota anywhere else again.

We had a great experience at Jimmy Vasser Toyota thanks to the help of Mike, Jim, and Greg. We originally came in to look at a 2012 Prius C but ended up financing a 2013 Prius C instead thanks to the great deal they could offer us. Great customer service as we waited for everything to be processed. This was a great experience buying my first car.

YOU BETTER GET IT WRITTEN IN STONE !!! Three times I was told that my ‘service checkup’ was free.
Me — «you’re sure its free»
them «yes, we can do that».
Me «okay I’ll take it if its free»
them «ok, here’s you appointment time».
THIRD time because I wanted to be sure I heard it correctly — «free check up»
Them «yes, free check up» (not service request, just a minor check up). So I show up and now there’s a service charge.
incompetent would be putting kindly … more like BS to get you in for servicing

Jim helped me to be in and out, driving a new truck. Didn’t try to sell me the pretty stuff I didn’t need. Told me how it was, and helped me invest the extra money into something that was actually worth while. Vasser has my Toyota business for life.
Don’t bother with Vacaville or Fairfield. Even if it’s a further drive for you, you’ll save the time by not being jerked around here.