Best Western Plus Elm House Inn

One of the nicest place we’ve ever stayed! Rooms were clean, cute and comfortable. Very reasonably priced. Small, bed and breakfast like but with the Best Western rates!
The breakfast buffet in the morning was delicious and that was even without made to order waffles! There is a hot tub we used every night and a charming garden and patio area to relax in. The owners and staff were all very friendly and accommodating. We will definitely book there again!

It was a great place to stay. 2 things I look for in a hotel are cleanliness and friendly staff and this place had them both. Breakfast was great. And the location is right off the highway making it easy to get around. It’s about a 15 min drive to get to the main area were the wineries/​tasting rooms are located. The town of Napa is close by though but besides restaurants not much to see in the town and everything closes by 6 pm if not before then. A few tasting rooms in the town were open late but their on the expensive side.

WAFFLES! Darling friendly staff. My husband and I stayed one night… we will certainly return.
Comfy bed, close to the freeway, lots of info on restaurants & wineries. We had a nice chat with Berta over breakfast, what a warm and lovely lady.
Ample parking. Very reasonable price. I love breakfast time, and they truly have something for everyone. Loved it!

This hotel is just great. Tom and Connie own the Inn and really put a lot of hard work and dedication to make this place feel like home. It’s clean, the grounds are beautiful and the breakfast that is served in the morning there is OUT OF THIS WORLD!
The beds are super comfortable and the showers are decent with good amount of water pressure.
It’s about 20 – 30 min away from the start of the wineries on Hwy 29 but a great quiet spot off the freeway and hustle of the central part of wine country.
I cannot wait to come stay here again!

I have a special place in my heart for this hotel– my only complaint is that they don’t offer scrambled eggs for breakfast. In the South, it’s a crime if you don’t offer scrambled eggs for breakfast. Then again, most everything is a crime in the South. So, this is not a valid complaint. The breakfast was actually wonderful and plentiful. The staff is top notch. I highly recommend this inn. Cannot wait to go back and stay here. maybe this time without the hangover.

We stayed April 27, 2016. All the other reviews have noted what we experienced: lovely room, inviting lobby w baked cookies, a fabulous breakfast (real oatmeal, not instant!) with gracious, friendly hosts and a beautiful garden. We will stay here again!

Everything was perfect and I cannot think of any con about this place. It was like a B&B but way better. The rooms and common areas were completely clean and very comfortable. All staff was always friendly. The breakfast was delicious. Great location. Like some people, when visiting an area like Napa you don’t think that «Best Western» is the way to go because of their general reputation. This is nothing like what is usually a Best Western. I would definitely stay here again and recommend it to anyone going to Napa.

I was extremely disappointed after reading all these terrific reviews. We settled in for a good night of relaxing and a little computer work and the wifi went out. We called down to the front desk and were told there was nothing they could do. It would be a matter of time. The wifi is fickle. We gave up working and catching up on email and went to sleep. In the middle of the night I woke up freezing. So cold. Tried to put on the heat and crawled back into bed. All of a sudden a loud alarm went off. It was the heating unit. Apparently it also doesn’t work. We slept shivering for the next 3 hours. The traffic noise from the highway and street are extremely loud.
On the plus side the room was large. The curtains and décor were lovely. Bottom line. I need things that work. Next.

This place has the bed and breakfast feel with the big name. The staff at the Best Western are the best of the best! And they really do make you feel special and work hard to make your experience memorable.
I can also go on and on and on about the delicious breakfast every morning and the fresh baked cookies every evening. But let’s go back to the breakfast… fresh, warm, homemade muffins every morning. And each morning it’s a different flavor! It was like Christmas every single day! We couldn’t wait to get to breakfast to see what they were serving. What a treat! You definitely don’t leave hungry every morning when you head out to enjoy your day.
I only wish the weather would have cooperated more so we could have enjoyed the patio and the hot tub. Four days of rain was quite a lot. However, when I go back to Napa, I’ll know where to stay! This Best Western is located near the shops, near the Oxbow Market, and within easy access to the highways. It’s a great place with the best staff around!

This is a «hidden» gem in Napa! Affordable, clean, very friendly staff, great ambiance and delicious breakfast! We love this quaint property! It made our short stay in Napa complete! We will definitely come back to this hotel. Thank you for a wonderful stay!

Great place to stay, much more personable then the usual Best Western. There is a terrific hot and cold breakfasts served by wonderful ladies. The cookies avail at 6 pm are one of the best I ever had. Hosts, owners Tom and Connie were most gracious and helpful throughout our 4 day stay. They knew our names immediately after check-​in and greeted us daily as we went in and out. Tom gave suggestions for winery visits that were right on. The inn has a very quaint homely, friendly, comfortable feel as soon as you enter. Housekeeping staff was wonderful as well. Would definitely go back.

I was lucky enough to find this lovely inn! The whole place is adorable! The last time I stayed in Napa, I was at a sketchy motel. For only a few dollars more, I have a comfortable, nice place that even has breakfast and evening cookies & milk! Love it!

If you’re ever in the area and need a great place to stay or you are planning a stay in Napa CA, then look no farther. This Best Western is clean, great service, large room (404) and a breakfast is included. Get the sweet potato waffle. I’m not into the sweet potato but these were good. The staff at breakfast were on top of getting you what you want or need. Tip them accordingly. Enjoy your stay.

We had such a nice stay here. Breakfast is great and service is amazing. The hotel seems more like a b&b.which is kinda nice! It’s cozy… read some folks thinking it’s a bit noisy if you get a room facing the street. Coming from NY… we didn’t notice any noise. but that’s because we’re New Yorkers ha. Will Def stay there again… and recommend to friends. Price was affordable… the best part!

Warm, cozy, comfortable inn. Cereals, toast, waffles, fresh fruit for breakfast, warm cookies in late afternoon. Rooms are spacious. Personalized service. Enjoyable stay. Convenient location. Highly recommend.

My husband and I stayed at the Elm House in Napa for a 4 day trip we took in August. I really wanted the B&B feel, and was worried we wouldn’t get this at the Elm House (as it is owned by Best Western and cost a bit less than B&B’s in the area) but I was very surprised. We stayed in a room on the second floor right by the stairs, and it was adorable. The decoration was very B&B feeling, and our room has a lofty attic feel, with a king size bed and large sitting area with a sofa in front of a fireplace. The room also had a nice Jacuzzi tub, though we didn’t have time to test it out.
To add to the B&B feel, breakfast was of course included. It was mostly continental, with freshly baked pastries or muffins, an oatmeal bar, fruit, etc., but they also made fresh waffles for you. We ate one of the Sweet Potato Waffles every morning. It was SO good! Be sure to get one, you won’t be disappointed!
The staff was very helpful whenever we asked for suggestions or directions. They would give us maps and coupons every day.
My only suggestion to make the Elm House even better would be to add a wine happy hour event in the evenings. Since you are in Napa, it would be nice to enjoy some wine with the other tenants. Even if this wasn’t included in the price, but and option to pay for, I would do it.

solid 4 stars! (5 stars would be LV Bellagio or mandalay bay hotel)
The customer service is amazing, breakfast is wonderful, location is great, rooms were clean… we had a great time there

This is a great Best Western!
I’m a bit of a hotel snob but this is a great place to stay. The location is very convenient in the Napa Valley with easy access off the highway. They are incredibly organized here — it’s one of the few places that appears to allocate the rooms in advance so they already had the pack and play set up in the room for our little one!
The staff are friendly and the breakfast (complimentary) is excellent — fresh waffles, a different baked good daily (some sort of loaf or muffins), fresh fruit, yogurt, oatmeal, cereal, toast and more. In the evenings, they have warm cookies out in the main area for you too!
Wi-​fi is complimentary and the rooms are a good size. They also have coin laundry which is very convenient and much more affordable than using a typical hotel laundry service.
The only downsides are the toiletries quality and the décor being a bit dated, but these are very minor and the does suit the building well (it’s a converted house). I would definitely recommend this place if you’re visiting Napa!

My mom does not Unilocal,or she would have written this. Several other people already mentioned that the people who own this place make it five stars, and I agree. My parents had already stayed here several times when they booked a room there so they could be in Napa for my son’s birth. My poor parents ended up back at the inn VERY late — more like early in the morning — and one of their employees unlocked the door for them. That is service.
I don’t think they’ve stayed at any other hotel since then.
And my mom loves the cookies.

Seriously the cutest bed and breakfast I have ever in my life stayed at. I love this hotel. The rooms are adorable and cozy. Their little garden outside is whimsical and has tucked away benches that invites you to sit down and enjoy the roses for awhile. There’s also a hot tub hidden away back here, though I sadly didn’t get to enjoy it.
The front desk woman who helped me try to open my stubborn bottle of wine at 11PM at night was an absolute angel. Not only did she try to help me locate a bottle opener, she also gave me tips on how to open the bottle via other methods. And she provided me with a fork and steak knife when I realized I didn’t have utensils for the food I brought back to the hotel. I must’ve gone back and forth between our room and the front desk at least a dozen times.
You seriously forget that you’re at a Best Western here. It has the feel of a mom and pop bed and breakfast. They also do tea and cookies in the afternoon. It’s so precious. And a free breakfast, too, with waffles the size of my face. It’s a little ways away from the main downtown area, but if you have a car it’s only about a 5 minute drive away. If you wanted a quiet, romantic getaway, then I would choose to stay here over staying at Andaz in the downtown area (though I loved that hotel, too).