Bicycle Works

POOR CUSTOMER SERVICE
I’ve had a bike for a few months, got hooked, and ready to upgrade the bike to a new one. The store has a nice blue street bike for $ 1600. Went in to look at the store since it’s only one block away from my house. When I went in this tall guy with a beard walked right by me didn’t say a word. As I continued to walk around, their were a few people in the repair area, and 2 behind the counter. Nobody approached to ask if they could help me with anything, if I had a question or was I just browsing.
That’s such POOR customer service. From what I’ve read from other reviews, this isn’t the first complaint about customer service. Owner should make sure that when a person walks in, a simple acknowledgement from his employees can go a long way. It’s a shame, because I was ready to buy the bike, and upgrade other equipment, but I guess I’ll be spending my money with Bicycle Madness on Jefferson street. Such a shame, I’ve seen that bike in the window for a while.
Was it because I my skin tone was a little darker that I don’t know what I’m doing or looking for?

All together, I shopped at 4 different bike stores (2 in Napa, Ray’s in FF and Ray’s in VV) and enjoyed the experience of shopping at Bicycle Works. Though I didn’t buy from them, it wasn’t due to a bad experience. Andre (sorry if I spelled that wrong) was very patient with me and helped me find a great bike!
Today I thought I was going to buy that bike at Bicycle Works, but I didn’t. I hope I made the right (expensive) choice! The bike I chose was $ 250 MORE and was bought because another shop put even more time and experience into getting me the right bike.

Great Service and very polite. They do good honest work. Bike was ready after crash in just two days. Employees know there stuff.

After waiting until the last minute we needed to have our bikes tuned up after they’d been neglected in the garage for almost 2 years, we called Bicycle Works and they agreed to take both the same day and have the repair done by the next morning (there was a different staff member who took the bikes on delivery and was skeptical they could finish so quickly, but they were in fact done by 10:30am the next day!).
We had two Jamis Coda steel frame with flat handle bar bikes tuned up and had new tires and tubes installed on one of them. Tube prices are reasonable here but I got the tires from another shop a while ago and never got around to installing them myself. They could’ve charged me for a couple services I advised may be needed but they saw it was unnecessary and didn’t up-​sell or over-​sell. That struck me was a good indication of honesty.
My wife is not a bike expert but she was the one who dropped the bikes off — staff were accommodating and respectful without talking down to her as a notice nor pressuring her into addition services or things to buy.
The price for the two tune ups and installing two new tires was just under $ 170 which was just what they’d estimated. They offered to call if the price was going to be over $ 200 but that wasn’t needed.
They have a good selection of bike rack parts which I thought I might need, but again they found a solution that saved me from needing to buy an extra item — very honest.
The tune up itself was just fine, not great, nothing special, but got us up and running at the last minute. They didn’t adjust the shifter cables (or if they did it was a poor job) on one bike, but it was okay going in. Otherwise the tune ups were as expected, solid B grade which was good given the short timeframe.
I’ve been to The Hub for similar work and had similar experiences. Good to know we have a couple reasonably priced bike service shops in Napa, I’d go back to either of them happily.

Solid service, honest shop.

This has been long overdue. I was there with my Pacific Pedicabs during the 2015 Bottle Rock Music Festival. I had stripped the threads of my right crank, and no other bike shop could get me in. This shop was awesome & didn’t gouge me, and had me back on the road within an hour with a helicoil repair. A special heartfelt thanks to the mechanics & this shop! See you again soon.
Elizabeth of Pacific Pedicabs soon to be Princess Pedicabs

Great Shop!!! I recently moved to the area of Napa and I was looking for a good bike shop but that it’s friendly, feels like home and I found it. They took my bike without appointment and had it ready for the weekend so I could ride the same weekend and explore. They were very professional and took care of my bike.
They also invite me to ride with their group rides. So far, this is my bike shop!!!
Thanks!!!

Great service from a knowledgeable, friendly staff! The owner is highly involved with bike riding in the Napa Valley, and it shows in his commitment to honest service. My husband bike commutes, and I just ride around town, but they’ll always help you with whatever you need. This is exactly why I love locally owned businesses!

Best bike shop in Napa bar none. Fast and friendly and they stand behind their work. They are always willing to work on your bike no matter how inexpensive it might be.

I have taken my bike twice to this store after finding something wrong with my bike at the Park and Ride across the street. The first thing I noticed is how convenient it is. This shop is close to a transit hub in Napa, making it easy to get to from most points in Napa.
The next thing is how friendly their people are. Even though they are aware my bike is an inexpensive Huffy, they don’t criticize the vehicle, unlike how other bike shops in the Napa/​Solano area do.
Their prices aren’t bad either. For a tune-​up, it would cost about 60 dollars in total, and items are usually inexpensive as well. For example, a tire tube usually costs four dollars, compared to six dollars elsewhere.

Great service, freindly staff. What more could you want.

Great store ! excellent customer service and even greater mechanics! I live in American Canyon and don’t mind driving out there just to say hello! that’s how satisfied I am to this establishment. Bought my first real bike and never went to another store again!

Knowledgeable non-​elitist and not snobby. Best bike shop in a 50 mile radius, and really good pricing. The guys (and gal) I have dealt with have all been very friendly and helpful regardless of what random screwball project I am working on. I travel 30 – 45 mins out of my way from Sonoma passing 4 other bike shops along the way just to get better service from the Bicycle Works crew.

Bicycle Works is the bomb dot com. Their staff is very friendly, helpful and their services are reasonably priced.
In addition to great products and services their passion for spreading the joy of bicycling is admirable. They regularly lead full moon bicycle rides which not only are a lot of fun but build a great sense of community among bikers.
I heart Bicycle Works!

I have have been utilizing and learning from the people in the shop for 35 years. I am old 44 now. Service, insight, recommendations, above and beyond — and priced fairly.
Thanks for getting me back up and running again guys. Sharing the shop whit my son now.
Stefan Jezycki Napa Native

Great guys, David and Eric. I just took my bike in there after not being ridden for a couple years and being exposed to the elements in LA. They were very nice and knowledgeable about mountain bikes. Did not recommend unnecessary extras but took care of business. Since I will not be riding the bike until I come back from LA, I told them to plan delivery for next week. I will definitely refer friends here.
I will be riding in the Silicon Valley Brain Tumor Ride in Palo Alto on October 16,2011 and it’s comforting to know that my bike and helmet are good to go.

Since moving to Napa 3 years ago Bicycle Works has become my favorite neighborhood shop. They have treated me like a King & made me feel special from my 1^st visit. All service work has been completed fast, ahead of schedule & beyond my expectations. Their phone etiquette is stellar, polite & professionalism.
I feel fortunate to have them as my local shop.

This place is ok if your too lazy to shop around.
Came here ready to buy but they would not give me a deal
So I went to Santa rosa got two bike and saved 225 on
The set. It’s hard to support local business when they over price everything!

I have been a Mountain Bike Rider on and off for the last eight years. I had tried other bike shops in Napa throughout these years however, their focus generally is with cyclist rather than mountain biking. Until a few years back I finally stumbled upon these guys! The crew here delivers customer service that is second to NONE! And they are Mountain Bike savvy! Time and time again I have come in with mechanical problems or questions and the staff here takes the time to go over possible solutions or select the correct product I am looking for.
I can’t say enough about this crew!

Every time I’ve been here, I’ve received excellent service – even when they’re busy and even though I’m an amateur. I ended up purchasing a more expensive bike than I would have because of their recommendation, but especially because they are welcoming, friendly, and seem very trustworthy.
This isn’t a discount store, but it is a locally owned business, and I’m glad to make my purchases here even though they aren’t the cheapest.
Next time I buy a bike from them I’ll have to remember to go back and get my free 30-​day tune up! I missed out this time around. But, then again, hopefully the bike I bought a few months back will last me for many years ahead. I’m completely satisfied so far…