Gorilla Tree Service

The people at Gorilla Tree Services were really rude to me. I was just trying to get some wood chips and the guy was so impatient with me when I was just trying to get some information about it. They hung up on me twice because they were busy, said they would call me back and never did so I had to call again. My boss had given me specific measurements and when I was trying to give the measurements to the guy on the phone and he was asking me to convert it into yards and I couldn’t compute it in my head and the guy was like «You know what just have your boss call me instead, she probably knows basic math» and so I just hung up and called another tree service.

No call back after a week, not sure how they stay in business.

I totally recommend these guys. They squeezed us in to their schedule, charged a very reasonable price and dropped our (very large) tree in about an hour. They were kind and patient with our children, who thought the show was fabulous and cleaned up to make it seem that they had never been there. Great job!

I would give zero stars if it were an option… My fiancé and I have been trying to get rid of some established roots from 4 or so 15 year old shrubs in our back yard and would like to have a walnut tree shaped up. We have called countless tree companies and have had no luck getting anyone to come by and give us a quote. At this point, I don’t even care about a quote! Just take these damn stumps out so we can get on with landscaping the backyard! We are trying to give you money for what is probably a pretty easy job compared to taking down some 40 foot tree, for crying out loud! I got a hold of a gentleman last Sat at Gorilla the first time I called. He said he would call/​come by for an estimate on Sunday. NO CALL/​NO SHOW! I tried sending a txt just as a reminder to see if he still planned to come by. NO RESPONSE… It’s now Thursday and still no word. Gorilla, your customer service truly sucks! Steer clear of these guys or you’ll waste your free time off sitting around with nothing getting accomplished!

Have used them twice now and been happy both times. Showed up when said and
left the yard clean. Sometimes their voice mail is full but keep trying they will get back to you.

Hired this company based on a recommendation from my neighbor. She said, «Those guys are the best!» and I wasn’t disappointed. They were fast, clean, friendly, and reasonably priced. Would definitely recommend.

We hired Gorilla back in May of 2013, we were selling our house and promised to have the extremely large Liquid Amber taken out of our front yard. These guys showed up early, were very fast for the size of the tree and cleaned up the street when they were done. If we lived in Napa still I would hire them again!

The people at this tree service are so much more than tree specialists. My young cat was stuck in a tree for two days including a night of rain and these guys stepped up to help me retrieve a panicked feline. I had reached out to the fire dept., the police dept., and animal control and each one denied me any assistance. Kelly at Gorilla is a professional tree climber/​animal lover and was extremely sensitive to the needs of the cat and the ultra sensitive time frame. The cat cried out from that tree for 18 solid hours ! Kelly and his assistant had the cat down on friendly turf in less than 10 minutes. Shame on the Napa Fire Dept. Sometimes cats count too. Bravo to the guys at Gorilla. Their integrity is stellar.

They never came!

Can’t recommend. They do not seem professional. They tried to backpedal on the final price and found it difficult to finish the job that had been quoted; price was on par with other services, but the quote for dropping a 2^nd tree on the property was much higher (nearly 100% more) than competitor bids.
The guys they used to split our dropped tree into firewood were not professional — took long breaks in the middle of the day, came back with their truck cab reeking of pot, and then proceeded to swing axes and use heavy-​duty woodsplitter equipment while under the influence.

They came out and did everything we asked and more. Very fast, professional, and efficient. I would recommend them and use them again. Thank you!

Called up Gorilla Tree Service Tuesday am and asked them to come by and give me a quote for taking down a Liquid Amber tree in my front yard that was pushing up the concrete making it hard for my husband’s wheelchair to make it up to the front door. Marshall came by in the afternoon and gave me a quote that was so affordable that I asked him to start as soon as they were available. Thursday multiple trucks of equipment and about 5 guys came in and in one hour — I timed them and took photos! — that tree was down leaving just a stump and chunks of the trunk and everyone was raking my front yard, blowing down the driveway, street, neighbor’s cars and driveways… It was a pleasure watching such a professional crew work so well with one another and leave the place so cleaned up. Today another man came and ground down the stump and cleaned up the entire area afterwards. This afternoon another truck came by and 2 men picked up all the wood. From start to finish a very professional, friendly group of people who were fast, safe and did a tremendous job cleaning up. I highly recommend them.

We needed some tree work done and got 4 local bids. Gorilla came highly recommended from a friend and they came in with the lowest bid. They did great work in a professional and courteous manner. I highly recommend them.